Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
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The Knowledge Worker Paradox refers to bright people who are trained to be precise about diagnosing factors within their areas of technical expertise yet intellectually sloppy about diagnosing work place relationships. This can be a problem when work can only be accomplished with and through others! We provide a model for diagnosing relationships at work. We focus on the management of chum relationships in the real and virtual worlds. This is a speech given to the members of the Financial Executives International in Boston.
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Improving Leadership by Proper Diagnosis of Workplace Relationships: your guide to managing chums.
- 1. DIAGNOSING WORKPLACE RELATIONSHIPS: Your Guide to Managing Chums. Larry Stybel
- 2. RULES OF THE ROAD
- 3. GOALS • Differentiatial diagnosis of workplace relationships: friends, allies, chums, colleagues, and enemies. • Understanding how to cultivate chums and the physical/virtual space for chumship. • How companies can help employees manage chumship and why it is important to do so.
- 4. CASE OF THE MID SIZE LAW FIRM BUSINESS MANAGER
- 5. VERSUS:
- 7. DIFERENTIAL DIAGNOSIS OF WORKPLACE RELATIONSHIPS?
- 8. MISSED OPPORTUNITIES FOR PROMOTION FOR THOSE IN COMPLIANCE ORIENTED JOBS.
- 9. MISSED OPPORTUNITIES TO CREATE MULTIPLE THIN STRANDS OF CHUMSHIP WITH CUSTOMERS.
- 10. TOO GREAT A DEPENDENCY ON ONE POWERFUL RELATIONSHIP IS NOT EFFECTIVE RISK MANAGEMENT: TESTA
- 11. CONFUCIOUS: first step of wisdom is to call things by their right names.
- 12. WITHOUT A COMMON LANGUAGE:
- 13. RELATIONSHIP MATRIX CONDITIONAL AFFECT UNCONDITIONAL AFFECT POSITIVE OUTCOMES CHUMS FRIENDS NEUTRAL OUTCOMES ALLIES COLLEAGUE NEGATIVE OUTCOMES ADVERSARIES ENEMIES
- 14. COLLEAGUES: occupying similar space, sharing information. Neutral/Neutral.
- 15. WRITE DOWN THE NAME OF ONE:
- 17. WRITE DOWN THE NAME OF ONE:
- 18. RELATIONSHIP MATRIX CONDITIONAL AFFECT UNCONDITIONAL AFFECT POSITIVE OUTCOMES CHUMS FRIENDS NEUTRAL OUTCOMES ALLIES COLLEAGUE NEGATIVE OUTCOMES ADVERSARIES ENEMIES
- 21. RELATIONSHIP MATRIX CONDITIONAL AFFECT UNCONDITIONAL AFFECT POSITIVE OUTCOMES CHUMS FRIENDS NEUTRAL OUTCOMES ALLIES COLLEAGUE NEGATIVE OUTCOMES ADVERSARIES ENEMIES
- 22. ADVERSARIES: Conditional Opponents: negative outcome but conditional affect.
- 23. WRITE DOWN THE NAME OF ONE:
- 24. CASE OF THE SCIENTIST WITH AN ENEMY
- 25. RELATIONSHIP MATRIX CONDITIONAL AFFECT UNCONDITIONAL AFFECT POSITIVE OUTCOMES CHUMS FRIENDS NEUTRAL OUTCOMES ALLIES COLLEAGUE NEGATIVE OUTCOMES ADVERSARIES ENEMIES
- 26. ALLIES: Conditional Cooperation. Neutral/Conditional.
- 27. WRITE DOWN THE NAME OF ONE:
- 28. RELATIONSHIP MATRIX CONDITIONAL AFFECT UNCONDITIONAL AFFECT POSITIVE OUTCOMES CHUMS FRIENDS NEUTRAL OUTCOMES ALLIES COLLEAGUE NEGATIVE OUTCOMES ADVERSARIES ENEMIES
- 29. CHUMS: Allies with Benefits
- 30. WRITE DOWN THE NAME OF ONE:
- 31. OUR FOCUS IS ON CHUMSHIP: MOST GREAT LEADERS “GET IT.”
- 32. IT’S NOT LONLEY AT THE TOP.
- 33. HARRY TRUMAN MAY HAVE BEEN RIGHT
- 34. The Problem with Washington, D.C. • Too few opportunities to create chumship. • Too much focus on creating enemies.
- 35. A Common Problem with Knowledge Workers • “My friends are at home….not at work.” • “I have no chums; only colleagues and allies.”
- 36. PEOPLE WHO KNOW HOW TO CONVERT ALLIES TO CHUMS ARE
- 37. CHUMSHIP HELPS PUT WORK-LIFE TENSION ON A THREE LEGGED FRAMEWORK.
- 38. CPA PARTNER LOVES GOLF
- 39. Director of Treasury Likes Fine Wine
- 40. It’s Not About Making Friends!!
- 41. THE COURTYARD IS WHERE CHUMSHIP IS CULTIVATED.
- 42. COURTYARDS MODERATE MOOD BEFORE ENTERING PRIVATE SPACE.
- 43. A SPACE THAT IS NOT WORK YET IS NOT PRIVATE.
- 44. MODERATE TEMPERATURE FOR THE PRIVATE SPACE.
- 46. PHYSICAL COURTYARD: Association Committees.
- 47. PHYSICAL COURTYARD: Wine Tastings
- 48. VIRTUAL COURTYARD: Facebook and Google+
- 49. MANAGEMENT OF COURTYARD TIME • Attract and retain business. • Move Work/Life conflict to Home/Work/Courtyard. Courtyard can reduce stress. • Chums give zest to work. • Chums help smooth volatility of career management.
- 50. CASE: CFO MISDIAGNOSING FRIENDSHIP FOR CHUMSHIP
- 51. HOW IT’S YOUR TURN.
- 52. MONDAY MORNING AT 8:00am
- 53. YOUR RECOMMENDATIONS • To increase corporate chumship with customers: many thin threads versus one big cable of relationships. • To increase chumship between functions that might exist in adversarial situations: underwriting versus sales in insurance.
- 54. MONDAY MORNING AT 8:00am
- 56. SUMMARY • KNOWLEDGE WORKER PARADOX. • THE BEGINNING OF WISDOM IS TO CALL THINGS BY THEIR RIGHT NAMES. • ENEMIES VS. ADVERSARIES. • CHUMS VS. FRIENDS. • CHUMSHIP MANAGEMENT IN THE REAL AND VIRTUAL WORLDS.
- 57. For More Information • http://sloanreview.mit.edu/article/is-it-really-lonely- at-the-top/ • http://sloanreview.mit.edu/article/friend-foe-ally- adversary-or-something-else/
- 58. • Larry Stybel, lstybel@stybelpeabody.com
Editor's Notes
- Role of courtyards to moderate conditions: cool air is warmed before it enters the private space;