The document discusses managing in the "whitespace" of an organization, which refers to underutilized areas that exist between formal groups and hierarchies. The whitespace provides opportunities to improve processes by reducing handoffs between teams. Conway's Law states that communication structures will mirror organizational structures, so silos can inhibit communication. Lessons recommend using servant leadership in the whitespace and taking on problems to provide early payoffs while staying loosely defined. Tools include using graphs to tell stories that connect people across boundaries.