This document contains a multiple choice quiz on managerial behavior and effectiveness topics like self-development, Johari window, knowledge management, negotiation, creativity, and transactional analysis. It was prepared by Dr. A. Oliver Bright, a professor of management studies at St. Xavier's Catholic College of Engineering in Nagercoil, Tamil Nadu. The quiz contains 51 questions testing understanding of key concepts.

1. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
1
Managerial Behavior and Effectiveness Unit5 MCQ
1. Self-development is
a. taking steps to making better yourself, such as overcoming bad habits.
b. taking steps to making better yourself, such as by learning new skills .
c. taking steps to making better yourself, such as by learning new skills or overcoming
bad habits. ®
d. None of the above.
2. Johari Window developed by
a. Joseph Luft. and Harrington Ingham and Henry Fayal
b. Joseph Luft and Harrington Ingham ®
c. Joseph Luf, Harrington Ingham and Henry Ford
d. Joseph Luf, Harrington Ingham and Henry Cavill
3. Johari Window Refers
a. Arena, Blind, Dark, Closed
b. Arena, Closed, Blind, Dark
c. Arena, Blind, Closed, Dark ®
d. None of the above
4. What are the 4 process of self-development
a. Self-discovery, self-supervision, self-mastery, self-actualization
b. Self-discovery, self-development, self-control, self-actualization
c. b. Self-discovery, self-development, self-control, self-realization
d. Self-discovery, self-development, self-mastery, self-actualization ®
5. The collection of processes that govern the creation, dissemination and utilization of
knowledge.
a. Tacit Knowledge
b. Explicit Knowledge
c. Knowledge Management®
d. Mind-mapping
6. A diagram in which information is represented visually, usually with a central idea placed
in the middle and associated ideas arranged around, it using nonlinear graph.
a. Tacit Knowledge
b. Explicit Knowledge
c. Knowledge Management
d. Mind-mapping ®
7. Which knowledge is Knowledge transformed in to product or service.
a. Tacit Knowledge®
b. Explicit Knowledge

2. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
2
c. Knowledge Management
d. Mind-mapping
8. Knowledge transformed in to product or service is
a. Tacit Knowledge
b. Explicit Knowledge®
c. Knowledge Management
d. Mind-mapping
9. Which one of the following is not a modern knowledge management tool
a. CRM
b. ERP
c. E-mails
d. Telegram®
10. Modern Communication Tools are
a. email, chat, instant messaging, telephone services ®
b. email, chat, instant messaging, telephone services, postal services
c. email, chat, instant messaging, telephone services, Telex services
d. email, chat, instant messaging, telephone services, postal and telex services
11. Which one of the following used to facilitate the socialization of knowledge
a. Knowledge search
b. Social Software ®
c. DSS
d. Mapping
12. Big data is
a. Structured database and Documents
b. Unstructured database and conversations
c. a and conversations
d. both a and b®
13. People, Processes, Technology, Structure, and Culture are in
a. Knowledge management®
b. Self-management
c. Compensation management
d. None of the above
14. Knowledge Management does not include

3. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
3
a. Management change®
b. High level process
c. Assess current state
d. Prepare for change
15. Negation means
a. A dialogue between two or more people or parties intended to reach an understanding
to craft outcomes to satisfy various interests.
b. Resolve points of difference, to gain advantage for an individual or collective, or to
craft outcomes to satisfy various interests.
c. both a and b®
d. None of the above
16. Integrative Bargaining is a ----------- situation
a. Loose win
b. Win loose
c. Loose loose
d. None of the above ®
17. 1. Integrative Bargaining 2.Interest-based bargaining 3.Win-win bargaining -- Refer
a. All the above 3 are different
b. 1 and 2 are same
c. 2 and 3 are same
d. All the 3 are same®
18. BATNA in Negotiation is
a. Best Alternative To a Negotiated Adjustment
b. Best Alternative To a Negotiated Adjournment

4. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
4
c. Best Alternative To a Negotiated Agreement®
d. Best Alternative To a Negotiated Amendment
19. MESO in Negotiation is
a. Multiple Equivalent Simultaneously Orders
b. Multiple Equivalent Simultaneously Offers®
c. Multiple Equivalent Simulation Offers
d. Multiple Equivalent Special Offers
20. Smart tradeoffs are part of
a. Tacit Knowledge
b. Bargaining
d. Negotiation
e. Bargaining and negotiation ®
21. The ability to visualize generate and implement new ideas is
a. Knowledge
b. Innovation
d. Creativity ®
e. Negotiation
22. A phenomenon whereby something new and in some way valuable is created in
a. Knowledge
b. Innovation
d. Creativity ®
e. Negotiation
23. The process of translating an idea or invention in to a good or service that creates value
or for which customers will pay.

5. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
5
a. Knowledge
b. Innovation®
d. Creativity
e. Negotiation
24. ----------------- is about unleashing the potential of the mind to conceive new ideas.
a. Knowledge
b. Innovation
d. Creativity®
e. Negotiation
25. -------------is about introducing change into relatively stable systems.
a. Knowledge
b. Innovation®
d. Creativity
e. Negotiation
26. ------------doesn't always run company inventions and growth
a. Knowledge
b. Innovation
d. Creativity ®
e. Negotiation
27. ------------- (1) is measurable and ----------- (2) is not measurable
a. (1) Creativity (2) Innovation
b. (1)Innovation (2) creativity®
d. (1)Creativity (2) Knowledge
e. (1)Creativity (2) Negotiation
28. Preparation, Incubation, Illumination, Evaluation and Implementation.

6. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
6
a. Process of Knowledge
b. Process of Self-management
d. Process of Creativity and innovation ®
e. Process of Negotiation
29. Searching for & collecting facts and ideas in the stage/stages of
a. Preparation ®
b. Incubation
d. Illumination
e. All the above
30. Which stage holds fresh ideas of new ways of thinking about the nature of an issue or a
problem and alternative solutions?
a. Preparation
b. Incubation®
d. Illumination
e. None of the above
31. A solution through a remembered observation or occurrence.
a. Preparation
b. Incubation
d. Illumination ®
e. None of the above
32. Evaluating and implementation of creativity and innovation in the stage of
a. Preparation
b. Incubation
d. Illumination

7. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
7
e. None of the above®
33. Alex Asborn developed
a. Brainstorming ®
b. Synetics
d. Bionics
e. Storyboarding
34. A group or individual creativity technique by which efforts are made to find a conclusion
for a specific problem by gathering a list of ideas spontaneously contributed by its member(s).
a. Brainstorming ®
b. Synetics
d. Delphi
e. Storyboarding
35. William Gordon developed
a. Brainstorming
b. Synetics®
d. Delphi
e. Storyboarding
36. Tailor-made team uses the analogy and metaphor in
a. Brainstorming
b. Synetics®
d. Delphi
e. Storyboarding
37. All possible chances of failure occurrence discussed and decision taken in
a. Brainstorming

8. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
8
b. Synetics
d. Delphi
e. Reverse Brainstorming ®
38. F. Zwicky Invented
a. Brainstorming
b. Synetics
d. Morphology®
e. Storyboarding
39. Cartoon plots are used to solve the problem in
a. Bionics
b. Synetics
d. Morphology
e. Storyboarding®
40. Identify the Animals and plants have solved similar problems
a. Bionics ®
b. Delphi
d. Morphology
e. Nominal Group
41. Idea generation, presentation, clarification, Voting, discussion are in
a. Bionics
b. Delphi
d. Morphology
e. Nominal Group ®

9. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
9
42. Group of experts to solve the problem
a. Bionics
b. Delphi®
d. Morphology
e. Nominal Group
43. RAND developed the
a. Bionics
b. Delphi®
d. Morphology
e. Nominal Group
44. Morphology is
a. Describe, define and generalize problem, define factors that influence solution.
b. Categorize the factors of the problem and keep it in "morphological box" arrays.
c. Evacuate each cell in "morphological box" arrays.
d. All the above. ®
45. Those who have a --------------- are enthusiastic about the competition and often they seek a
type of competitive atmosphere in whatever they do
a. competitive spirit ®
b. Organizational spirit
d. Both a and b
e. None of the above
46.”It refers combative fighting attitude” is
a. competitive spirit ®
b. Organizational spirit

10. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
10
d. Team spirit
e. Motivating spirit
47. The competitive spirit has
a. Only advantages
b. Only disadvantages
d. Both advantages and disadvantages ®
e. Neither advantageous nor disadvantageous
48. Eric Berne Developed
a. competitive spirit
b. Organizational spirit
d. Team spirit
e. Transactional Analysis ®
49. A state in which people behave, feel, and think in response to an unconscious mimicking of
how their parents (or other parental figures) acted, or how they interpreted their parent's actions.
a. Exteropsyche ®
b. Neopsyche
d. Archaeopsyche
e. All the above
50. A state of the ego which is most like an artificially intelligent system processing
information and making predictions about major emotions that could affect its operation.
a. Exteropsyche
b. Neopsyche ®
d. Archaeopsyche
e. a and c

11. Prepared by - Dr.A Oliver Bright,
Professor – Management Studies St. Xavier’s Catholic College of Engineering,
Nagercoil, Tamil Nadu.
11
51. A state in which people behave, feel, and think similarly to how they did in childhood. For
example, a person who receives a poor evaluation at work may respond by looking at the floor
and crying or pouting, as when scolded as a child.
a. Exteropsyche
b. Neopsyche
d. Archaeopsyche ®
e. None of the above
52. Relate the Ego states Parent, Adult, Child
a. Exteropsyche, Archaeopsyche, Neopsyche
b. Neopsyche, Archaeopsyche, Exteropsyche
d. Archaeopsyche, Exteropsyche, Neopsyche
e. Exteropsyche, Neopsyche, Archaeopsyche®
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