The document discusses various aspects of communication in organizations. It covers coordinating subordinates to achieve goals, different types of communication like oral, written, and body language. It also discusses downward, upward, and horizontal communication flows. Key aspects of effective communication mentioned are being direct, honest, timely, balanced in feedback, and well-prepared. Common communication challenges discussed are giving negative feedback, inappropriate forums, being unprepared, and lack of listening.

2. COORDINATING
AND
OVERSEEING
(WORKING
ACTIVITIES)
OF
SUBORDINATES
EMPLOYEES
TO
ACHIVE
ORGANIZATIONAL
OBJECTIVES/GOALS
EFFICIENTLY
AND
AFFECTIVELY

3. COMMUNICATION
STAFF
EMPLOYEES
WORKERS
MANAGER

4. PROCESS
OF
SHARING
INFORMATION
FACT/OPINION
ONE PERSON
TO ANOTHER
PERSON
WITH A
PURPOSE
? TO SAY
? TO SAY
TO CREATE
UNDERSTANDING
BY CONVEYING
MEANINGS
SOMETHING
IN MIND
ENCODING
MEANING TO
SYMBOLS
SENDER
DECODING
SYMBOLS IN
MEANINGS
RECEIVER

5.  TRANSMISSION OF MESSAGE
 MESSAGE IT SELF
 MUTUAL UNDERSTANDING
› DIRECTING AND CONTROLING THE STAFF
 MAKE COMMUNICATION EFFECTIVE
› ELIMINATE COMMUNICATION GAP
 MAKE COMMUNICATION TWO WAY
› COMMUNICATION WAS LIMITED
 THROUGH PAPER-WORK & TELEPHONE CALLS
› USE NEW TECHNOLOGY
 HAVE CELL PHONES
 VIDEO CONFERENCING, E-MAIL,
 SATELLITE COMMUNICATION (TO SUPPORT BUSINESS COMMUNICATION)
 RULES, REGULATIONS AND POLICIES TO BE
COMMUNICATED
› WITHIN & OUTSIDE THE ORGANIZATION
 BASIC FUICTIONS OF MANAGEMENT
› PLANNING
› ORGANIZING
› LEADING
› CONTROLING

6.  ORAL COMMUNICATION
› CAN BE FORMAL OR INFORMAL
› USE FORMAL COMMUNICATION
 MEETINGS
 INTERVIEWS
 GROUP DISCUSSIONS
 SPEECHES
 WRITTEN COMMUNICATION
 AGENDA OF ORGANIZATION
 REPORTS
 CIRCULARS
 MEMOS
 NOTICES
 BODY LANGUAGE
› ACTION SPEAKES LOUDER THAN WORDS
 GESTURE ,POSTURE
COMMUNICATION
ORAL COMMUNICATION
WRITTEN
COMMUNICATION
BODY LANGUAGE

7. ORGANIZATION
DOWNWARD
COMMUNICATION
MANAGER USES
EXTERNAL
COMMUNICATION
UPWARD
COMMUNICATION
HORIZENTAL
/LATERAL
COMMUNICATION

8.  TO TELL RULES AND REGULATIONS
› TO REGULATE AND CONTROL THE STAFF
 INSPIRING YOUR EMPLOYEES
› IMPORTANCE OF EMPLOYEES
› ENGAGE STAFF
› REDUCE TURNOVER
 FEEDBACK TO EMPLOYEES
› WELL PERFORMER
› STAFF LOYALTY
› BOOST MORALE
› SHOW CAUSE NOTICES

9.  CRITICAL ASPECT OF LEADERSHIP
› DIFFERENT LEVEL OF UNDERSTANDING
› IGNORE FEELINGS
 FAIL TO GAIN EMPLOYEES RESPONSE
› ONE WAY COMMUNICATION
› EMOTIONS ARE HIGH( STYLE IS ACCORDING TO THE SITUATION ? )
 POLITE TONE
 HARSH TONE
 FAIL TO ACHIVE BUSINESS GOALS
› IN TEAM SITUATIONS
› CLASSICAL APPROACH
› TURNOVER INCREASES
 FAIL AS LEADERS
 STAFF SCARCITY
 HIDING FACTS
 COMMUNICATION SKILLS
› TO OVERCOME ALL THE CHALLANGES

10.  EVER GIVING NEGATIVE FEEDBACK
› DISCOURAGING EMPLOYEES
 SANDWICHING NEGATIVE FEEDBACK
› HIDING WEAK POINT
› ONLY HEAR THE GOOD
 STORING UP FEEDBACK
› DIFFICULT TO EXPLAIN
› MISS SOME IMPORTANT POINTS
› DUMPING ON EMPLOYEES
 OVER LOOK POSITIVE FEEDBACK
› BEING INSINCERE WHEN GIVING POSITIVE FEEDBACK
 UNBALANCED DETACHMENT
› NOT BEING DIRECT ARROUND ISSUES
› LACK OF TRUST INCREASES
 LACK OF LISENING
› YELLING, SCREAMING OR GETTING EMOTIONAL
 INAPROPRIATE FORUMS TO COMMUNICATE
› E.g. E-MAIL, PUBLICALY
 LOST OF TRANSLATION / MEANINGS
› NAGATIVE ASPECTS (CO. IN CRISIS)
 WITHDRAWAL OF INVESTMENT
 BEING UNPREPARED
› DON’T HAVE ENOUGH INFORMATION
› WHAT TO SAY ?
› HOW TO SAY ?
 EMERGENCY / URGENT MEETING CALL

11.  BEING BALANCED
 IN GIVING POSITIVE & NEGATIVE FEEDBACK
 GIVE FEEDBACK WHEN ITS DUE
 BE DIRECT AND HONEST
 GIVE FEEDBACK TRUTHFULLY
 DON’T HIDE FEEDBACK POSITIVE OR NEGATIVE
 BE TIMELY IN YOUR COMMUNICATION
 DON’T PUT IT OFF (FEEDBACK,NOTICES,CIRCULARS,INSTRUCTIONS)
 PRACTICE AND PREPARE YOUR SELF
 WHAT TO SAY? HOW TO SAY?
 BE SPECIFIC (DON’T FLY ERROS IN AIR)
 DO NOT MUCH BEHAVIOUR
 DON’T BE SO POLITE/HUMBLE
 DON’T BE SO ARROGANT/RUDE
 COMMUNICATE FACE TO FACE
 LOST OF TRANSLATION (E-mail, letters)
 FOCUSE ON FACTS
 CONVEY ACCURATE INFORMATION
 COMMUNICATE WITH PLAN
 BE INFORME THE STAFF
 SHOULD HAVE ENOUGH INFORMATIN
 DATE , TIME AND VENUE

12.  CONSTANT LATENESS
 EMPLOYEES CONSTANTLY LATE TO WORK
 TELL THEM INFORMALLY
 NEED TO USE FORMAL WAY ?
 GUIDELINES TO SOLVE THE PROBLEM
 ORGANIZE A MEETING WITH EMPLOYEES
 GO THROUGH THE ACTUAL DATES AND TIME THEY WERE LATE (BE SPECIFIC
)
 ASK THEM IF THERE IS ANY REASON (GIVE THEM CHANCE TO SPEAK)
 DOCUMENT THE CONVERSATION AND PLACE IN THEIR FILE
 GIVE THEM A COPY OF CONVERSATION
 ASK THEM TO AGREE TO TRY TO BE ON TIME IN FUTURE

13. EFFORT
NEVER
DEMAND
END HO GYAAAA