Useful tips for saying "no" include setting intentions for what you want to achieve, prioritizing commitments, and making "no" the default answer unless a request meets specific criteria. When facing the silent treatment after an email goes unanswered, don't take it personally, don't pester with repeated follow-ups, and manage your emotions by not stressing if you don't hear back. To battle job boredom, think of new approaches, see change as possible, and renew your leadership agenda. Focusing on social problems involves creating a bigger pool of ideas, increasing partnerships, and focusing on solutions that help people. Stop ignoring growth opportunities by asking employees what could put the business at risk, as the biggest innovations