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Management The consequences of unresolved conflict often have devastating effects on
healthcare (individuals in a conflict and the people around them), resulting in poor clinical
outcomes, staff retention, quality of care, and violence and oppression. Discuss a cross-cultural
conflict situation in healthcare in which a mediator must apply the appropriate skills to resolve a
dispute. In this scenario, the conflict mediators must use a non-bias approach to the conflict,
aware of cultural differences, to appropriately resolve the conflict. The mediator must facilitate
communication and engender trust with the disputants for a successful resolution.

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