This document provides an overview of an organizational behavior exam, including the topics covered and sample questions. The exam focuses on individual behavior within organizations, examining how personality, perceptions, motivation and tasks relate to groups, management, and organizational dynamics. It is 100 multiple choice questions testing knowledge of topics like motivation, group behavior, leadership, and organizational change. Sample questions provide examples of concepts assessed, like Maslow's hierarchy of needs, job design strategies, and definitions of communication and decision making.
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1) Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?
A. Party
B. Unit
C. Community
D. Organization
2) Over the past 2 decades, business schools have added required courses on organizational design to many of their curricula. Why have they done this?
A. Managers no longer need technical skills in subjects such as economics and accounting to succeed.
B. Managers need to understand human behavior if they are to be effective.
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1) Which of the following is best defined as a consciously coordinated social unit, composed of two or more people, which functions on a relatively continuous basis to achieve a common goal or set of goals?
A. Party
B. Unit
C. Community
D. Organization
2) Over the past 2 decades, business schools have added required courses on organizational design to many of their curricula. Why have they done this?
A. Managers no longer need technical skills in subjects such as economics and accounting to succeed.
B. Managers need to understand human behavior if they are to be effective.
5) What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?
A. Observe human behavior.
B. Research human behavior.
C. Predict human behavior.
D. Detect human behavior.
29) Leaders achieve goals, and power is
A. defined by leaders’ hopes and aspirations
B. a means of achieving goals
C. a goal in and of itself
D. a strong influence on leaders’ goal
(Enter your answers on the enclosed answer sheet)1. A humanis an e.docxtienmixon
(Enter your answers on the enclosed answer sheet)
1. A humanis an example of a(n) system. Constant interaction with the environment influences the person's state of existence and future.
a.conditional
b.static
c.inert
d.closed
e.open
2.Which of the following activities performed by an organization indicates that it is conducting a
social responsibility measurement in the socialinvestment area?
a.Puttingin money and human resources to solve community social problems
b.Conducting studies to pinpoint social problems
c.Ensuring worker safety
d.Participating in long-range community planning
e.Dealing fairly with employees and customers
3.. Which of the following is true regarding the majority and minority groups in an organization?
a.The majority group has more people than the minority group.
b.The minority group possesses decision-making power in most organizations.
c.The majority group in any organization lacks social status and acceptance.
d.The minority group can have more people than the majority group.
e.The top management constitutes a minority group that commands decision-making power.
4. In the area of diversity, controlling involves _
a.establishing task forces or committees to explore issues and provide ideas
b.carefully choosing work assignments to support the career development of all employees
c.evaluating the extent to which diversity goals are being achieved
d.the evaluation activities necessary to assess the diversity efforts
e.the selection of the diversity training programs for the organization
5.Which of the following is a characteristic of domestic management?
a.Widely disparate economic conditions
b.National markets varyi ng greatly in population and area
c.Markets at different stages of theindustrial revolution
d.People livingin similarvalue systems
e.Different national sovereignties
6. The phenomenon ofcompromising the quality of a decision to maintain relationships within a teamis referred to as _
a.groupthink
b.scapegoating
c.crowdsourcing
d.brainstorming
e.doublethink
7.Which of the following is true about strategy?
a.Smaller organizations are more precise than large organizations in developing organizationalstrategy in order to meet their goals sooner.
b.Strategy is a general plan developed to reach short-term goals.
c.Organizational strategy focuses on the marketing and financial aspects of a business.
d.Strategy is actually the end result of strategic planning.
e.Research and development are not a part of an organization's strategy.
8.Which of the following strategy formulation tools was specifically developed to expand on the
BeG Growth-Share Matrix?
a.The critical questions analysis
b.The GE Multifactor Portfolio Matrix
c.Environmental analysis
d.SWOT analysis
e.Porter's Model for Industry Analysis
9..A firm's ability to undertake an action is referred to as _
a.competitor motivation
b.competitor capability
c.strategic ability
d.competitor awareness
e.differentiation
10. Which of the following is a planning device.
1. An important contribution of Fiedlers research on the contingen.pdfarihantmum
1. An important contribution of Fiedler\'s research on the contingency model of leadership is that
it: a. uses weights which are determined in an arbitrary manner in order to determine situation
favorability. b. goes beyond the notion of leadership styles to try to show how styles fit a
situation. c. recommends medium least preferred coworker leaders as they are more effective in
many situations. d. is clear about how the model will work over time. 2. Which of the following
characteristics was explored by the studies evaluating the characteristics of the leader-member
exchange relationship? a. Income b. Educational qualification c. Value agreement d. Recruitment
process 3. Which of the following is a characteristic of entrepreneurial leaders? a. They are
concerned with innovation and creativity. b. They are interested in maintaining the status quo. c.
They avoid taking risks and are unwilling to stretch themselves. d. They tend to be dependent on
their followers. 4. An important aspect of leadership is: a. dictating changes required in an
organization. b. maintaining a passive relationship with followers. c. maintaining the status quo
and not creating change. d. influencing others to come together around a common vision. 5. It
becomes easier for people to see their own opportunities for leadership when they: a. start seeing
leaders as individuals who are above others. b. understand that the concept of leadership cannot
continue to develop. c. stop equating leadership with greatness and public visibility. d.
comprehend that leadership involves maintaining the status quo. 6. Erica, a team manager, was
known for heading projects with diligence and conscientiousness. However, she was insensitive
and excessively ambitious. She did not take feedback in a constructive manner. As a result, this
prevented her from moving forward in terms of her career since she had problems
communicating with her team members and motivating them. In the context of the given
scenario, which of the following phenomenon does Erica experience? a. Communication
apprehension b. Fear-based motivation c. Paradigm change d. Derailment Name: Class: Date:
Quiz 1: Chp 1-3 (Fall 2015) 2 7. Which of the following statements is true of the contingency
approach to leadership? a. A leadership style that works in one situation will work in all
situations. b. These approaches seek to investigate traits that can improve performance in all
situations. c. The needs, maturity, and cohesiveness of followers have been identified as a key
contingency. d. These approaches hold that behavior that is effective in some circumstances is
effective under all conditions. 8. Stage two in the development of the individualized leadership
theory explored the _____ in more detail. a. vertical dyad linkage model b. partnership building
c. leader–member exchange d. entrepreneurship model 9. Which of the following statements is
true of leaders who work collaboratively? a. They learn to keep the lines of commu.
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MGT 307 Final Exam Guide 7
1) Scientific methods models link _________________ - presumed causes, with _________________ - outcomes, of practical value and interest.
A. independent variables, dependent variables.
B. discovered variables, with undisclosed variables.
C. proven variables, non-proven variables.
D. specific variables, contingency variables.
2) From its scientific heritage, organizational behavior has developed all of the following EXCEPT:
A. an emphasis on finding the “one best way” to complete a task.
B. contingency thinking.
C. use of scientific methods.
D. an interdisciplinary body of knowledge.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
5) What do the fundamental consistencies underlying the behavior of all individuals enable researchers to do?
A. Observe human behavior.
B. Research human behavior.
C. Predict human behavior.
D. Detect human behavior.
29) Leaders achieve goals, and power is
A. defined by leaders’ hopes and aspirations
B. a means of achieving goals
C. a goal in and of itself
D. a strong influence on leaders’ goal
(Enter your answers on the enclosed answer sheet)1. A humanis an e.docxtienmixon
(Enter your answers on the enclosed answer sheet)
1. A humanis an example of a(n) system. Constant interaction with the environment influences the person's state of existence and future.
a.conditional
b.static
c.inert
d.closed
e.open
2.Which of the following activities performed by an organization indicates that it is conducting a
social responsibility measurement in the socialinvestment area?
a.Puttingin money and human resources to solve community social problems
b.Conducting studies to pinpoint social problems
c.Ensuring worker safety
d.Participating in long-range community planning
e.Dealing fairly with employees and customers
3.. Which of the following is true regarding the majority and minority groups in an organization?
a.The majority group has more people than the minority group.
b.The minority group possesses decision-making power in most organizations.
c.The majority group in any organization lacks social status and acceptance.
d.The minority group can have more people than the majority group.
e.The top management constitutes a minority group that commands decision-making power.
4. In the area of diversity, controlling involves _
a.establishing task forces or committees to explore issues and provide ideas
b.carefully choosing work assignments to support the career development of all employees
c.evaluating the extent to which diversity goals are being achieved
d.the evaluation activities necessary to assess the diversity efforts
e.the selection of the diversity training programs for the organization
5.Which of the following is a characteristic of domestic management?
a.Widely disparate economic conditions
b.National markets varyi ng greatly in population and area
c.Markets at different stages of theindustrial revolution
d.People livingin similarvalue systems
e.Different national sovereignties
6. The phenomenon ofcompromising the quality of a decision to maintain relationships within a teamis referred to as _
a.groupthink
b.scapegoating
c.crowdsourcing
d.brainstorming
e.doublethink
7.Which of the following is true about strategy?
a.Smaller organizations are more precise than large organizations in developing organizationalstrategy in order to meet their goals sooner.
b.Strategy is a general plan developed to reach short-term goals.
c.Organizational strategy focuses on the marketing and financial aspects of a business.
d.Strategy is actually the end result of strategic planning.
e.Research and development are not a part of an organization's strategy.
8.Which of the following strategy formulation tools was specifically developed to expand on the
BeG Growth-Share Matrix?
a.The critical questions analysis
b.The GE Multifactor Portfolio Matrix
c.Environmental analysis
d.SWOT analysis
e.Porter's Model for Industry Analysis
9..A firm's ability to undertake an action is referred to as _
a.competitor motivation
b.competitor capability
c.strategic ability
d.competitor awareness
e.differentiation
10. Which of the following is a planning device.
1. An important contribution of Fiedlers research on the contingen.pdfarihantmum
1. An important contribution of Fiedler\'s research on the contingency model of leadership is that
it: a. uses weights which are determined in an arbitrary manner in order to determine situation
favorability. b. goes beyond the notion of leadership styles to try to show how styles fit a
situation. c. recommends medium least preferred coworker leaders as they are more effective in
many situations. d. is clear about how the model will work over time. 2. Which of the following
characteristics was explored by the studies evaluating the characteristics of the leader-member
exchange relationship? a. Income b. Educational qualification c. Value agreement d. Recruitment
process 3. Which of the following is a characteristic of entrepreneurial leaders? a. They are
concerned with innovation and creativity. b. They are interested in maintaining the status quo. c.
They avoid taking risks and are unwilling to stretch themselves. d. They tend to be dependent on
their followers. 4. An important aspect of leadership is: a. dictating changes required in an
organization. b. maintaining a passive relationship with followers. c. maintaining the status quo
and not creating change. d. influencing others to come together around a common vision. 5. It
becomes easier for people to see their own opportunities for leadership when they: a. start seeing
leaders as individuals who are above others. b. understand that the concept of leadership cannot
continue to develop. c. stop equating leadership with greatness and public visibility. d.
comprehend that leadership involves maintaining the status quo. 6. Erica, a team manager, was
known for heading projects with diligence and conscientiousness. However, she was insensitive
and excessively ambitious. She did not take feedback in a constructive manner. As a result, this
prevented her from moving forward in terms of her career since she had problems
communicating with her team members and motivating them. In the context of the given
scenario, which of the following phenomenon does Erica experience? a. Communication
apprehension b. Fear-based motivation c. Paradigm change d. Derailment Name: Class: Date:
Quiz 1: Chp 1-3 (Fall 2015) 2 7. Which of the following statements is true of the contingency
approach to leadership? a. A leadership style that works in one situation will work in all
situations. b. These approaches seek to investigate traits that can improve performance in all
situations. c. The needs, maturity, and cohesiveness of followers have been identified as a key
contingency. d. These approaches hold that behavior that is effective in some circumstances is
effective under all conditions. 8. Stage two in the development of the individualized leadership
theory explored the _____ in more detail. a. vertical dyad linkage model b. partnership building
c. leader–member exchange d. entrepreneurship model 9. Which of the following statements is
true of leaders who work collaboratively? a. They learn to keep the lines of commu.
For more classes visit
www.snaptutorial.com
MGT 307 Final Exam Guide 7
1) Scientific methods models link _________________ - presumed causes, with _________________ - outcomes, of practical value and interest.
A. independent variables, dependent variables.
B. discovered variables, with undisclosed variables.
C. proven variables, non-proven variables.
D. specific variables, contingency variables.
2) From its scientific heritage, organizational behavior has developed all of the following EXCEPT:
A. an emphasis on finding the “one best way” to complete a task.
B. contingency thinking.
C. use of scientific methods.
D. an interdisciplinary body of knowledge.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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1. ORGANIZATIONAL BEHAVIOR
This test looks at individual behavior within an organizational setting. It examines the relationship of an
individual’s personality, perceptions, motivation with the tasks assigned; groups interacted with, management
and the dynamics of the organization. Topics include: historical roots of organizational behavior; individual
differences; motivation and reinforcement; work stress; job design; group dynamics; leadership, power and
politics; careers; performance appraisal; structure and design; technology; culture; communication;
organizational change and development. (3 s.h.) MAN-311-TE or PSY-361-TE
This is a two-hour examination in which you must answer 100 multiple-choice questions (worth 1 point each).
A passing score is 60 out of 100 points.
Here are the topics covered and their approximate importance on the test:
I. INTRODUCTION (10%)
A. What is organizational behavior?
B. Historical roots of organizational behavior
II. INDIVIDUAL BEHAVIORAL DIFFERENCES (30%)
A. Individual behavior differences
B. Motivation and reinforcement
C. Workplace stress
III. ORGANIZATION CHARACTERISTICS (15%)
A. Work design
B. Organization structure
IV. BEHAVIOR WITHIN ORGANIZATIONS (30%)
A. Group and team behavior
B. Conflict and negotiation
C. Leadership: fundamentals and changing concepts
D. Power and politics
V. ORGANIZATION PROCESSES (15%)
A. Decision-making
B. Communications
C. Organization change and learning
Textbooks to help you prepare:
Gibson, James, John Ivancevich and James Donnelly. Organizations: Behavior, Structure, Processes.
Current edition. Boston: McGraw-Hill
Moorhead, Gregory and Ricky Griffin. Organizational Behavior: Managing People and Organizations.
Current edition. Boston: Houghton Mifflin
2. SAMPLE QUESTIONS
1. Concerning organizational cultures,
a. a strong culture is a more productive environment
b. a weak culture is a more productive environment
c. the specific culture that contributes to positive effectiveness is well known
d. the stronger the culture, the more influential it is on employee behavior
2. Shared organizational values are
a. unconscious, affective desires or wants that guide society's behavior
b. influenced by international values
c. different for the various components of a diverse work force
d. a myth
3. Which of the following best explains why an employee behaves as s/he does?
a. The environment is the most important consideration in understanding individual employee behavior.
b. Both the environment and individual differences are important considerations in understanding
individual employee behavior.
c. Neither the environment nor individual differences are important considerations in understanding
individual employee behavior.
d. Employee personality and attitudes are primarily dictated by the environment.
4. Motivation is important to managers because
a. it is a significant contributor to high performance
b. it does not explain the differences in intensity of behavior
c. it explains the differences in attitude and personality
d. not all employees know how to use it effectively
5. Considering extrinsic rewards,
a. money modifies behavior irrespective of the perceptions and preferences of the person being
rewarded
b. recognition is a powerful motivating reward for everyone
c. upper management compensation is a strong incentive for lower-level employees to work harder
d. benefits are usually based on longevity, not performance
6. In order from lowest to highest, what are Maslow's five classes of needs?
a. Social—esteem—physiological—safety—self-actualization
b. Physiological—safety—social—self-actualization—esteem
c. Physiological—safety—social—esteem—self-actualization
d. Self-actualization—esteem—safety—social—physiological
7. A lack of clarity concerning what will happen is referred to as
a. temporal
b. predisposition
c. uncertainty
d. negation
3. 8. Employees with relatively weak higher-order needs are _______ concerned with variety and autonomy.
a. less
b. more
c. very
d. extremely
9. Which of the following is a strategy of job design that increases job depth by meeting employees’ needs
for psychological growth?
a. Job rotation
b. Job enrichment
c. Job enlargement
d. Job enrichment and job enlargement
10. What is the key word in understanding organization structure?
a. Control
b. Change
c. Process
d. Delegation
11. Organization structures
a. affect group behavior more than individual behavior
b. change rapidly to meet environmental and market changes
c. contribute positively to organizational performance
d. can be defined simply as activities that occur regularly
12. Groups created by managerial decision in order to accomplish stated goals of the organization are called
a. formal groups
b. informal groups
c. task groups
d. interest groups
13. Continued membership in a group will usually require
a. supporting the group leader
b. conforming to group norms
c. encouraging cohesiveness in the group
d. developing a status system
14. Which of the following is true of managers in relationship to conflict?
a. Managers generally encourage low levels of conflict because it improves performance, up to a
certain point.
b. Managers generally ignore conflict.
c. Managers attempt to eliminate conflict because the organization rewards them for keeping conflict
out of their area of responsibility.
d. Managers show no consistent attitude toward conflict.
4. 15. It appears that
a. successful leaders tend to be more intelligent than followers
b. there is no link between intelligence of the leader and success
c. intelligence is the most important "ability" trait in leaders
d. persons with creativity make the best leaders
16. Concerning leadership concepts,
a. leader roles are unnecessary in organizations like Gore-Tex, where a self-leadership approach is used
b. it is likely that a particular set of leader characteristics and behaviors do suit specific situations and
groups
c. it is likely that the need for leaders will decline in the 21st century due to more decentralized
structures
d. the military model of leadership will become more popular in the 21st century
17. The definition of communication implies that
a. communication is mostly verbal
b. communication is mostly written
c. most communication is in a vertical direction
d. understanding must occur to have communication
18. The LEAST-used communication channel in an organization is usually
a. upward
b. downward
c. diagonal
d. horizontal
19. Specific procedures developed for repetitive and routine problems are
a. autocratic decisions
b. programmed decisions
c. easy decisions
d. non-programmed decisions
20. An important potential environmental source of change is
a. a new competitive product
b. dissatisfied employee attitudes
c. employee grievances
d. a wildcat strike
ANSWERS TO SAMPLE QUESTIONS
1. d 2. c 3. b 4. a 5. d 6. c 7. c 8. a 9. b 10. a
11. d 12. a 13. b 14. c 15. a 16. b 17. d 18. d 19. b 20. a