Making technology more human experiences

1. Making technology more human AND LOVING EVERY MINUTE OF IT

2. Hi Pascal Laliberté User Experience Designer

3. You? UX DesignersWeb Designers Web Developers Systems Analysts Business Analysts Managers CIOsProgrammers Support Analysts

4. You’re in the business of... UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts

5. What is it that you’re actually doing? TechnologyInformation You’re in the business of...

6. What is it that you’re actually doing? Technology You’re in the business of... Building Analysing Managing

7. Technology You’re in the business of... Managing that a human...

8. Technology You’re in the business of... Managing that a human... Experiences

9. Technology Managers Experience UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts

10. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts

11. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts User Interface

12. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions User Interface

13. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Words User Interface

14. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface

18. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics

19. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations

20. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations

21. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Back-end code

22. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity

23. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

24. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions)

25. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) (+exceptions)

26. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions)

29. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime

33. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements

34. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)

35. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements (user research)

36. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research)

39. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation

41. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation !

46. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation

49. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation EASY TO USE

50. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEAR

51. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST

52. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST

53. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR

54. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST

55. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR

56. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST

57. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE

58. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE CLEARFASTRELIABLE

59. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE CLEARFASTRELIABLE RELIABLE

60. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE CLEARFASTRELIABLE RELIABLE CLEAR

61. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE CLEARFASTRELIABLE RELIABLE CLEAR CLEARFASTRELIABLE

62. Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation CLEARFAST CLEARFAST CLEAR CLEARFAST CLEAR CLEARFAST RELIABLE CLEARFASTRELIABLE RELIABLE CLEAR CLEARFASTRELIABLE CLEARRELIABLE

63. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEARFASTRELIABLE

64. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEARFASTRELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on ﬁrst?

65. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE If you could only nail one of those qualities, at the expense of the others, which one would you concentrate on ﬁrst?

66. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE

67. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it

68. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Reliable: It might be reliable, but people will hate using it

69. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE

70. Easy to useFewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear

71. Easy to use Fewer optionsFewer systemsFewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear

72. Easy to use Fewer optionsFewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear

73. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear

76. Easy to use Fewer options Fewer systems Fewer features Easier to make accessible CLEAR FAST RELIABLE Starting with Clear It’ll then be much easier to get to fast and reliable

77. PART 1 In the business of managing experiences CLEARFASTRELIABLE

78. Thoughts? 1 2 3 4 5 PART 1

79. PART 2

80. PART 2 How does that change my job?

81. How does that change my job? UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts

82. The How

83. The HowThe What

84. The HowThe What

85. The How

86. The How 2 1 3 4 5 6 7

87. The How 2 1 3 4 5 6 7 !!?? 7 approaches?

88. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project 2 approaches

89. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project 2 approaches

90. The How 2 1 3 4 5 6 7 In the upcoming year: 1 project +1 2 approaches

91. 1 Start with the user’s experience

95. Iterate (more than one shot)2 1 Start with the user’s experience

96. Iterate (more than one shot)2 1 Start with the user’s experience 3 Compare two (or more) different takes

97. Iterate (more than one shot)2 1 Start with the user’s experience 3 4 Compare two (or more) different takes Watch real people use it

98. Iterate (more than one shot)2 1 Start with the user’s experience 3 4 5 Compare two (or more) different takes Watch real people use it Love it

99. Iterate (more than one shot)2 1 Start with the user’s experience 3 4 5 6 Compare two (or more) different takes Watch real people use it Love it Overlap roles

105. Iterate (more than one shot)2 1 Start with the user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal

106. Iterate (more than one shot)2 1 Start with the user’s experience 3 4 5 6 7 Compare two (or more) different takes Watch real people use it Love it Overlap roles Change the deal

110. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Interactions Navigation Words User Interface Graphics Animations Data integrity (+exceptions) Loading experience (+exceptions) Uptime Requirements Processes (user research) User Documentation Your own deliverables?

111. Managers CIOs&

112. Managers CIOs& Meetings

113. Managers CIOs& Meetings Presentations

114. Managers CIOs& Meetings Presentations Reports

115. Managers CIOs& Meetings Presentations Reports Documents

116. Managers CIOs& Meetings Presentations Reports Documents Emails

117. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones

118. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones CLEARFASTRELIABLE

119. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones 1 Start with the user’s CLEARFASTRELIABLE

120. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s CLEARFASTRELIABLE

121. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m CLEARFASTRELIABLE

122. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u CLEARFASTRELIABLE

123. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it CLEARFASTRELIABLE

124. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles CLEARFASTRELIABLE

125. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEARFASTRELIABLE

126. 7 Change the deal

127. 7 Change the deal Workers

128. 7 Change the deal Workers ManagersWorkers put their ﬁrst...

129. 7 Change the deal Workers Managers CIOManagers put their ﬁrst...

130. 7 Change the deal Workers Managers CIO ClientsCIOs put their ﬁrst...

131. 7 Change the deal Workers Managers CIO Clients Users ? But who puts the ﬁrst?

132. 7 Change the deal Workers Managers CIO Clients Users

134. 7 Change the deal Workers Managers CIO Clients UsersWorkers put the ﬁrst...

135. 7 Change the deal Workers Managers CIO Clients Users Managers put their ﬁrst...

136. 7 Change the deal Workers Managers CIO Clients Users CIOs put their ﬁrst...

137. 7 Change the deal Workers Managers CIO Clients Users CIOs put their ﬁrst... ?

139. 7 Change the deal Workers Managers CIO Clients Users Business partners

140. 7 Change the deal Workers Managers CIO Users Business partners

141. 7 Change the deal Workers Managers CIO Users Business partners

142. 7 Change the deal Workers Managers CIO Users Business partners But how do you agree on how to put the user ﬁrst?

143. 7 Change the deal Workers Managers CIO Users Business partners Metrics

144. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction

145. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing

146. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption

147. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion

148. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime

149. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime ...

150. 7 Change the deal Workers Managers CIO Users Business partners Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ...

151. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ... Workers Managers CIO Clients Users

152. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ... Workers Managers CIO Clients Users

153. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ... Workers Managers CIO Clients Users Project by project

154. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ... Workers Managers CIO Clients Users Project by project Service by service

155. 7 Change the deal Users Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ... Workers Managers CIO Clients Users Service by service

157. 7 Change the deal Workers Managers CIO Clients Users= ?

158. 7 Change the deal Workers Managers CIO Clients Users= ? Metrics User satisfaction Usability testing User adoption Time to completion Uptime CLEARFASTRELIABLE ...

161. 7 Change the deal Workers Managers CIO Clients Users= ? Metrics User satisfaction Usability testing Time to completion Uptime CLEARFASTRELIABLE ...

162. 7 Change the deal Workers Managers CIO Clients Users= ? Metrics User satisfaction Usability testing Time to completion Uptime CLEARFASTRELIABLE ...

163. 7 Change the deal Workers Managers CIO Clients Users= ? Metrics User satisfaction Usability testing Time to completion Uptime CLEARFASTRELIABLE ... Top of your Requirements Lists

164. Managers CIOs& Meetings Presentations Reports Documents Emails One-on-ones Iterate (more than o2 1 Start with the user’s 3 Compare two (or m 4 Watch real people u 5 Love it 6 Overlap roles 7 Change the deal CLEARFASTRELIABLE Org Design

166. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human

167. UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...

168. Do it anyway.You’ll love every minute of it UX Designers Web Designers Web Developers Systems Analysts Business Analysts Managers CIOs Programmers Support Analysts Making technology more human Even if your Manager or CIO doesn’t change the deal...

169. What will be your project? Iterate (more than one shot)2 1 Start with the user’s experience 3 Compare two (or more) different takes 4 Watch real people use it 5 Love it 6 Overlap roles 7 Change the deal CLEAR FAST RELIABLE

170. Questions? 1 2 3 Pascal Laliberté, @pascallaliberte, uOttawa. Thanks! 6 74 5

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