This document provides an overview of indicators related to eGovernment adoption, use of information and communication technologies (ICTs) in health, justice, and education in Spain and its autonomous communities. It examines penetration rates and other metrics for eGovernment, health, justice, and education in Spain at the national level and compares it to the European Union average. It also analyzes these areas for 13 of Spain's autonomous communities.

1. Main indicators related to eGovernment,
penetration and Use of ICTs in Health,
Justice and Education in Spain
Spanish National Observatory for Telecommunications and the Information Society
December 2011
Indicadores de Seguimient de la Sociedad de la nf
o I

2. Index
01 Spain ...........................................................................................................................................4
1,1 eGovernment .........................................................................................................................................................4
1,2 Health and Justice ..............................................................................................................................................6
1,3 Education ..............................................................................................................................................................7
02 Spain - UE27 ............................................................................................................................9
03 Andalusia ................................................................................................................................. 10
3,1 eGovernment ...................................................................................................................................................... 10
3,2 Health and Justice .............................................................................................................................................11
3,3 Education ........................................................................................................................................................... 12
04 Aragon ..................................................................................................................................... 14
4,1 eGovernment ...................................................................................................................................................... 14
4,2 Health and Justice ........................................................................................................................................... 15
4,3 Education ........................................................................................................................................................... 16
05 Asturias ................................................................................................................................... 18
5,1 eGovernment ...................................................................................................................................................... 18
5,2 Health and Justice ........................................................................................................................................... 19
5,3 Education .......................................................................................................................................................... 20
06 Balearic Islands .................................................................................................................... 22
6,1 eGovernment ..................................................................................................................................................... 22
6,2 Health and Justice .......................................................................................................................................... 23
6,3 Education .......................................................................................................................................................... 24
07 Canary Islands ...................................................................................................................... 26
7,1 eGovernment ...................................................................................................................................................... 26
7,2 Health and Justice ........................................................................................................................................... 27
7,3 Education ......................................................................................................................................................... 28
08 Cantabria ............................................................................................................................... 30
8,1 eGovernment ..................................................................................................................................................... 30
8,2 Health and Justice ............................................................................................................................................31
8,3 Education .......................................................................................................................................................... 32
09 Castile-Leon ........................................................................................................................... 34
9,1 eGovernment ..................................................................................................................................................... 34
9,2 Health and Justice .......................................................................................................................................... 35
9,3 Education .......................................................................................................................................................... 36
10 Castile-La Mancha ............................................................................................................... 38
10,1 eGovernment .................................................................................................................................................... 38
10,2 Health and Justice ......................................................................................................................................... 39
10,3 Education .........................................................................................................................................................40
11 Catalonia ................................................................................................................................. 42
11,1 eGovernment ..................................................................................................................................................... 42
11,2 Health and Justice .......................................................................................................................................... 43
11,3 Education ..........................................................................................................................................................44

3. Index
12 Ceuta and Melilla .................................................................................................................. 46
12,1 eGovernment .................................................................................................................................................... 46
12,2 Health and Justice ......................................................................................................................................... 47
12,3 Education .........................................................................................................................................................48
13 Region of Valencia ................................................................................................................ 52
13,1 eGovernment .................................................................................................................................................... 52
13,2 Health and Justice ......................................................................................................................................... 53
13,3 Education ......................................................................................................................................................... 54
14 Extremadura ......................................................................................................................... 56
14,1 eGovernment .................................................................................................................................................... 56
14,2 Health and Justice ........................................................................................................................................ 57
14,3 Education ......................................................................................................................................................... 58
15 Galicia ..................................................................................................................................... 60
15,1 eGovernment .................................................................................................................................................... 60
15,2 Health and Justice .......................................................................................................................................... 61
15,3 Education ......................................................................................................................................................... 62
16 Madrid ..................................................................................................................................... 64
16,1 eGovernment .................................................................................................................................................... 64
16,2 Health and Justice ......................................................................................................................................... 65
16,3 Education ......................................................................................................................................................... 66
17 Murcia ..................................................................................................................................... 68
17,1 eGovernment .................................................................................................................................................... 68
17,2 Health and Justice ......................................................................................................................................... 69
17,3 Education .......................................................................................................................................................... 70
18 Navarre ....................................................................................................................................72
18,1 eGovernment ....................................................................................................................................................72
18,2 Health and Justice .........................................................................................................................................73
18,3 Education ..........................................................................................................................................................74
19 Basque Country .....................................................................................................................76
19,1 eGovernment .....................................................................................................................................................76
19,2 Health and Justice ..........................................................................................................................................77
19,3 Education ......................................................................................................................................................... 78
20 La Rioja .................................................................................................................................. 80
20,1 eGovernment ..................................................................................................................................................80
20,2 Health and Justice ........................................................................................................................................ 81
20,3 Education ........................................................................................................................................................ 82
21 Acronyms ............................................................................................................................... 84

4. 01. Spain
eGovernment
MAIN eGOVERNMENT INDICATORS IN SPAIN
Indicators Desegregations Jan Dec Feb Jan Oct Source
2010 2010 2011 2011 2011
eID
Number of electronic ID cards (thousands) Total 15,000 20,000 21,000 23,000 25,000 Ministry of
Interior
Indicators Desegregations 2007 2008 2009 2010 2011 Source
Availability of the 20 basic public services online (%) 1 Citizens 58 75 92 EC
Enterprises 88 88 100
Total 69 80 95
Degree of sophistication of online public services (%) 2 Citizens 77 85 97 EC
Enterprises 93 94 100
Total 84 89 98
Enterprises that use the Internet to contact public Access documents and specifications 22.8 INE
authorities (% of total enterprises with Internet access) for electronic public procurement
Download official forms 56.7 63.0 61.3 63.7 72.6
Return filled in forms 40.1 47.3 48.2 51.8 68.1
Obtain information from the public 56.1 62.0 62.0 63.9 71.5
administration’s web pages
Present a commercial proposal to a 3.3 5.1 7.9 9.4
public tender (e-procurement)
Present a commercial proposal to a 4.2
public tender (e-tendering) in Spain
Present a commercial proposal to a 0.6
public tender (e-tendering) in other UE
countries
Electronic handling of files 27.2 42.3 45.4 50.6 52.6
Enterprises using digital signatures (% of total Total 50.0 52.8 55.7 62.8 INE
enterprises with Internet access)
Individuals who use the Internet to contact public Download official forms 34.5 35.0 36.5 35.6 INE
authorities (% of total individuals who have used the
Return filled in forms 21.8 19.8 24.9 25.5
Internet in the last year)
Obtain information from the public 55.4 57.1 57.0 53.7
administration’s web pages
File tax forms 12.4
1. Synthetic indicator that analyses the degree of automation and availability of the 20 basic public services online. Among the 20 basic services that have been benchmarked
are tax declaration on-line, applications for permits and enrolment in higher education/university. Digitizing Public Services in Europe. Benchmark Measurement
(European Commission)
2. Synthetic indicator that analyses the la interaction and/or transactions between citizens/enterprises and the public administration through the 20 basic services that have
been benchmarked. Digitizing Public Services in Europe. Benchmark Measurement (European Commission)
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 4

5. MAIN eGOVERNMENT INDICATORS IN SPAIN
Indicators Desegregations Sept Mar Sept Mar Sept Mar
2008 2009 2009 2010 2010 2011
Individuals who have looked up information from the Taxes 62.1 60.9 58.9 60.6 60.9 59
public administration, broken down by services (% of
Health care services 32.9 34.2 37.1 45.2 51.4 52.3
total Internet user population who have contacted the
public administration via the Internet) Grants and aid 39.6 36.8 40.6 42.1 39.3 37.5
Social security 32.5 36.0 38.0 39.0 32.6 34.7
Public employment 31.0 37.9 35.3 36.0 35.6 33.1
Personal documents 28.3 22.8 29.4 34.0 35.5 34.9
Public libraries 22.5 21.6 22.9 23.3 21.2 21
University registration 15.3 14.0 16.7 18.8 16.0 15.7
Birth/ marriage certificates 11.3 9.5 9.6 11.1 9.6 13.2
Car registration 6.9 6.5 6.3 9.4 8.0 9.7
Announcement of moving 5.6 5.1 8.7 6.6 4.9 6.8
Building permit 6.9 6.1 4.9 3.9 4.6 7
Individuals who have downloaded forms from the public Taxes 30.7 32.1 33.1 35.6 35.0 33.1
administration, broken down by services (% of total
Health care services 9.6 13.5 13.3 19.9 19.0 18.4
Internet user population who have contacted the public
administration via the Internet) Grants and aid 17.2 17.8 19.9 22.8 23.1 18.9
Social security 10.7 13.6 15.5 13.9 11.2 15.7
Public employment 9.9 13.3 16.4 15.8 14.6 11.8
Personal documents 4.8 7.0 7.7 12.3 11.3 9.9
Public libraries 5.6 6.8 5.1 6.8 7.0 4.2
University registration 9.8 9.6 9.8 12.9 11.8 8.1
Birth/ marriage certificates 4.0 3.9 5.3 6.0 3.7 6.5
Car registration 2.1 2.7 2.4 4.1 4.6 3.3
Announcement of moving 2.0 2.3 5.2 3.7 2.1 1.8
Building permit 1.5 1.6 1.4 1.5 1.9 2
Individuals who have carried out some procedure with Payment of taxes 37.5 35.6 40.8 36.6 45.0 42.2
the public administration, broken down by services (%
Requests for documents 31.8 34.0 37.0 35.6 33.9 35.2
of total Internet user population who have contacted the
public administration via the Internet) Submission of applications 12.9 14.6 14.7 16.6 15.7 16.9
Presentation of complaints 10.1 8.7 10.0 10.6 10.3 12.7
One-stop window services 4.3 4.2 8.4 7.0 7.4 9.2
Other procedures 3.7 4.0 3.6 5.1 5.4 7.3
Source: Spanish National Observatory for Telecommunications and the Information Society (ONTSI)
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 5

6. 01. Spain
Health and Justice
MAIN HEALTH AND JUSTICE INDICATORS IN SPAIN
HEALTH
Indicators Desegregations 2007 2008 2009 2010 2011 Source
PCs installed in health care centres as a result of Plan Total 49,958 59,857 66,366 73,443 Red.es
Avanza actions
Number of health care centres that have benefited from Total 5,251 6,239 6,448 7,088 Red.es
Plan Avanza actions
Individuals using the Internet for seeking health-related Total 41.4 43.7 53.8 52.5 56.9 INE
information (% of total Internet user population)
JUSTICE
Indicators Desegregations 2006 2007 2008 2009 2010 Source
PCs installed in Magistrates’ Courts as a result of Plan Total 1,447 1,895 2,077 2,300 Red.es
Avanza actions
Registrar Books digitised as a result of Plan Avanza actions Total 1,312 43,595 110,363 120,087 Red.es
Magistrates’ Courts computerised as a result of Plan Total 475 1,132 1,596 2,169 Red.es
Avanza actions
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 6

7. 01. Spain
Education
MAIN EDUCATION INDICATORS IN SPAIN
Indicators Desegregations 2006 2007 2008 2009
Education centres with broadband (%) Private centres 51.1 68.7 76.6 93.9
State primary schools 33.8 44.4 63.5 81.3
State secondary/vocational education centres 66.8 76.1 87.9 93.8
Total 44.6 56.4 71.6 86.8
Education centres with an Internet connection (% of total Private centres 97 99.5 99.3 100
education centres) State primary schools 99.3 99.3 99.6
State secondary/vocational education centres 99 100 100
Total 98 99.3 99.5 99.7
Average number of students per PC (used for learning and Private centres 11.1 10.0 9.4 8.4
teaching purposes) State primary schools 8.7 6.7 6.3 5.2
State secondary/vocational education centres 6.0 5.1 4.6 4.0
Total 8.0 6.6 6.1 5.3
Average number of students per PC (used for teaching Private centres 13.0 11.8 11.2 10.1
purposes) State primary schools 10.1 7.7 7.3 6.3
State secondary/vocational education centres 7.1 6.0 5.4 5.0
Total 9.3 7.8 7.2 6.5
Average number of PCs per unit/group Private centres 1.9 2.1 2.2 2.4
State primary schools 1.9 2.5 2.7 3.1
State secondary/vocational education centres 3.2 4.1 4.5 4.8
Total 2.4 2.9 3.1 3.5
Average number of teachers per PC Private centres 6.2 5.7 5.2 4.5
State primary schools 7.6 6.6 6.0 3.8
State secondary/vocational education centres 4.2 3.5 3.2 2.4
Total 5.6 4.8 4.4 3.2
Education centres with an Internet connection by type of State primary Standard telephone line 10.2 8.7 7.2 7.5
connection (% of total education centres with an Internet schools ISDN 12.6 11.4 8.0 7.8
connection)
ADSL 77.4 81.4 85.2 85.0
Other connections 10.7 11.2
State Standard telephone line 3.8 4.4 4.0 5.2
secondary/ ISDN 8.1 7.6 5.0 5.7
vocational
education ADSL 90.4 91.6 90.2 89.1
centres Other connections 4.4 12.9
Private centres Standard telephone line 4.0 2.7 2.4 2.5
ISDN 4.1 3.5 3.8 4.0
ADSL 87.7 93.1 94.3 95.1
Other connections 5.0 5.1
Total Standard telephone line 7.4 6.4 5.4 5.9
ISDN 9.7 8.9 6.4 6.5
ADSL 82.4 86.2 88.3 88.2
Other connections 9.6 10.2
Bandwidth in education centres with an Internet State primary 56 Kb or less 7.9 5.6 3.8
connection (% of total education centres with an Internet schools Up to 256 Kb 25.0 21.4 10.4
connection)
Up to 512 Kb 32.8 28.3 21.8 18.4
Up to 2 Mb 28.4 30.9 46.8 54.4
More than 2 Mb 5.8 13.9 17.1 27.2
State 56 Kb or less 1.1 1.0 0.6
secondary/ Up to 256 Kb 11.1 8.7 2.6
vocational
education Up to 512 Kb 19.9 13.8 8.6 5.9
centres Up to 2 Mb 50.5 43.5 45.6 42.0
More than 2 Mb 17.5 33.1 42.5 52.0
Private centres 56 Kb or less 3.1 1.2 0.8
Up to 256 Kb 15.4 10.3 8.4
Up to 512 Kb 29.1 19.4 13.7 5.9
Up to 2 Mb 34.2 38.7 34.0 33.1
More than 2 Mb 18.2 30.3 43.1 61.0
Total 56 Kb or less 5.4 3.6 2.5
Up to 256 Kb 19.9 16.3 8.3
Up to 512 Kb 29.3 23.3 17.2 12.9
Up to 2 Mb 34.3 35.3 43.6 46.9
More than 2 Mb 11.1 21.6 28.4 40.1
Source: Ministry of Education
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 7

8. MAIN EDUCATION INDICATORS IN SPAIN
Indicators Desegregations 2006 2007 2008 2009
PCs in education centres by main use (% of total PCs in State primary Administrative tasks 10.7 9.5 9.3 8.5
the centre) schools
Teacher tasks 12 11.1 11.6 15.7
Teaching or direct use by students 74.9 75.9 75.6 72.2
Multiple tasks 2.4 3.5 3.5 3.6
State Administrative tasks 6.8 6.6 6.3 6
secondary/
Teacher tasks 14 14.4 14.7 17.8
vocational
education Teaching or direct use by students 77.4 76.1 76.1 73
centres Multiple tasks 1.8 2.9 2.9 3.3
Private centres Administrative tasks 10.2 10.1 9.7 9.4
Teacher tasks 13 13.1 13.7 14.6
Teaching or direct use by students 74.7 73.9 73.2 72.2
Multiple tasks 2.1 2.9 3.4 3.7
PCs in education centres by type (% of total PCs in the State primary Pentium IV or faster 51.3 54 58.2 60.6
centre) schools
Pentium II, III or equivalent 36.6 31.6 26.7 22.5
Pentium/ Pentium MMX or older 11 7 5.1
Other types 1 7.4 10 16.9
State Pentium IV or faster 60.9 64.6 70 74.4
secondary/
Pentium II, III or equivalent 31.2 24.8 19.5 12.9
vocational
education Pentium/ Pentium MMX or older 7.2 4.8 3.1
centres Other types 0.7 5.9 7.5 12.7
Private centres Pentium IV or faster 45.1 55.1 62.9 72.7
Pentium II, III or equivalent 41.7 33.3 26.2 17.2
Pentium/ Pentium MMX or older 11.7 7 4.1
Other types 1.6 4.6 6.7 10.1
PCs in education centres by location (% of total PCs in the State primary Computer lab 43.6 41 37.8
centre) schools
Classroom 31.6 33.7 32.9
Other 19.8 19.8 23
Not specified 5 5.5 6.3
State Computer lab 39.2 36.4 35.6
secondary/
Classroom 33.3 36.5 33.7
vocational
education Other 22.9 22.4 24.1
centres Not specified 4.6 4.8 6.6
Private centres Computer lab 59.9 58 55.8
Classroom 14.9 16 17.2
Other 22.2 22.2 22.3
Not specified 3 3.8 4.8
Source: Ministry of Education
Indicators Desegregations 2008 2009 2010 2011
Individuals who have used the Internet for training and Find information about education or training 47.9 53.9 52.5 63.5
educational purposes (% of total Internet user population)
Use Internet for learning purposes 44.3 48.4 45.8
Do an online course of any type 10.4 12.4 12.7 13.3
Enterprises using eLearning applications for employee Total 35.1 40.9 42.9
training (% of total enterprises with Internet access)
Source: INE
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 8

9. 02. Spain-EU 27
COMPARISON OF eGOVERNMENT INDICATORS IN EU27-SPAIN (2010)
Indicators Desegregations EU 27 Spain Source
Public services online
Availability of the 20 basic public services online (%) Citizens 80 92 EC
Enterprises 89 100
Total 84 95
Degree of sophistication of online public services (%) Citizens 89 97 EC
Enterprises 94 100
Total 91 98
Enterprises that use the Internet to contact public authorities (% of Download official forms 72 63 Eurostat
total enterprises with Internet access)
Return filled in forms 64 51
Obtain information from the public administration’s web 71 63
pages
Present a commercial proposal to a public tender 14 9
(e-procurement)
Electronic handling of files 51 50
Enterprises using electronic signatures in their relations with Total 28 53 Eurostat
customers and/or suppliers (% of total enterprises)
Individuals who use the Internet to contact public authorities (% of Download official forms 34 36 Eurostat
total individuals who have used the Internet in the last year)*
Return filled in forms 28 25
Obtain information from the public administration’s web 48 54
pages
Total 56 57
* Data refer to 2011
COMPARISON OF HEALTH INDICATORS IN EU27-SPAIN
Indicators Desegregations EU 27 Spain Source
Individuals using the Internet for seeking health-related information Total 49.3 52.5 Eurostat
(% of total individuals who have used the Internet in the last three
months)
COMPARISON OF EDUCATION INDICATORS IN EU27-SPAIN
Indicators Desegregations EU 27 Spain Source
Individuals using the Internet for seeking information with the Total 32 29 Eurostat
purpose of learning (% of the total population)
Individuals using the Internet for doing an online course (% of the Total 5 8 Eurostat
total population)
Individuals who have used Internet, for looking for information about Total 29 43 Eurostat
education, training or course offers (% of the total population)*
Enterprises using eLearning applications for employee training (% of Total 39 Eurostat
the total population)
* Data refer to 2011
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 9

10. 03. Andalusia
eGovernment
MAIN eGOVERNMENT INDICATORS IN THE AUTONOMOUS REGION OF ANDALUSIA
Indicators Desegregations 2007 2008 2009 2010 2011
Public services online
Enterprises that use the Internet to contact public authorities Access documents and specifications for
22.6
(% of total enterprises with Internet access) electronic public procurement
Download official forms 52.0 58.6 58.3 60.5 73.1
Return filled in forms 37.2 44.4 43.9 45.7 69.0
Obtain information from the public
51.8 59.5 61.6 58.7 71.6
administration’s web pages
Present a commercial proposal to a public
3.3 4.4 7.3 10.0
tender (e-procurement)
Present a commercial proposal to a public
4.7
tender (e-tendering) in Spain
Present a commercial proposal to a public
0.3
tender (e-tendering) in other UE countries
Electronic handling of files 21.1 41.3 44.5 46.4 51.9
Enterprises using digital signatures (% of total enterprises with Total 46.7 50.4 52.4 62.1
Internet access)
Individuals who use the Internet to contact public authorities (% Download official forms 30.4 29.6 33.7 31.0
of total individuals who have used the Internet in the last year)
Return filled in forms 20.2 16.1 24.2 22.7
Obtain information from the public 52.1 50.0 50.9 50.2
administration’s web pages
File tax forms 10.4
Source: Spanish National Statistics Institute (INE)
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 10

11. 03. Andalusia
Health and Justice
MAIN HEALTH AND JUSTICE INDICATORS IN THE AUTONOMOUS REGION OF ANDALUSIA
HEALTH
Indicators Desegregations 2007 2008 2009 2010 2011 Source
PCs installed in health care centres as a result of Plan Total 2,230 5,577 6,062 8,905 Red.es
Avanza actions
Number of health care centres that have benefited from Total 233 589 734 859 Red.es
Plan Avanza actions
Individuals using the Internet for seeking health-related Total 40.4 42.7 54.2 53.1 59.6 INE
information (% of total Internet user population)
JUSTICE
Indicators Desegregations 2006 2007 2008 2009 2010 Source
PCs installed in Magistrates’ Courts as a result of Plan Total 160 Red.es
Avanza actions
Registrar Books digitised as a result of Plan Avanza actions Total 6,258 21,869 21,869 Red.es
Magistrates’ Courts computerised as a result of Plan Total 118 118 669 Red.es
Avanza actions
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 11

12. 03. Andalusia
Education
MAIN EDUCATION INDICATORS IN THE AUTONOMOUS REGION OF ANDALUSIA
Indicators Desegregations 2006 2007 2008 2009
Education centres with broadband (%) Private centres 43.3 47.9 55.6 91.1
State primary schools 16.7 16.0 91.3 72.4
State secondary/vocational education centres 61.6 59.3 99.1 89.0
Total 32.9 31.5 86.9 80.0
Education centres with an Internet connection (% of total Private centres 100 98.8 97.5 100
education centres) State primary schools 98.8 99.7 99.7
State secondary/vocational education centres 100 100 100
Total 100 99.1 99.4 99.8
Average number of students per PC (used for learning and Private centres 13.9 12.5 12.3 9.4
teaching purposes) State primary schools 9.8 6.9 6.8 4.8
State secondary/vocational education centres 5.5 3.8 3.8 3.0
Total 7.9 5.6 5.7 4.2
Average number of students per PC (used for teaching Private centres 16.2 14.4 14.4 11.2
purposes) State primary schools 11.3 7.7 7.6 5.4
State secondary/vocational education centres 6.3 4.2 4.3 3.4
Total 9.1 6.3 6.4 4.7
Average number of PCs per unit/group Private centres 1.6 2.2 2.2 3.1
State primary schools 1.8 2.7 2.7 3.9
State secondary/vocational education centres 4.1 9.3 9.4 12.0
Total 2.6 4.4 4.4 6.3
Average number of teachers per PC Private centres 6.5 6.5 5.9 4.1
State primary schools 7.7 6.9 6.6 5.4
State secondary/vocational education centres 4.0 3.3 3.4 2.8
Total 5.5 4.8 4.7 3.7
Education centres with an Internet connection by type of State primary Standard telephone line 8.3 5.1 0.9 4.2
connection (% of total education centres with an Internet schools ISDN 4.2 3.3 0.9 2.7
connection)
ADSL 78.3 80.6 88.3 78.7
Other connections 9.6 14.2
State Standard telephone line 0.5 0.4 0.0 0.6
secondary/ ISDN 1.8 1.9 0.1 2.3
vocational
education ADSL 90.2 88.2 90.6 79.3
centres Other connections 9.3 17.8
Private centres Standard telephone line 0.9 0.7 0.5 0.3
ISDN 0.9 0.5 0.9 2.0
ADSL 97.0 96.1 94.3 95.9
Other connections 1.8 1.7
Total Standard telephone line 4.9 3.3 0.6 2.5
ISDN 3.0 2.5 0.7 2.5
ADSL 84.8 84.8 89.9 81.6
Other connections 8.2 13.2
Bandwidth in education centres with an Internet connection (% State primary 56 Kb or less 8.7 6.5 1.1
of total education centres with an Internet connection) schools Up to 256 Kb 42.9 50.4 1.6
Up to 512 Kb 31.7 26.9 5.8 27.4
Up to 2 Mb 14.4 13.6 73.6 54.4
More than 2 Mb 2.4 2.6 17.9 18.2
State 56 Kb or less 0.9 0.7 0.0
secondary/ Up to 256 Kb 23.6 30.5 0.4
vocational
education Up to 512 Kb 14.0 9.4 0.5 11.0
centres Up to 2 Mb 47.5 44.3 49.0 42.3
More than 2 Mb 14.1 15.0 50.1 46.7
Private centres 56 Kb or less 0.3 0.5 0.4
Up to 256 Kb 34.0 33.6 30.8
Up to 512 Kb 22.5 17.4 11.8 8.9
Up to 2 Mb 28.5 32.6 28.6 23.2
More than 2 Mb 14.7 15.9 28.4 67.9
Total 56 Kb or less 5.2 4.2 0.7
Up to 256 Kb 36.4 42.9 6.3
Up to 512 Kb 25.5 21.1 5.5 19.8
Up to 2 Mb 25.3 24.1 59.8 46.0
More than 2 Mb 7.6 7.7 27.7 34.1
Source: Ministry of Education
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 12

13. MAIN EDUCATION INDICATORS IN THE AUTONOMOUS REGION OF ANDALUSIA
Indicators Desegregations 2006 2007 2008 2009
PCs in education centres by main use (% of total PCs in the State primary Administrative tasks 12.0 9.4 9.6 7.5
centre) schools
Teacher tasks 11.4 9.4 9.8 9.0
Teaching or direct use by students 74.0 79.7 78.8 81.6
Tareas Múltiples 2.7 1.5 1.8 1.9
State Administrative tasks 5.8 4.9 5.0 4.1
secondary/
Teacher tasks 11.5 10.1 10.2 10.2
vocational
education Teaching or direct use by students 81.4 84.1 83.6 84.4
centres Tareas Múltiples 1.3 1.0 1.1 1.3
Private centres Administrative tasks 11.2 11.1 10.6 9.8
Teacher tasks 12.3 11.8 13.2 14.5
Teaching or direct use by students 74.9 76.0 74.7 74.4
Tareas Múltiples 1.6 1.1 1.5 1.3
PCs in education centres by type (% of total PCs in the centre) State primary Pentium IV or faster 62.2 66.7 65.6 71.3
schools
Pentium II, III or equivalent 30.0 22.2 21.6 12.6
Pentium/ Pentium MMX or older 7.2 4.6 4.9
Other types 0.6 6.6 8.0 16.1
State Pentium IV or faster 71.4 69.0 68.5 74.3
secondary/
Pentium II, III or equivalent 23.3 18.3 18.7 8.6
vocational
education Pentium/ Pentium MMX or older 4.8 2.9 2.8
centres Other types 0.4 9.8 10.0 17.0
Private centres Pentium IV or faster 46.7 52.6 57.7 75.2
Pentium II, III or equivalent 41.9 35.5 31.6 17.4
Pentium/ Pentium MMX or older 9.4 8.1 5.4
Other types 2.0 3.8 5.2 7.3
PCs in education centres by location (% of total PCs in the State primary Computer lab 33.3 29.5 21.9
centre) schools
Classroom 45.0 47.8 53.0
Other 18.6 18.6 18.4
Not specified 3.2 4.1 6.7
State Computer lab 21.6 22.6 19.2
secondary/
Classroom 54.6 53.2 54.6
vocational
education Other 18.1 18.3 17.8
centres Not specified 5.7 5.9 8.5
Private centres Computer lab 63.3 60.0 59.6
Classroom 13.3 16.0 15.5
Other 20.3 20.9 20.7
Not specified 3.1 3.1 4.2
Source: Ministry of Education
Indicators Desegregations 2008 2009 2010 2011
Individuals who have used the Internet for training and Find information about education or training 46.3 55.3 53.2 63.2
educational purposes (% of total Internet user population)
Use Internet for learning purposes 40.0 46.7 47.0
Do an online course of any type 12.3 15.8 14.6 15.3
Enterprises using eLearning applications for employee training Total 40.6 42.1 49.7
(% of total enterprises with Internet access)
Source: INE
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 13

14. 04. Aragon
eGovernment
MAIN eGOVERNMENT INDICATORS IN THE AUTONOMOUS REGION OF ARAGON
Indicators Desegregations 2007 2008 2009 2010 2011
Public services online
Enterprises that use the Internet to contact public Access documents and specifications for
21.7
authorities (% of total enterprises with Internet access) electronic public procurement
Download official forms 63.1 67.5 67.2 66.9 76.1
Return filled in forms 44.4 51.3 51.3 51.7 69.1
Obtain information from the public
61.8 64.2 68.2 63.2 73.6
administration’s web pages
Present a commercial proposal to a public tender
3.2 4.0 7.6 8.0
(e-procurement)
Present a commercial proposal to a public tender
2.0
(e-tendering) in Spain
Present a commercial proposal to a public tender
0.1
(e-tendering) in other UE countries
Electronic handling of files 29.5 41.5 48.6 48.1 55.2
Enterprises using digital signatures (% of total enterprises Total 54.5 56.4 55.2 65.3
with Internet access)
Individuals who use the Internet to contact public Download official forms 38.6 39.4 40.6 37.6
authorities (% of total individuals who have used the
Internet in the last year) Return filled in forms 25.1 21.6 26.8 26.7
Obtain information from the public 56.8 59.3 62.5 59.3
administration’s web pages
File tax forms 9.3
Source: Spanish National Statistics Institute (INE)
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 14

15. 04. Aragon
Health and Justice
MAIN HEALTH AND JUSTICE INDICATORS IN THE AUTONOMOUS REGION OF ARAGON
HEALTH
Indicators Desegregations 2007 2008 2009 2010 2011 Source
PCs installed in health care centres as a result of Plan Total 1,152 1,339 1,339 1,339 Red.es
Avanza actions
Number of health care centres that have benefited from Total 24 24 39 70 Red.es
Plan Avanza actions
Individuals using the Internet for seeking health-related Total 39.8 41.9 51.1 51.5 58.4 INE
information (% of total Internet user population)
JUSTICE
Indicators Desegregations 2006 2007 2008 2009 2010 Source
PCs installed in Magistrates’ Courts as a result of Plan Total Red.es
Avanza actions
Registrar Books digitised as a result of Plan Avanza actions Total 148 3,525 3,525 Red.es
Magistrates’ Courts computerised as a result of Plan Total Red.es
Avanza actions
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 15

16. 04. Aragon
Education
MAIN EDUCATION INDICATORS IN THE AUTONOMOUS REGION OF ARAGON
Indicators Desegregations 2006 2007 2008 2009
Education centres with broadband (%) Private centres 42.1 58.1 70.7 93.4
State primary schools 11.4 23.8 34.7 74.7
State secondary/vocational education centres 56.4 65.7 69.3 93.0
Total 28.0 40.3 50.2 82.8
Education centres with an Internet connection (% of total Private centres 100 100.0 100.0 100
education centres) State primary schools 100.0 100.0 99.3
State secondary/vocational education centres 100 100 99
Total 100 100.0 100.0 99.4
Average number of students per PC (used for learning and Private centres 8.9 8.5 7.8 6.7
teaching purposes) State primary schools 6.6 4.4 3.4 2.8
State secondary/vocational education centres 6.2 5.6 5.4 5.0
Total 7.1 5.8 5.0 4.3
Average number of students per PC (used for teaching Private centres 10.3 9.7 8.9 7.8
purposes) State primary schools 7.2 4.8 3.6 3.1
State secondary/vocational education centres 7.9 7.3 7.1 6.5
Total 8.4 6.8 5.7 5.0
Average number of PCs per unit/group Private centres 2.3 2.4 2.7 3.1
State primary schools 2.3 3.6 4.8 5.8
State secondary/vocational education centres 2.7 2.9 3.0 3.3
Total 2.4 3.0 3.6 4.2
Average number of teachers per PC Private centres 5.2 6.1 5.2 4.4
State primary schools 10.2 7.4 6.9 5.0
State secondary/vocational education centres 3.2 2.8 2.7 2.5
Total 5.0 4.6 4.2 3.6
Education centres with an Internet connection by type of State primary Standard telephone line 23.9 18.2 11.5 3.4
connection (% of total education centres with an Internet schools ISDN 14.3 8.4 4.5 4.5
connection)
ADSL 77.1 82.9 89.9 91.4
Other connections 24.3 17.6
State Standard telephone line 8.9 3.0 2.0 3.0
secondary/ ISDN 12.9 5.1 5.9 5.0
vocational
education ADSL 95.0 96.0 96.0 98.0
centres Other connections 6.9 4.0
Private centres Standard telephone line 6.3 4.0 0.8 0.0
ISDN 7.1 3.2 3.3 4.1
ADSL 91.3 95.2 98.4 98.4
Other connections 2.4 1.6
Total Standard telephone line 16.6 11.8 7.0 2.5
ISDN 12.2 6.5 4.5 4.5
ADSL 84.2 88.4 93.2 94.3
Other connections 15.6 11.1
Bandwidth in education centres with an Internet connection (% State primary 56 Kb or less 17.6 18.2 13.2
of total education centres with an Internet connection) schools Up to 256 Kb 36.6 24.8 18.8
Up to 512 Kb 34.4 33.2 33.3 24.7
Up to 2 Mb 9.3 17.5 25.7 52.6
More than 2 Mb 2.2 6.3 9.0 22.6
State 56 Kb or less 1.0 2.0 1.0
secondary/ Up to 256 Kb 11.9 8.1 8.9
vocational
education Up to 512 Kb 30.7 24.2 20.8 6.1
centres Up to 2 Mb 44.6 43.4 42.6 29.3
More than 2 Mb 11.9 22.2 26.7 64.6
Private centres 56 Kb or less 7.1 4.8 4.9
Up to 256 Kb 15.9 9.7 8.1
Up to 512 Kb 34.9 27.4 16.3 6.6
Up to 2 Mb 21.4 32.3 28.5 33.6
More than 2 Mb 20.6 25.8 42.3 59.8
Total 56 Kb or less 11.7 11.8 8.8
Up to 256 Kb 26.5 17.9 14.3
Up to 512 Kb 33.8 30.1 26.8 16.7
Up to 2 Mb 19.4 26.1 29.7 43.5
More than 2 Mb 8.7 14.1 20.5 39.8
Source: Ministry of Education
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 16

17. MAIN EDUCATION INDICATORS IN THE AUTONOMOUS REGION OF ARAGON
Indicators Desegregations 2006 2007 2008 2009
PCs in education centres by main use (% of total PCs in the State primary Administrative tasks 9.6 6.7 5.6 4.7
centre) schools
Teacher tasks 7.9 7.2 6.2 7.3
Teaching or direct use by students 80.4 80.3 86.4 86.4
Tareas Múltiples 2.2 5.8 1.8 1.6
State Administrative tasks 7.6 7.2 7.1 6.7
secondary/
Teacher tasks 20.2 20.9 21.6 21.8
vocational
education Teaching or direct use by students 70.7 68.2 68.3 68.7
centres Tareas Múltiples 1.5 3.8 3.0 2.8
Private centres Administrative tasks 9.2 9.1 8.9 8.6
Teacher tasks 12.7 10.5 11.3 11.8
Teaching or direct use by students 76.6 77.3 76.8 75.6
Tareas Múltiples 1.4 3.1 3.1 4.1
PCs in education centres by type (% of total PCs in the centre) State primary Pentium IV or faster 35.3 27.7 26.0 27.3
schools
Pentium II, III or equivalent 44.7 29.5 22.3 16.8
Pentium/ Pentium MMX or older 18.2 9.9 5.7
Other types 1.8 32.8 46.1 55.9
State Pentium IV or faster 39.9 44.9 52.2 72.9
secondary/
Pentium II, III or equivalent 48.5 38.3 30.7 13.1
vocational
education Pentium/ Pentium MMX or older 10.8 8.4 6.6
centres Other types 0.8 8.3 10.6 14.0
Private centres Pentium IV or faster 30.6 47.0 44.4 49.6
Pentium II, III or equivalent 51.1 38.6 39.4 34.2
Pentium/ Pentium MMX or older 17.5 10.9 9.3
Other types 0.7 3.4 6.9 16.2
PCs in education centres by location (% of total PCs in the State primary Computer lab 25.5 20.1 17.2
centre) schools
Classroom 51.7 58.4 59.2
Other 11.4 10.6 10.1
Not specified 11.4 10.9 13.4
State Computer lab 58.2 53.9 51.8
secondary/
Classroom 9.3 11.4 13.7
vocational
education Other 25.7 28.7 27.2
centres Not specified 6.8 6.1 7.3
Private centres Computer lab 66.6 62.7 57.2
Classroom 11.0 16.0 20.5
Other 19.0 17.9 17.9
Not specified 3.4 3.4 4.4
Source: Ministry of Education
Indicators Desegregations 2008 2009 2010 2011
Individuals who have used the Internet for training and Find information about education or training 52.8 56.3 54.1 63.7
educational purposes (% of total Internet user population)
Use Internet for learning purposes 45.9 50.1 59.3
Do an online course of any type 11.6 13.0 14.8 10.8
Enterprises using eLearning applications for employee training Total 30.9 38.0 44.0
(% of total enterprises with Internet access)
Source: INE
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 17

18. 05. Asturias
eGovernment
MAIN eGOVERNMENT INDICATORS IN SPAIN IN THE AUTONOMOUS REGION OF ASTURIAS
Indicators Desegregations 2007 2008 2009 2010 2011
Public services online
Enterprises that use the Internet to contact public Access documents and specifications for
16.7
authorities (% of total enterprises with Internet access) electronic public procurement
Download official forms 62.9 63.7 64.8 58.4 73.1
Return filled in forms 44.5 50.6 48.2 50.4 73.2
Obtain information from the public
61.0 64.7 61.6 58.6 68.6
administration’s web pages
Present a commercial proposal to a public tender
3.5 4.8 7.8 6.1
(e-procurement)
Present a commercial proposal to a public tender
3.5
(e-tendering) in Spain
Present a commercial proposal to a public tender
0.8
(e-tendering) in other UE countries
Electronic handling of files 29.1 44.5 48.4 48.2 51.6
Enterprises using digital signatures (% of total enterprises Total 49.2 57.4 55.2 62.0
with Internet access)
Individuals who use the Internet to contact public Download official forms 36.4 35.2 38.8 36.8
authorities (% of total individuals who have used the
Internet in the last year) Return filled in forms 22.5 23.3 29.0 26.1
Obtain information from the public 58.2 58.3 61.6 56.2
administration’s web pages
File tax forms 13.0
Source: Spanish National Statistics Institute (INE)
Main indicators related to eGovernment, penetration and Use of ICTs in Health, Justice and Education in Spain December 2011 18