SlideShare a Scribd company logo
WELCOME!
   Michael Perez
   Alexa Naranjo
   Alejandra Guardia
   Yessenia Hernandez
   Anesys Mena

   Tish Durham          Cosmetics
   Priscilla Martinez   Search &



    Andrea Albanez

    Oscar Roger
                           Send
   Omar Hernandez
Introduction
Search and Send

Macy*s at Dadeland Mall:
              One of the oldest
               and most iconic in
               Miami

              Third most revenue
               generating Macy*s
               store in the nation
                  -Distribution
                  Center = Large
                  Inventory
Search
 and
 Send
Search and Send

Two Driving Questions

   How can we use “Search and
    Send” as a sales driving force
    with regards to Cosmetic
    replenishment?
   How can sales associates
    efficiently check MyClient for
    replenishment needs?
Research
Search and Send

Employee    Interviews
Consumer  Surveys
  - Focus on females
Secret   Shopping
Employee
 Analysis
Search and Send
 Paper interviews with 9 open-
  ended questions

 Asked about:
  - Time of employment
  - Cosmetic line
  - “Search and Send”
  - Training
  - Employee emphasis
  - Incentives
Search and Send

 Most employees were familiar with “Search and
  Send”, but typically do not mention it to customers
  unless the item they seek is unavailable.

 Problem: The item is usually always available.
  Therefore, “Search and Send” is not being
  promoted.

 Employees believe incentives such as Macy*s
  money will encourage them to bring it up more.
Search and Send
Search and Send
Search and Send
Search and Send
Survey
Analysis
Search and Send

 325 females surveyed in
  3 week time frame

 Asked questions about:
 - “Search and Send”
 - Customer Behavior
 - Customer Preferences
 - Customer Demographics
Search and Send

 Search and Send:
   - Majority of people have
never heard of it (88%)
Search and Send
   Customer Behavior:
- 35% of customers spend between
$15-$30 on cosmetics

- Most popular items: mascara, lipstick,
and eyeliner

- 57% of consumers do not return to same
sales associate

- Mascara is replenished the most
  - (114 responses saying within 3 months)

- Skin treatment is the least often purchased
Search and Send

  Consumer Preferences:
- Majority of consumers
  feel “neutral” about
  cosmetics being
  shipped to them


- Majority feel “neutral”
  about sales associates
  contacting them
  about replenishment
Search and Send

 68% prefer MAC as
 their cosmetic brand

 Majority
        of consumers purchase cosmetics
 at Macy*s ;biggest competition:
 convenience stores
Search and Send

Consumer:

 - Majority 18-27 age range
  - Make less than $30,000 a year
  - Hispanic
  - Interests: music, fashion, school and arts
Secret
Shopping
Search and Send

 1st Secret Shopping
  Experience:
  Omar Hernandez –
  Dadeland Mall

- Looking for MAC
eyeliner: in stock
- Lack of attention
- Asked questions
- Associate did not offer
the service
Search and Send
   2nd Secret Shopping
    Experience: Andrea Albanez &
    Yessenia Hernandez -
    International Mall

- Looking for Clinique foundation
– Product amount was not
available
- Specifically asked about a type
of shipping service
- “Search and Send” was
mentioned, but the associate
offered another product instead
of insisting on “Search and Send”
Search and Send

   Through this experiment and the
      results we gathered from the
    consumer surveys, we were able
        to determine that Macy*s
    cosmetics associates need to be
      encouraged to increase the
       awareness of “Search and
     Send” and make it a priority in
                 the sale.
SWOT
Analysis
Search and Send

 Strong brand
awareness/Loyal     Great variety
   customers

            Strengths

  Advanced          Decent price
  technology           range
Search and Send


Low incentives for      Training is not
   associates              sufficient


             Weaknesses

MyClient is not yet
                       Lack of in-store
   efficiently
                         promotion
  integrated
Search and Send

Heavy flow of      Increase in market growth
                   • Generation Y is open to
in-store traffic      change and different
                         retail services


           Opportunities

   Tourism is        Consumers not
                   opposed to idea of
  increasing       “Search and Send”
Search and Send

 Low control
over cosmetic       MAC is most
   vendors         popular brand
  decisions
             Threats

    Not as        Competitors can
competitive in     adopt a similar
price recession       service
Suggestions:
Target Market
      &
  Marketing
Search and Send

 Focus on targeting:
         - 18-27 age group
           (females)
         - Through
           Music, fashion, arts, school
         - Make under $30,000
         - Tech savvy/convenience
         - Cross-channel shoppers
Search and Send

  Marketing
- Social Media
- Slogan: “Store to door”
- Signs around the store
- Register displays
- Pins: “Ask me how to save 10% off”
   - First time users can recieve10% off
   purchase (or one product)
Before   Afte
Before




          After
Before   After
Search and Send
Suggestions:
 Associates
Search and Send
   Training and workshops
   Associates did not feel comfortable
    nor motivated to mention “Search
    and Send”
   Implementation requires :
    - Intensive workshops for current
      employees
    - “Search and Send” training
      program for incoming employees
Search and Send
 Workshops and Training
 - Interactive role plays between
   associates and managers
   •   Acting out different scenarios in which
       “Search and Send” could be mentioned
   •   Providing associates with various phrases
       for promoting “Search and Send” in
       person and over the phone
   •   Teach associates how to use MyClient for
       replenishment needs and for the
       promotion of other items
Search and Send


Would take place before
store hours

Workshops  should be held
once a month for four months
for employer
emphasis, customer service
quality, and employee
comfort
Search and Send
 Incentive/Reward Programs
-   Weekly draw from “Search and
    Send” sales as either a raffle or
    based on most sales
     •Prize/Bonus (Macy*s money)
     •Parties (Ex: weekly pot luck)
     •Coupon books
     •Elite employee Recognition
Search and Send
Search and Send
Suggestions:
MyClient/Cust
    omer
Replenishment
Search and Send

 Upon initial purchase, ask if they
  would like to be contacted and fill out
  a profile sheet (additive selling tool)
      - Skin tone and type
      - Brand preference
      - Skin concerns
Search and Send



     Example of
       Customer
     Profile Sheet
Search and Send

Associates  should send out reminders
 to their customers when their
 products are due for replenishment.

Associatesshould also contact
 customers about new products.

Along   with replenishment provide
 small free samples.
Search and Send
Reduce   minimum cost for free
 shipping of “Search and Send”
   - Instead of $50, lower it to $40


Offerdifferent shipping options
 such as expedited (i.e.: tourists)
Search and Send
 Popular items such as
  mascara should be
  included in “Search and
  Send”

 Popular seasonal items
  such as lipstick should also
  be considered

 The lack of these seasonal
  items being included in
  “Search and Send” is
  hindering its success
Cost
Analysis
Search and Send


       Product                  Quantity           *Cost
Banners, register displays,   Determined on size
                                                   $2,500
and other signage in-store         of store

Pins for Employees              200 ($1.80 ea.)     $360


                               Estimated TOTAL: $2,860




* = Cost is based on campaign
implementation at Macy*s Dadeland
Conclusions
Search and Send
 Research showed “Search and Send” has a huge
  opportunity for the Macy*s Cosmetics department

 New marketing/displays will target customers to approach
  associates regarding “Search and Send” in a cost effective
  manner

 Associates with more training and incentives will increase
  their willingness to promote “Search and Send”

 Macy*s will continue to make everything as easy &
  comfortable to the customer by offering the best in making
  things, “Store to Door”
THANK
 YOU!

More Related Content

What's hot

Macy's Presentation
Macy's Presentation Macy's Presentation
Macy's Presentation Emanuel Ruiz
 
Corporate strategy project of amazon
Corporate strategy project of amazonCorporate strategy project of amazon
Corporate strategy project of amazon
ArumoyDutta1
 
Retail communications mix
Retail communications mixRetail communications mix
Retail communications mixPrithvi Ghag
 
Crm in Amazon
Crm in AmazonCrm in Amazon
Crm in Amazon
Priyanka Awasthi
 
Macy's mine
Macy's mineMacy's mine
Macy's mine
Mihika Baisya
 
Target Corporation Market Analysis
Target Corporation Market AnalysisTarget Corporation Market Analysis
Target Corporation Market Analysis
Zain Haider
 
Channel Positioning
Channel PositioningChannel Positioning
Channel Positioning
Neha Randhawa
 
High end jeweller_ecommerce_store_launch_strategic_plan
High end jeweller_ecommerce_store_launch_strategic_planHigh end jeweller_ecommerce_store_launch_strategic_plan
High end jeweller_ecommerce_store_launch_strategic_plan
Max Tremblay
 
Benefits and growth of direct marketing
Benefits and growth of direct marketingBenefits and growth of direct marketing
Benefits and growth of direct marketingJehra Mae Sevillano Ü
 
Macy's Marketing Plan
Macy's Marketing PlanMacy's Marketing Plan
Macy's Marketing Plan
Vivek Lulla
 
Trading-Area Analysis
Trading-Area AnalysisTrading-Area Analysis
Trading-Area Analysisakira9515
 
Amazon
AmazonAmazon
Amazon
Dipika Sahoo
 
Brand Management Study of Amazon
Brand Management Study of Amazon Brand Management Study of Amazon
Brand Management Study of Amazon
Nikhil Narayan
 
Retail marketing plan powerpoint
Retail marketing plan powerpointRetail marketing plan powerpoint
Retail marketing plan powerpoint
Joshua Carter
 
Chapter 3 multichannel retailing
Chapter 3 multichannel retailingChapter 3 multichannel retailing
Chapter 3 multichannel retailing
1017553
 
Introduction to Channels of Distribution
Introduction to Channels of DistributionIntroduction to Channels of Distribution
Introduction to Channels of Distribution
Asia Pacific Marketing Institute
 
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and Loyalty
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and LoyaltyBB Chapter Seven : Post Purchase Processes, Customer Satisfaction and Loyalty
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and LoyaltyBBAdvisor
 
Amazon
AmazonAmazon
Personal selling
Personal sellingPersonal selling
Personal selling
Nisha Jaiswal
 

What's hot (20)

Macy's Presentation
Macy's Presentation Macy's Presentation
Macy's Presentation
 
Corporate strategy project of amazon
Corporate strategy project of amazonCorporate strategy project of amazon
Corporate strategy project of amazon
 
Retail communications mix
Retail communications mixRetail communications mix
Retail communications mix
 
Crm in Amazon
Crm in AmazonCrm in Amazon
Crm in Amazon
 
Macy's mine
Macy's mineMacy's mine
Macy's mine
 
Target Corporation Market Analysis
Target Corporation Market AnalysisTarget Corporation Market Analysis
Target Corporation Market Analysis
 
Amazon assignment
Amazon assignmentAmazon assignment
Amazon assignment
 
Channel Positioning
Channel PositioningChannel Positioning
Channel Positioning
 
High end jeweller_ecommerce_store_launch_strategic_plan
High end jeweller_ecommerce_store_launch_strategic_planHigh end jeweller_ecommerce_store_launch_strategic_plan
High end jeweller_ecommerce_store_launch_strategic_plan
 
Benefits and growth of direct marketing
Benefits and growth of direct marketingBenefits and growth of direct marketing
Benefits and growth of direct marketing
 
Macy's Marketing Plan
Macy's Marketing PlanMacy's Marketing Plan
Macy's Marketing Plan
 
Trading-Area Analysis
Trading-Area AnalysisTrading-Area Analysis
Trading-Area Analysis
 
Amazon
AmazonAmazon
Amazon
 
Brand Management Study of Amazon
Brand Management Study of Amazon Brand Management Study of Amazon
Brand Management Study of Amazon
 
Retail marketing plan powerpoint
Retail marketing plan powerpointRetail marketing plan powerpoint
Retail marketing plan powerpoint
 
Chapter 3 multichannel retailing
Chapter 3 multichannel retailingChapter 3 multichannel retailing
Chapter 3 multichannel retailing
 
Introduction to Channels of Distribution
Introduction to Channels of DistributionIntroduction to Channels of Distribution
Introduction to Channels of Distribution
 
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and Loyalty
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and LoyaltyBB Chapter Seven : Post Purchase Processes, Customer Satisfaction and Loyalty
BB Chapter Seven : Post Purchase Processes, Customer Satisfaction and Loyalty
 
Amazon
AmazonAmazon
Amazon
 
Personal selling
Personal sellingPersonal selling
Personal selling
 

Similar to Macy*s Presentation

Digital Marketing Workshop
Digital Marketing WorkshopDigital Marketing Workshop
Digital Marketing Workshop
OmniPlan
 
Bootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyBootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyJames Cracknell
 
CategoryManagementConferenceLCandDI
CategoryManagementConferenceLCandDICategoryManagementConferenceLCandDI
CategoryManagementConferenceLCandDIEric Togneri
 
The mergence of Marketing and eMarketing - Dan Rose
The mergence of Marketing and eMarketing - Dan RoseThe mergence of Marketing and eMarketing - Dan Rose
The mergence of Marketing and eMarketing - Dan Rose
Corporate College
 
Marketing Concepts Every Business Needs to Know
Marketing Concepts Every Business Needs to KnowMarketing Concepts Every Business Needs to Know
Marketing Concepts Every Business Needs to Know
BLOCKbETA Marketing
 
Introduction to marketing for business link - John Taylerson
Introduction to marketing for business link - John TaylersonIntroduction to marketing for business link - John Taylerson
Introduction to marketing for business link - John Taylerson
Business Link South West - Events
 
Master your marketing PNC talk 19 September 2013
Master your marketing PNC talk 19 September 2013Master your marketing PNC talk 19 September 2013
Master your marketing PNC talk 19 September 2013
Ethan Chazin MBA
 
Finding new customers and increasing sales.ppt
Finding new customers and increasing sales.pptFinding new customers and increasing sales.ppt
Finding new customers and increasing sales.ppt
elliecharlotte926
 
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
Pure360
 
Business & Marketing Fundamentals
Business & Marketing FundamentalsBusiness & Marketing Fundamentals
Business & Marketing Fundamentals
Tycoon
 
Personalisation - The perfect fit for your fashion brand
Personalisation - The perfect fit for your fashion brandPersonalisation - The perfect fit for your fashion brand
Personalisation - The perfect fit for your fashion brand
Pure360
 
Marketing on a Shoestring Budget - 1 hr class
Marketing on a Shoestring Budget - 1 hr classMarketing on a Shoestring Budget - 1 hr class
Marketing on a Shoestring Budget - 1 hr class
thegoddessatwork
 
Internet Marketing for ASHA
Internet Marketing for ASHAInternet Marketing for ASHA
Internet Marketing for ASHA
Chad Mendell
 
Travel Industry - Maximising Customer Retention Post GDPR
Travel Industry - Maximising Customer Retention Post GDPR Travel Industry - Maximising Customer Retention Post GDPR
Travel Industry - Maximising Customer Retention Post GDPR
Pure360
 
Introduction to Marketing Management
Introduction to Marketing ManagementIntroduction to Marketing Management
Introduction to Marketing Management
shrinivas kulkarni
 
SCORE Jacksonville Marketing Presentation
SCORE Jacksonville Marketing PresentationSCORE Jacksonville Marketing Presentation
SCORE Jacksonville Marketing Presentation
Russell Ward
 
Streets university program salesmanship
Streets university  program salesmanshipStreets university  program salesmanship
Streets university program salesmanshipIBSA, Inc.
 
Empowerment through Enterprise - sales and marketing, the engine and the energy
Empowerment through Enterprise - sales and marketing, the engine and the energyEmpowerment through Enterprise - sales and marketing, the engine and the energy
Empowerment through Enterprise - sales and marketing, the engine and the energy
caniceconsulting
 
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing GroupDirect Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
Corporate College
 
Chapter 1 Creating And Capturing Customer Value
Chapter 1 Creating And Capturing Customer ValueChapter 1 Creating And Capturing Customer Value
Chapter 1 Creating And Capturing Customer ValueKathyBright
 

Similar to Macy*s Presentation (20)

Digital Marketing Workshop
Digital Marketing WorkshopDigital Marketing Workshop
Digital Marketing Workshop
 
Bootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral StrategyBootcamp Presentation 6 Building your Referral Strategy
Bootcamp Presentation 6 Building your Referral Strategy
 
CategoryManagementConferenceLCandDI
CategoryManagementConferenceLCandDICategoryManagementConferenceLCandDI
CategoryManagementConferenceLCandDI
 
The mergence of Marketing and eMarketing - Dan Rose
The mergence of Marketing and eMarketing - Dan RoseThe mergence of Marketing and eMarketing - Dan Rose
The mergence of Marketing and eMarketing - Dan Rose
 
Marketing Concepts Every Business Needs to Know
Marketing Concepts Every Business Needs to KnowMarketing Concepts Every Business Needs to Know
Marketing Concepts Every Business Needs to Know
 
Introduction to marketing for business link - John Taylerson
Introduction to marketing for business link - John TaylersonIntroduction to marketing for business link - John Taylerson
Introduction to marketing for business link - John Taylerson
 
Master your marketing PNC talk 19 September 2013
Master your marketing PNC talk 19 September 2013Master your marketing PNC talk 19 September 2013
Master your marketing PNC talk 19 September 2013
 
Finding new customers and increasing sales.ppt
Finding new customers and increasing sales.pptFinding new customers and increasing sales.ppt
Finding new customers and increasing sales.ppt
 
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
Webinar: Beauty Brands: How to Transform Your Customer Experience with Person...
 
Business & Marketing Fundamentals
Business & Marketing FundamentalsBusiness & Marketing Fundamentals
Business & Marketing Fundamentals
 
Personalisation - The perfect fit for your fashion brand
Personalisation - The perfect fit for your fashion brandPersonalisation - The perfect fit for your fashion brand
Personalisation - The perfect fit for your fashion brand
 
Marketing on a Shoestring Budget - 1 hr class
Marketing on a Shoestring Budget - 1 hr classMarketing on a Shoestring Budget - 1 hr class
Marketing on a Shoestring Budget - 1 hr class
 
Internet Marketing for ASHA
Internet Marketing for ASHAInternet Marketing for ASHA
Internet Marketing for ASHA
 
Travel Industry - Maximising Customer Retention Post GDPR
Travel Industry - Maximising Customer Retention Post GDPR Travel Industry - Maximising Customer Retention Post GDPR
Travel Industry - Maximising Customer Retention Post GDPR
 
Introduction to Marketing Management
Introduction to Marketing ManagementIntroduction to Marketing Management
Introduction to Marketing Management
 
SCORE Jacksonville Marketing Presentation
SCORE Jacksonville Marketing PresentationSCORE Jacksonville Marketing Presentation
SCORE Jacksonville Marketing Presentation
 
Streets university program salesmanship
Streets university  program salesmanshipStreets university  program salesmanship
Streets university program salesmanship
 
Empowerment through Enterprise - sales and marketing, the engine and the energy
Empowerment through Enterprise - sales and marketing, the engine and the energyEmpowerment through Enterprise - sales and marketing, the engine and the energy
Empowerment through Enterprise - sales and marketing, the engine and the energy
 
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing GroupDirect Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
Direct Marketing by Amber Darroch and Julie Powell of Metrics Marketing Group
 
Chapter 1 Creating And Capturing Customer Value
Chapter 1 Creating And Capturing Customer ValueChapter 1 Creating And Capturing Customer Value
Chapter 1 Creating And Capturing Customer Value
 

Recently uploaded

Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
PaulBryant58
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
Ben Wann
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
creerey
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Navpack & Print
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
BBPMedia1
 
chapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxationchapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxation
AUDIJEAngelo
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
YourLegal Accounting
 
Role of Remote Sensing and Monitoring in Mining
Role of Remote Sensing and Monitoring in MiningRole of Remote Sensing and Monitoring in Mining
Role of Remote Sensing and Monitoring in Mining
Naaraayani Minerals Pvt.Ltd
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
my Pandit
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Lviv Startup Club
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
anasabutalha2013
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
sarahvanessa51503
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
ofm712785
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
SynapseIndia
 
Global Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdfGlobal Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdf
Henry Tapper
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
Operational Excellence Consulting
 

Recently uploaded (20)

Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
 
Improving profitability for small business
Improving profitability for small businessImproving profitability for small business
Improving profitability for small business
 
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBdCree_Rey_BrandIdentityKit.PDF_PersonalBd
Cree_Rey_BrandIdentityKit.PDF_PersonalBd
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
 
chapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxationchapter 10 - excise tax of transfer and business taxation
chapter 10 - excise tax of transfer and business taxation
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
 
Role of Remote Sensing and Monitoring in Mining
Role of Remote Sensing and Monitoring in MiningRole of Remote Sensing and Monitoring in Mining
Role of Remote Sensing and Monitoring in Mining
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)Maksym Vyshnivetskyi: PMO Quality Management (UA)
Maksym Vyshnivetskyi: PMO Quality Management (UA)
 
anas about venice for grade 6f about venice
anas about venice for grade 6f about veniceanas about venice for grade 6f about venice
anas about venice for grade 6f about venice
 
Brand Analysis for an artist named Struan
Brand Analysis for an artist named StruanBrand Analysis for an artist named Struan
Brand Analysis for an artist named Struan
 
5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer5 Things You Need To Know Before Hiring a Videographer
5 Things You Need To Know Before Hiring a Videographer
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 
Premium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern BusinessesPremium MEAN Stack Development Solutions for Modern Businesses
Premium MEAN Stack Development Solutions for Modern Businesses
 
Global Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdfGlobal Interconnection Group Joint Venture[960] (1).pdf
Global Interconnection Group Joint Venture[960] (1).pdf
 
Sustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & EconomySustainability: Balancing the Environment, Equity & Economy
Sustainability: Balancing the Environment, Equity & Economy
 

Macy*s Presentation

  • 2. Michael Perez  Alexa Naranjo  Alejandra Guardia  Yessenia Hernandez  Anesys Mena  Tish Durham Cosmetics  Priscilla Martinez Search &   Andrea Albanez Oscar Roger Send  Omar Hernandez
  • 4. Search and Send Macy*s at Dadeland Mall: One of the oldest and most iconic in Miami Third most revenue generating Macy*s store in the nation -Distribution Center = Large Inventory
  • 6. Search and Send Two Driving Questions  How can we use “Search and Send” as a sales driving force with regards to Cosmetic replenishment?  How can sales associates efficiently check MyClient for replenishment needs?
  • 8. Search and Send Employee Interviews Consumer Surveys - Focus on females Secret Shopping
  • 10. Search and Send  Paper interviews with 9 open- ended questions  Asked about: - Time of employment - Cosmetic line - “Search and Send” - Training - Employee emphasis - Incentives
  • 11. Search and Send  Most employees were familiar with “Search and Send”, but typically do not mention it to customers unless the item they seek is unavailable.  Problem: The item is usually always available. Therefore, “Search and Send” is not being promoted.  Employees believe incentives such as Macy*s money will encourage them to bring it up more.
  • 17. Search and Send  325 females surveyed in 3 week time frame  Asked questions about: - “Search and Send” - Customer Behavior - Customer Preferences - Customer Demographics
  • 18. Search and Send  Search and Send: - Majority of people have never heard of it (88%)
  • 19. Search and Send  Customer Behavior: - 35% of customers spend between $15-$30 on cosmetics - Most popular items: mascara, lipstick, and eyeliner - 57% of consumers do not return to same sales associate - Mascara is replenished the most - (114 responses saying within 3 months) - Skin treatment is the least often purchased
  • 20. Search and Send  Consumer Preferences: - Majority of consumers feel “neutral” about cosmetics being shipped to them - Majority feel “neutral” about sales associates contacting them about replenishment
  • 21. Search and Send  68% prefer MAC as their cosmetic brand  Majority of consumers purchase cosmetics at Macy*s ;biggest competition: convenience stores
  • 22. Search and Send Consumer: - Majority 18-27 age range - Make less than $30,000 a year - Hispanic - Interests: music, fashion, school and arts
  • 24. Search and Send  1st Secret Shopping Experience: Omar Hernandez – Dadeland Mall - Looking for MAC eyeliner: in stock - Lack of attention - Asked questions - Associate did not offer the service
  • 25. Search and Send  2nd Secret Shopping Experience: Andrea Albanez & Yessenia Hernandez - International Mall - Looking for Clinique foundation – Product amount was not available - Specifically asked about a type of shipping service - “Search and Send” was mentioned, but the associate offered another product instead of insisting on “Search and Send”
  • 26. Search and Send  Through this experiment and the results we gathered from the consumer surveys, we were able to determine that Macy*s cosmetics associates need to be encouraged to increase the awareness of “Search and Send” and make it a priority in the sale.
  • 28. Search and Send Strong brand awareness/Loyal Great variety customers Strengths Advanced Decent price technology range
  • 29. Search and Send Low incentives for Training is not associates sufficient Weaknesses MyClient is not yet Lack of in-store efficiently promotion integrated
  • 30. Search and Send Heavy flow of Increase in market growth • Generation Y is open to in-store traffic change and different retail services Opportunities Tourism is Consumers not opposed to idea of increasing “Search and Send”
  • 31. Search and Send Low control over cosmetic MAC is most vendors popular brand decisions Threats Not as Competitors can competitive in adopt a similar price recession service
  • 33. Search and Send  Focus on targeting: - 18-27 age group (females) - Through Music, fashion, arts, school - Make under $30,000 - Tech savvy/convenience - Cross-channel shoppers
  • 34. Search and Send Marketing - Social Media - Slogan: “Store to door” - Signs around the store - Register displays - Pins: “Ask me how to save 10% off” - First time users can recieve10% off purchase (or one product)
  • 35. Before Afte
  • 36. Before After
  • 37. Before After
  • 40. Search and Send  Training and workshops  Associates did not feel comfortable nor motivated to mention “Search and Send”  Implementation requires : - Intensive workshops for current employees - “Search and Send” training program for incoming employees
  • 41. Search and Send  Workshops and Training - Interactive role plays between associates and managers • Acting out different scenarios in which “Search and Send” could be mentioned • Providing associates with various phrases for promoting “Search and Send” in person and over the phone • Teach associates how to use MyClient for replenishment needs and for the promotion of other items
  • 42. Search and Send Would take place before store hours Workshops should be held once a month for four months for employer emphasis, customer service quality, and employee comfort
  • 43. Search and Send  Incentive/Reward Programs - Weekly draw from “Search and Send” sales as either a raffle or based on most sales •Prize/Bonus (Macy*s money) •Parties (Ex: weekly pot luck) •Coupon books •Elite employee Recognition
  • 46. Suggestions: MyClient/Cust omer Replenishment
  • 47. Search and Send  Upon initial purchase, ask if they would like to be contacted and fill out a profile sheet (additive selling tool) - Skin tone and type - Brand preference - Skin concerns
  • 48. Search and Send  Example of Customer Profile Sheet
  • 49. Search and Send Associates should send out reminders to their customers when their products are due for replenishment. Associatesshould also contact customers about new products. Along with replenishment provide small free samples.
  • 50. Search and Send Reduce minimum cost for free shipping of “Search and Send” - Instead of $50, lower it to $40 Offerdifferent shipping options such as expedited (i.e.: tourists)
  • 51. Search and Send  Popular items such as mascara should be included in “Search and Send”  Popular seasonal items such as lipstick should also be considered  The lack of these seasonal items being included in “Search and Send” is hindering its success
  • 53. Search and Send Product Quantity *Cost Banners, register displays, Determined on size $2,500 and other signage in-store of store Pins for Employees 200 ($1.80 ea.) $360 Estimated TOTAL: $2,860 * = Cost is based on campaign implementation at Macy*s Dadeland
  • 55. Search and Send  Research showed “Search and Send” has a huge opportunity for the Macy*s Cosmetics department  New marketing/displays will target customers to approach associates regarding “Search and Send” in a cost effective manner  Associates with more training and incentives will increase their willingness to promote “Search and Send”  Macy*s will continue to make everything as easy & comfortable to the customer by offering the best in making things, “Store to Door”