This document contains contact information and a detailed resume for Luciano Palma, an electronic engineer with over 22 years of experience working in technology. He has held roles such as technical evangelist, instructor, consultant, and professor. Palma has expertise in areas like Microsoft technologies, networking, virtualization, and social media. He is fluent in English and Italian in addition to his native Portuguese.

1. http://linkedin.com/in/lucianopalma @LucianoPalma
married, 2 kids Lpalma.com
+55-11-8787-7227 +55-11-5571-2507
Luciano@lpalma.com Luciano Palma
Summary
Electronic Engineer, Professional Speaker,
Social Networks and New Media Consultant and Post-Graduation Professor.
Passionate about sharing Knowledge and building Effective Relationships,
always applying Technology to the experience.
Microsoft Brazil employee for the last 8.5 years, as Technical Evangelist (TechNet
Community) and Consultant for Large Enterprise Customers.
4 years of work and life experience in England and Italy, developing software for
Digital Image Processing Systems.
My Professional experience includes Project Management on many Enterprise
Corporations IT infrastructures.
Former Cisco NetAcademy Instructor and Certified Trainer for Microsoft Official
Curriculum.
Communicative and expressive, I’m a believer of continuous improvement through
education and experimentation.
22 years experience Professional, co-author of “Guia de Consulta Rápida de TCP/IP”
(Novatec, 2000) and “Livro InterCon 2009” (Clube de Autores, 2009).
I’ve been a Speaker in important events like Web Expo Fórum, Social Media Brasil,
Social Media Week and Tech•Ed.
You can follow my activities on Twitter (@lucianopalma) and on my blog:
http://lpalma.com.
Abroad Experience
United Kingdom (Birmingham)
I have worked for 15 months in England. The attractive market, demanding for high
technology projects (software development) and the language improvement were my
main motivations.
Italy (Milan, Monza)
I have worked for 2 years in Italy. Having Italian parents and a big interest on a life
experience in Europe were strong inspirations for this valuable challenge.

2. Education
MBA – Enterprise Management (FGV)
Started October 2009, ending April 2011
Electronic Engineer
E. E. Mauá – São Paulo (1986-1990)
Cisco NetAcademy Instructor
LARC/USP – Universidade de São Paulo, 2000
MCSE – Microsoft Certified Systems Engineer and
Trainer
MCP ID 25242, since 1995
Professional Experience
Since Aug/2010 São Paulo, Brazil
Post-Graduation Professor
Professor at the Post Graduation course “Web Management – Applied Technologies
and Tools” (http://tinyurl.com/possenac), delivering the disciplines:
 Multimedia, Hypermedia and Entertainment (24h)
 Virtual Systems (24h)
 E-Business and E-Commerce (40h)
Sep/2001 - Jan/2010 São Paulo, Brazil
Technical Evangelist
As a Technical Evangelist at Microsoft, my mission was to bring the latest technologies
to the Technical Community through the TechNet Program, enabling professionals to
build solutions based on Microsoft technologies and products.
I’ve been a Tech•Ed Speaker since 2006, when I introduced the High Performance
Computing technology.
In the next years, I presented 9 sessions in 4 Tech•Ed editions, covering a range of new
Technologies.
At MCS (Microsoft Consulting Services), my role was to manage Projects involving
Microsoft Technologies adoption (6 years).
I was the Enterprise Strategy Consultant for Nestlé, mapping Business Needs to
Technical Solutions and ensuring a smooth operation environment jointly with
Microsoft’s Global Nestlé Team.
Many other Solutions were deployed in other Customers like AIG, TIM, ABN-AMRO,
Santander, Visanet, Itaú, Usiminas, Bradesco, TJRJ and Prodesp.

3. Project Management used to be a day-to-day activity, leveraged by methodologies like
MSF (Microsoft Solutions Framework).
Soft skills were empowered by on-the-job experience and continuous corporate
training.
I also worked for 8 months at the Premier Group, supporting Microsoft Solutions.
Aug/1999 - Sep/2001 São Paulo, Brazil
Microsoft and Cisco Instructor
Besides some Internet Projects and Technology Consulting for customers like AGF
(dissimilar platforms databases unification for Automobile Insurances),
I also trained advanced professionals aiming to earn significant certifications like
Microsoft MCSE and Cisco CCNA.
Jan/1999 - Aug/2001 São Paulo, Brazil
Development Consultant
At Vesta I realized Systems Analysis and Software Development for Danone Brazil.
The target was to improve productivity and reliability on processes at the Logistics
department.
Sep/1997 - Jan/1999 São Paulo, Brazil
Instructor and Network Consultant
Network Design and Microsoft Technology adoption Projects were carried out, besides
Microsoft Official Curriculum training as MCT – Microsoft Certified Trainer, aiding
professionals to achieve the MCP and MCSE certifications.
Oct/1996 - Sep/1997 São Paulo, Brazil
Technology Director
I was in charge of creating and structuring a division focused on Internet and Network
Solutions. Marketing strategies and Technological Directives were my responsibilities.
Feb/1996 - Oct/1996 São Paulo, Brazil
Support Engineer
I realized Network Projects and Consulting, Implementation and Technical Support for
big networks (LANs and WANs) and e-mail services (SMTP and X.400).

4. Nov/1994 - Jan/1996 Birmingham, UK
Windows Developer
Imagesoft has an Electronic Document Management system that is a distributed,
Client/Server application. I worked on the development of the Windows client using
C/C++ languages and realized the adaptation of the system to the Windows Sockets
technology.
Vega Engineering
Jan/1993 - Oct/1994 Monza, Italy
Software Manager
At Vega I realized quite advanced projects, dealing with Digital Image Processing with
the latest technologies (transputers, dedicated RISC workstations, etc).
Examples are a Medical Imaging System, software for a revolutionary Breathing
Machine (ventilator), a project for real-time 3D navigation on CAD simulated
environments and a voice-enabled Industrial Process Monitoring and Control System.
OR Systems Aug/1991 - Nov/1992 São Paulo, Brazil
System Analyst
I performed Software Development (C language) for an Electronic Document
Management System, producing the Imaging and Data Compression modules and
building drivers for printers and scanners.
Jan/1990 - Aug/2001 São Paulo, Brazil
Electronic Engineer
At Itautec I had a deep conception of LAN technologies; I worked on the development
of a Token-Ring card (hardware and device driver development).

5. Languages
Fluent English and Italian,
with life experience in countries where these languages are spoken.
Special Interests
Social Networks and New Media
Since 2007, I’ve been intensely studying Social Networks and New Media concepts,
aiming to define strategies for organizations for External Communications, Community
building and Internal Social Networks adoption.
Publications & Seminars
Social Media Events
 9th Brazilian Knowledge Management Congress (SBGC) – Gramado, RS
 Entrepreneur Fair (SEBRAE) – Recife, PB
 Course “Social Networks and Digital Innovation” – ESPM
 Social Media Brasil 2010 (Social Media for Orgnizations)
 Web Expo Fórum 2010 (What is Socialcast?)
 Social Media Week 2009 (Market and Business)
 Prudente Tech Day 2010 (Zen Talk: Why you’re part of Social Networks? Where
do you want to get? ) – Presidente Prudente
Tech●Ed – 2009, 2008, 2007 and 2006 editions
Lectures about Hyper-V R2, Windows Server 2008 R2 and Windows 7 (2009),
Exchange 2007 and 64-bit Architecture, Hyper-V and SCVMM (2008),
Virtualization Technologies (2007) and
High Performance Computing (Windows Compute Cluster Server – 2006).
InterCon 2009 Book (co-author)
Clube de Autores, 2009.
TCP/IP, Guia de Consulta Rápida (Quick Guide)
Novatec Editora, 2000, ISBN 85-85184-72-8.
Fenasoft’96
Lecture about Windows NT, for Microsoft Brazil.
Data Compression Seminar
Hilton Hotel, 1992.
Hobbies
Enjoying kids; Photography and Video Production, besides [musical] Keyboard classes.