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Logistics Company Case Study Presentation .pptx
- 1. Country: Germany Industry: PetsCare A Field Service Mobile App for a Company that Provides Pet Cremation Services Lorem ipsum dores forte Lorem ipsum dor Lorem ipsum dores forte ipsum dores forte Lorem forte Lorem dores forte Lorem ipsum dores forte Lorem ipsum dores forum dores forte. 1 Logistics Case Study
- 2. 2 Logistics Case Study WhoWas the Client? The client was a small German startup that provides pet cremation services. However, it does not cremate animals themselves. They work with crematories that fulfill the orders. Their work is to provide a convenient customer experience via an online platform at each service step.
- 3. 3 Logistics Case Study WhatWas Their Challenge? The client spent too much time forwarding the orders to the crematorium, and there was a risk that some orders were not passed. CUSTOMER NEED If the order was not accepted by the crematorium it had to be forwarded to another place manually. Employees didn’t always remember that. Since the orders were passed manually and the crematorium had to accept them by replying to the email, the order completion took too long. Once the crematorium accepted an order there was no further status update on what was happening to the order. By the same means, the client was not informed about order progression. There were of course more of them The main challenge was that whenever they received an order from a client they had to pass it to the crematorium via email and further coordinate it via email and phone. It brought many problems and limitations. For example:
- 4. 4 Logistics Case Study HowDid We Resolve Their Challenge? Arm crematorium employees with a mobile app so that they receive, accept, and update orders on the go as well as arrange order pick-ups and returns (they were field service workers who were not sitting in front of a desktop) SOLUTIONS Give the client an admin web app in which he can monitor and manage all orders as well as see all metrics. Push the order to the app automatically whenever a new order comes and assign it to the right crematorium. If the crematorium does not accept it within 15 minutes reroute to another venue. Send update emails to customers whenever their order changes status and give them access customer portal. When you look at the challenges once again you will see that they can be grouped into two main categories - 1. passing orders to crematories 2. getting updates from crematories. We came up with the following solution proposal:
- 5. 5 Logistics Case Study Features Hereare some examples of features we have created List of Orders At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Order Details At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Status Bar At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. 1/3
- 6. 6 Logistics Case Study Features Hereare some examples of features we have created QR Scan At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Order Printout At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Map Direction At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. 2/3
- 7. 7 Logistics Case Study Features Hereare some examples of features we have created Admin Panel At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Mini Customer Portal At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. Admin Dashboard At vero eos et accusamus etes iusto odio dignissimos dmus quiter blandi tisest ladolorum lorem fuga. 3/3
- 8. 8 Logistics Case Study HowDid We Go About the Project? OUR START In a nutshell, our actual project plan looked like this: Our client was well prepared. It came with mock-ups that showed the product interface. There were many cool features. However, after going through all the details and corner cases that were not included in the exemplary mockups we concluded that implementing all of them will take long months. Next, we suggested phasing the project into the main MVP phase, and the next phases that will be scoped after the MVP is adopted by the users. The MVP took approx. 520 hours in total 01 Analysis of mock-ups and requirements In a nutshell, our actual project plan looked like this At vero eos et accusamus et iusto odio dignissimos dmus qui blanditis praesentium voluptatu elenitis est laborum et dolorum fuga.
- 9. 9 Logistics Case Study TheMVP took approx. 520 hours in total 02 Scoping MVP and making an offer and signing a contract Scoping MVP and making an offer and signing a contract At vero eos et accusamus et iusto odio dignissimos dmus qui elenitis est laborum et dolorum fuga. 03 Extending the already existing MVP mock-ups by missing screens and features Extending the already existing MVP mock-ups by missing screens and features At vero eos et accusamus et iusto odio dignissimos dmus qui blanditis praes laborum et dolorum fuga.
- 10. 10 Logistics Case Study OurScope of Work At vero eos et accusamus et iusto odio dignissimos dmus est laborum et dolorum fuga. Business Analysis Project Scoping UX Design UI Design Prototyping Solution Design Backend Development Mobile App Development Web App Development Infrastructure Deployment Testing App Store Submission Support
- 11. 11 Logistics Case Study OurInterface Design SAMPLES Catch a glimpse of the design work we have completed throughout the project.
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- 14. 14 Logistics Case Study OurTechnical Solution Design Here is the blueprint of the solution we designed
- 15. 15 Logistics Case Study ProjectTeam At vero eos et accusamus est laborum et dolorum fuga. Client Team Product Owner Our Team Business Analyst System Architect UX/UI Designer Fullstack Developer
- 16. 16 Logistics Case Study WhatWas the Effect? RESULTS Our project brought tangible results: Increased Revenues Now, the client: can increase revenues by upselling services at the pickup has more free capacity due to a shorter order cycle Savings Now, the client: can increase revenues by upselling services at the pickup has more free capacity due to a shorter order cycle Better Customer Experience Now, the client: can increase revenues by upselling services at the pickup has more free capacity due to a shorter order cycle Savings Now, the client: can increase revenues by upselling services at the pickup has more free capacity due to a shorter order cycle
- 17. 17 Logistics Case Study OpinieKlientów REFERENCJE “It is my pleasure to recommend their services to you” EMFIRE’s exceptional knowledge of Salesforce engineering concepts, problem-solving skills, and friendly attitude has kept our project on track during the development and maintenance phase. I can wholeheartedly recommend EMFIRE Lars Busch CEO at Lipsia Digital GmbH
- 18. 18 Logistics Case Study OpinieKlientów REFERENCJE “It is my pleasure to recommend their services to you” EMFIRE’s exceptional knowledge of Salesforce engineering concepts, problem-solving skills, and friendly attitude has kept our project on track during the development and maintenance phase. I can wholeheartedly recommend EMFIRE Lars Busch CEO at Lipsia Digital GmbH
- 19. Dziękujemy EMFIRE Sp. zo.o. Prosta 70 p. 5 00-838 Warszawa Polska NIP: PL5272972234 Court Register (KRS): 0000924524 +48 880 988 650 contact@emfire.io WhatsApp: +48 2250 988650 Website LinkedIn