Laurie McKenzie-Adams has over 20 years of experience in quality assurance for mortgage banking, specializing in servicing and origination compliance. She has held various roles at JPMorgan Chase performing reviews, testing, and process improvements to ensure adherence to regulatory guidelines for programs like HAMP, REG AB, and the National Mortgage Settlement. Her background includes analyzing loan quality, underwriting deficiencies, and reporting findings to improve processes and identify potential fraud.

1. Laurie McKenzie-Adams
5477 Pine Bluff Road
Columbus, Ohio 43229
614-888-8355
cadams0934@wideopenwest.com
CAREER SUMMARY
Quality Assurance Specialist with experience in quality analysis in both servicing and origination within Mortgage
Banking.
EXPERIENCE
JPMorgan Chase, Columbus, Ohio 1992 - 2015
Quality Assurance Associate / Internal Review Group (2012 - 2015)
• Maintain quarterly reporting deadlines associated with 7 compliance metrics of the National Mortgage
Settlement; content including pre-foreclosure, foreclosure, escrow, force placed insurance, sworn
documents and payment processing.
• Created full, complete and accurate documentation of test work and assessments with regard to
regulatory requirements within each review month.
• Reviewed and recommended process changes to ensure issues are handled in timely manner and within
regulatory guidelines.
• Knowledge of Conventional / Government Servicing and Default related policies and processes to
effectively test.
• Contributed to enhance internal test procedures and department training.
• Performed Consumer Relief testing for the National Mortgage Settlement.
QA Analyst III / MHA QA (2009 - 2012)
• Performed HAMP (Home Affordable Modification Program) reviews on Investor Reporting, Incentive
Payments, PRA, 2MP (Data Integrity) and reported findings that may need correction within the line of
business.
• Maintained department procedures through gap analysis.
• Sustained interaction with Lines of Business.
• Stayed abreast of supplemental directives updates and revisions.
• Performed testing as needed in MHA - C (Making Home Affordable - Compliance) reviews.
Risk Analyst II / SQA / DQA (2008 - 2009)
• Performed reviews on REG AB Prime & HUD loans for potential servicing deficiencies within the line of
business.
Risk Specialist / Chase Home Lending Target Review Group (2007 - 2008)
• Performed target risk reviews on Home Equity Products including EZ Close (defaulted or current).
• Reviewed credit packages to identify and report potential risk exponents on loans (residential).
• Researched loan program products and reported findings that are not within Policy Guidelines.
• Prepared narratives regarding findings and deficiencies for reporting purposes.
• Assisted with reviews for other departments and provided information to other areas as deemed
necessary.
• Reported possible misrepresentations to the fraud unit.

2. QA Analyst / QA EPD (1992 - 2007)
• Performed reviews on residential prime loans which have defaulted within 12 months of loan application.
• Researched loan program products and reported findings that are not in requirement with investor
guidelines.
• Reviewed credit packages and reported underwriting deficiencies that could have an impact on the loan's
saleability.
• Prepared narratives regarding findings and deficiencies for monthly reporting.
• Reported possible misrepresentations to the fraud unit.
• Requested and reviewed re-verifications of employment, bank accounts, credit reports and appraisals.
PRIOR EXPERIENCE
• Loan Assumptions, Foreclosure, Bankruptcy, Customer Service and Payoffs.
EDUCATION
Franklin University, Columbus, OH
• Business and Real Estate coursework
COMPUTER SKILLS
• Microsoft Word
• Microsoft Excel
• Outlook
REFERENCES UPON REQUEST