This document summarizes the applicant's work experience at Cigna HealthSpring from 2011 to 2014. They were promoted three times and held roles as a Business Analyst, Configuration Analyst, and Claims Audit Specialist. Their responsibilities included leading projects to update systems for regulatory compliance, troubleshooting configuration issues, reviewing provider contracts, and analyzing incorrectly paid claims to identify and resolve system errors. They also communicated with customers, management, and providers regarding claims issues and resolutions.