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Journey to open source
Gonen Wilf, Head of Production
Twitter: #gonenw Email: gonenw@liveperson.com
Hattori Hanzo sword
Monolithic
You are more than the products you use
This is not a change nor open source…
Much more than linear improvement
Why change?
Why change?
Don’t use open source just because it’s cool
Long road ahead
Have a backup plan
Don’t be religious about it
Where to start
Everybody should have
their money in the game
• Open source culture
• +6K instances
• +20K virtual cores
• 7 data centers
• +1M monitored parameters
• Numerous dashboards
Where are we today?
Production Technologies @ Liveperson
Gonen Wilf, Liveperson - Journey to Open Source, OpenStack Israel 2015

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Gonen Wilf, Liveperson - Journey to Open Source, OpenStack Israel 2015

Editor's Notes

  1. A few words about myself. Came to LP at 2011. Though you can’t unsee this, I hope you will absorb some of the next slides. In my hand I hold a sword.
  2. Hattori Hanzō sword Excellent tools and products that do one things. Well built tool. They don’t improve the people beyond mastering the tool. Rapid growth. No time to mess around.
  3. The products we used were expensive of course. They limit your hiring fabric.
  4. While our tools were great, we had few products. Each of them was huge. “delivered from heaven above” Upgrading each component was complicated, cause if you’d look inside...
  5. Cern. The most complicated machines in the world.
  6. To fix things, we constantly needed superheroes.
  7. Everybody fears change. Especially when you’re a SaaS
  8. dropped off closed boxes containing the tablets, taped shut, with no instruction. “I thought the kids would play with the boxes. 4 Mins one kid not only opened the box, found the on-off switch … powered it up. 5 days, they were using 47 apps per child, per day. 5 months, they had hacked Android,” Negroponte said. “ Some idiot in our organization or in the Media Lab had disabled the camera, and they figured out the camera, and had hacked Android.”
  9. Why fix it if it ain’t broken
  10. It is good enough
  11. Where do you want to be in 4 years? 2013!
  12. Where do you want to be in 4 years? 2013!
  13. Don’t change just for the coolness and glitter of it…
  14. A long road. Make some visible wins and progress.
  15. At first it may seem suicidal
  16. Always have a backup plan (but don’t always reveal it) Big enough to be noticed, but not to take you down Don’t take away anything (yet) Always have a backup plan Be prepared to improvise Remember not to be religious about it
  17. Don’t be religious about it
  18. Everybody should put their neck
  19. The only thing that doesn’t change is that there’s an on going change.