Lisa Chagnon has over 25 years of experience in shop management, production, customer service, and customer satisfaction. She has worked in various roles such as Body Shop Manager, Production Manager, Service Advisor, and Service Manager for multiple auto dealerships. She has excellent organizational skills, attention to detail, and experience reporting directly to operations directors and CEOs.

1. Lisa M. Chagnon
170 Otis Stage Road
Blandford , Ma. 01008
413 - 848 - 2470
413 - 654 - 8770
LChagnon00@gmail.com
OVERVIEW:
I have many yearsexperience in shop management and production. I also have just asmany yearsinto
customer service and customer satisfaction. Many of my jobsI reported to the OperationsDirector or
directly to the company CEO. I have excellent organizational skillsand extreme attention to detail.
QUALIFICATIONS:
BODY SHOP MGR/PRODUCTION MGR- BALISE COLLISION CTR
192 Main Street
Springfield , Ma. 01105
2013- POSITION ELIMINATED
SERVICE ADVISOR DODGE /CHRYSLER /JEEP & SUBARU - BERTERA
497 & 499 Riverdale Street
West Springfield , Ma. 01089
2011 - 2013
SERVICE MANAGER VOLVO / SAAB / AUDI & PORSCHE - FATHERS & SONS
989 Memorial Ave
West Springfield , Ma. 01089
2006 - 2011

2. SERVICE MANAGER - SUBURBAN CHEVROLET
661 College Hwy
Southwick , Ma. 01007
2004 - 2006 DEALER CLOSED
ASSISTANT SERVICE MANAGER / WARRANTY CLERK - REGENCY PONTIAC OLDS GMC ISUZU
MITSUBISHI FUSO
342 East Main Street
Westfield , Ma. 01085
1998 - 2004
AUTO DAMAGE APPRAISER - SMART APPRAISAL SERVICE
West Springfield , Ma. 01089
1996 - 1998
AUTO DAMAGE APPRAISER - CRAWFORD & CO.
Wilbraham , Ma. 01095
1990 - 1996
ASST BODY SHOP MANAGER - MAACO AUTO PAINTING & BODYWORKS
78 Sylvan Street
West Springfield , Ma. 01089
1986 - 1990
EDUCATION:
WSC - Computers

3. STCC - Auto Damage AppraisersCourse
Gateway Regional High School - Graduated 1983
LICENSES & CERTIFICATION:
MA Auto Damage Appraiser - Lic. #012528
CT. Auto Damage Appraiser - Lic. #977653
MA. State Safety Inspector - Lic. #S47254897
4 Wk Auto Body ManagersCourse in PA.
Computer exp. - ADP , REY & REY (ERO DISPATCHING) and EXCELCertified OSHA trained
2012 Certified Subaru Warranty Clerk & Service Advisor
2011 Certified Dogde & Jeep Certified Warranty Clerk
2011 Subaru Certified Subaru Warranty Clerk
2010 Certified Honda Warranty Clerk2009 Certified Audi Warranty Clerk
2010 Certified Honda Warranty Clerk
2010 Certified Chrysler Warranty Clerk ( CHRYSLER , DODGE , JEEP )
2009 Certified Volvo Warranty Clerk
2009 Certified Volvo Service Manager
2009 Certified Saab Warranty Clerk
2009 Certified Saab Body Shop Manager
2009 Certified Saab Service Manager
2009 Certified GM Service Manager
2009 Certified GM Warranty Clerk ( CHEVY , BUICK , PONTIAC , GMC & GMC TRUCK )
2009 Certified GM Auto Body Manager
OTHER EXPERIENCE:
Attended numerousdealer training in : management , new makesand models, people & phone skills,
service technical & non-technical , warranty & auto body coursesfor all GM makes, Isuzu and
Mitsubishi Fuso and Volvo, Saab and Audi.
I’ve conducted monthly meetingswith Factory Representatives, Area Managersand Regional
Managers.
I have been through a dealership move and have reorganized and restructured a service department
from the ground up.
OTHER INTERESTS:

4. I own and ride a2010 Kawasaki Monster Edition ZX6R
I also own a 2003 Honda quad and go on organize ridesat local state parks
REFERENCES:
Available upon request