To create Performance System containing various measurement points. These points are to become valuable KPI’s in the Performance System

1. Linking Employee Engagement to
Financial

2. Integrated Analysis
Integrated Analysis
Employee Performance
Engagement Data
HR
Means
Business

3. Vision of Integrated Analysis
Vision of Integrated Analysis
• To create Performance System
To create Performance System
containing various measurement
g
points.
• These points are to become
valuable KPI s in the Performance
valuable KPI’s in the Performance
System.

4. Link between the ESS Level and
the Bottom Line
the Bottom Line
Customer
Customer Customer
Customer
Satisfaction Loyalty
Employee Productivity
Motivation &
Quality
Q li
Satisfaction
Absenteeism
Bottom Line
Bottom Line
Turnover

5. Two Perspectives
Two Perspectives
• Customer Satisfaction
Sales
Improved
Financial
Performance
Efficiency
Effi i • Productivity