Chapter5 Summary Page - Charis Bacolod

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Chapter5 Summary Page - Charis Bacolod

Chapter 5
Total customer
satisfaction

Exceed
Products/services
expectations
performance

High customer High customer
value value
delivery
Value
proposition

Attributes that Benefits that
customers value customer value
monitor
examine

Retain customers
Attract
customers

CPV

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Chapter5 Summary Page - Charis Bacolod

1. Chapter 5 Total customer satisfaction Exceed Products/services expectations performance High customer High customer value value delivery Value proposition Attributes that Benefits that customers value customer value monitor examine Retain customers Attract customers CPV