The document discusses a partnership project between the Mitchell Library and Citizen Advice Bureau in Glasgow. The project involved placing CAB advisors in the library to provide support services to vulnerable patrons. Key aspects of the project included developing the partnership, providing staff training, and conducting in-reach work and building relationships with patrons. Outcomes of the project included support for vulnerable customers and staff, coverage in local news, and the library receiving an award for changing lives.

1. Libraries Change Lives
The Mitchell Library and Citizen Advice
Bureau working together

2. ROH 2017
The Mitchell Library

3. Mitchell Library Pilot Project

4. • In-Reach Project
• Partnership development
• Benefits of library setting
• Information development
Partnership Development

5. ROH 2017
Library Offer

6. ROH 2017
• Staff engagement and training
• Obstacles to be overcome
• Positive impact for staff
Staff Engagement

7. ROH 2017
Central Citizens Advice Bureau

8. ROH 2017
• Reaching those most in Need
• CAB Service in the Mitchell Library
• New Developments
Glasgow Central CAB

9. ROH 2017
In-Reach at the
Mitchell Library
• In-reach work
• Building relationships
• Case studies
• Outcomes

10. ROH 2017
Coverage of project
Project user says that the help she
received has changed her life.
With her benefits restored she is
now settled in a house
STV news carried the story of
the project

11. • Support for vulnerable customers
• Support for staff
• Libraries Change Lives Award
• Relocation of Glasgow Central CAB
• Creation of PC suite for CAB users
• Relocation of existing PC Learning Centre
• Library offer awareness
Impact of Project

12. ROH 2017
Libraries Changes Lives
Award video

13. Rosemary O’Hare
Principal Librarian
Mitchell Library
Rosemary.O'Hare@glasgowlife.org.uk
Gwynneth James
Projects Development Manager
Glasgow Central Citizens Advice Bureau
Gwynneth.James@GlasgowCentralCAB.casonline.org.uk
Iain Riley
Information Officer
Mitchell Library
Iain.Riley@glasgowlife.org.uk
Pat McComiskey
Homeless Outreach/In-reach Worker
Glasgow Central Citizens Advice Bureau
Pat.McComiskey@fs.glasgow.gov.uk
Presenters