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Advanced Consumer Behaviour Andy 42134727  Gavin 42245436  Lin 42144454 Ricky 42178664
Profile of Selected  Consumer Group Problem recognition Information Search Profile of Selected Product Evaluating and Selecting  Alternatives Decision Making Process Store Choice and Purchase Postpurchase Process Internal External Motivation Learning Reference Group Attitudes Lifestyle Household Marketing Mix
Market  the age group will be 40 plus since these age group has higher income level nearly 4 million Australia population are a part of LOHAS Australia people 40.5% for high household income (AU$1078 or more per week) in Australia. 16.9% for family included parents and children in high household income
Hybrid Sport Luxury SUV Low fuel consumption Lower emission High performance Lexus RX450h RX450h with 6.4 L/ 100km  VS non-hybrid SUV RX350 with 11 L/ 100km (Lexus Australia,  2010)
Market & Product
Decision Making Process  Marketing Mix External Internal Lifestyle Household Attitude Motivation Reference  Group Learning
ProductDevelopment  Promotion Increase favourability  Increase probability of purchasing RX450h Purchase RX450h (at low interest rate)/ in cash
Lexus RX450h VS Lexus RX350
Step 1 Product – RX450h A Unique Design OR all Lexus Hybrid series  share several elements together to distinct itself with conventional product.   ,[object Object],    74% - Evoked Set -> Preference Strategy -> Strong Position on Hybrid Concept. ,[object Object],    Stimulus Generalisation VS. Stimulus Discrimination ,[object Object],    Manifest The unique design of RX450h The design/concept is awesome!     Latent  The unique design of RX450h Higher Self-esteem & High Social-status
Product – RX450h Attitude (Cognitive Component): 51% VS 26% (Boulder Country Business Report, 2003)
Product – RX450h 2. Extra warranty period for Hybrid system (Part of Product Development) ,[object Object],   New Technology (Hybrid System) VS. Risk Minimise negative feelings. ,[object Object],   3-5 years  Trade / Sell it with warranty for Hybrid System
Step 2 – Promotion               (Key Elements in Commercials) Objective: increase favourability toward RX450h Implementation: Commercial advertisement Vicarious Learning Observe from demonstration Superior wannabe Classical Conditioning Soft music Motivation Manifest Environmentalconcern Attitude  Cognitive Component Changing Belief Household Different Roles Decision maker/ users Reference group Identification Care for their children
Promotion (Media Channels) Preference strategy Trying to reach TA through as many channels as possible TV: Nature TV programs: National Geographic, Discovery Magazine: Green Lifestyle magazine, ECOS magazine Outdoors: Billboards & postings  at airport (56% foreign travel) Lifestyle Media Pattern Interests & Activities Classical conditioning Consistency with program  Household Different Roles Decision maker Broadcast period:  Evenings and weekends
Step 3 – Promotion  Objective: engage customer and persuade test drive Implementation: Family day event  Operant Learning Engage test drive Motivation Manifest Approach -avoidance Attitude Behavioural component Discount promotion Household Different roles Influencer/ users
Other Promotional Tools Personal Sales Existing customer Post-Purchase evaluation Reach potential customer Relationship Marketing
Place ,[object Object]
Fortitude Valley
Indooroopilly,[object Object]
Luxury, high-class decoration and layout   In-store atmosphere Extremely Luxury Extremely Economical
Price ,[object Object]

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Lexus RX450h

  • 1. Advanced Consumer Behaviour Andy 42134727 Gavin 42245436 Lin 42144454 Ricky 42178664
  • 2. Profile of Selected Consumer Group Problem recognition Information Search Profile of Selected Product Evaluating and Selecting Alternatives Decision Making Process Store Choice and Purchase Postpurchase Process Internal External Motivation Learning Reference Group Attitudes Lifestyle Household Marketing Mix
  • 3. Market the age group will be 40 plus since these age group has higher income level nearly 4 million Australia population are a part of LOHAS Australia people 40.5% for high household income (AU$1078 or more per week) in Australia. 16.9% for family included parents and children in high household income
  • 4. Hybrid Sport Luxury SUV Low fuel consumption Lower emission High performance Lexus RX450h RX450h with 6.4 L/ 100km VS non-hybrid SUV RX350 with 11 L/ 100km (Lexus Australia, 2010)
  • 6. Decision Making Process Marketing Mix External Internal Lifestyle Household Attitude Motivation Reference Group Learning
  • 7. ProductDevelopment  Promotion Increase favourability Increase probability of purchasing RX450h Purchase RX450h (at low interest rate)/ in cash
  • 8. Lexus RX450h VS Lexus RX350
  • 9.
  • 10. Product – RX450h Attitude (Cognitive Component): 51% VS 26% (Boulder Country Business Report, 2003)
  • 11.
  • 12. Step 2 – Promotion (Key Elements in Commercials) Objective: increase favourability toward RX450h Implementation: Commercial advertisement Vicarious Learning Observe from demonstration Superior wannabe Classical Conditioning Soft music Motivation Manifest Environmentalconcern Attitude Cognitive Component Changing Belief Household Different Roles Decision maker/ users Reference group Identification Care for their children
  • 13. Promotion (Media Channels) Preference strategy Trying to reach TA through as many channels as possible TV: Nature TV programs: National Geographic, Discovery Magazine: Green Lifestyle magazine, ECOS magazine Outdoors: Billboards & postings at airport (56% foreign travel) Lifestyle Media Pattern Interests & Activities Classical conditioning Consistency with program Household Different Roles Decision maker Broadcast period: Evenings and weekends
  • 14. Step 3 – Promotion Objective: engage customer and persuade test drive Implementation: Family day event Operant Learning Engage test drive Motivation Manifest Approach -avoidance Attitude Behavioural component Discount promotion Household Different roles Influencer/ users
  • 15. Other Promotional Tools Personal Sales Existing customer Post-Purchase evaluation Reach potential customer Relationship Marketing
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  • 18.
  • 19. Luxury, high-class decoration and layout In-store atmosphere Extremely Luxury Extremely Economical
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  • 21. According to the research (McWilliams et al, 2006), LOHAS consumers are willing to pay premium for the hybrid car
  • 22. The only one hybrid SUV vehicle in Australia market (First mover advantage)
  • 23. Reference List: Australia Bureau Statistic, 2009, Household Income and Income Distribution in Australia, published by Australia Bureau Statistics in 2009. Boulder County Business, 2003, LOHAS consumer research to be unveiled, Boulder County Business Report, Jun 13-Jun 26 2003, published by ABI/INFORM Dateline, p12. Lexus Australia, 2010, A Distinctively Elegant World First, retrieved on 14th September 2010 from < http://www.lexus.com.au/model/rx450h/> MobiumGroup, 2007, Consumer Segments, retrieved on 30th September 2010, from <http://www.lohas.com.au/consumer-segments> McWilliams, A., Siegel, S. D. & Wright, M. P., 2006, Corporate Social Responsibility: Strategic Implications, Journal of Management Studies 43:1 January 2006. Natural Marketing Institute, 2010, LOHAS Consumers Around the World, LOHAS Journal, spring edn, pp. 11-46. Quester, P., Neal, C. & Pettigrew, S., 2007, Consumer Behaviour, Implication for Marketing Strategy, 5th edt, published by McGraw-Hil Irwin.
  • 24. THANK YOU QUESTION ?