Sophie travels to Italy with her fiancé Victor but feels lonely as he is more interested in food than her. She discovers old love letters in Verona and joins a group that responds to them. Her first letter is from Claire Smith about her love Lorenzo from 50 years ago. Claire and her grandson Charlie go to Italy to find Lorenzo. Sophie and Charlie fight but Claire reunites with Lorenzo. Later, Sophie breaks with Victor and goes to Italy hoping to be with Charlie, but he is with his cousin Patricia in a misunderstanding. In the end, Charlie explains this to Sophie from a balcony in a scene similar to Romeo and Juliet, and they decide to stay