Kamilah Griffin worked as a Customer Retention Specialist for SolarCity from late 2012 to early 2013. Her role was to prevent customers from cancelling their agreements with SolarCity by presenting creative sales pitches and offers. She had retentions rates of 38% in Q1 and 40% in Q2, which were among the highest. Through her efforts to retain customers, she restored over one million dollars in revenue for SolarCity. Her manager provides this recommendation letter praising Kamilah's focus, strategic approach, and drive as an asset to the company's retention efforts.