This document provides a lesson on business telephoning. It includes vocabulary related to making phone calls like "extension", "helpline", "incoming call", and "outgoing call". It also discusses telephone etiquette and proper use of tense when making business calls. Examples of phone conversations are provided demonstrating polite ways to take or leave messages. Links to additional resources on successful business calls and phone etiquette are listed at the end.

1. Lesson 2
Business telephoning
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2. English ‫فارسی‬
1. Alternative ‫جایگزین‬
2. Anonymous ‫ناشناس‬
3. Available ‫دسترس‬ ‫در‬
4. Beep ‫تلفن‬ ‫بوق‬ ‫صدای‬
5.To call back ‫تماس‬‫گرفتن‬(‫مخاطب‬ ‫با‬)
6. Extension ‫شماره‬‫مستقیم‬(‫اصلی‬+‫داخلی‬)
7. Helpline ‫تلفنی‬ ‫رسانی‬ ‫اطالع‬ ‫سرویس‬
8. Incoming call ‫ورودی‬ ‫تماس‬(‫تلفن‬)
9. Outgoing call ‫خروجی‬ ‫تماس‬
10.To ring up ‫تلفن‬‫کردن‬
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Tense (future) Use for Example
Will
Predictions
statements of fact
(At the time decision )
I will put you through 212.
‫داخلی‬ ‫به‬ ‫را‬ ‫شما‬212‫وصل‬
‫کنم‬ ‫می‬
Present
continuous
Arrangements
(Decided already)
Our guests are coming for
meeting tonight.
‫برای‬ ‫امشب‬ ‫ما‬ ‫مهمانان‬
‫آیند‬ ‫می‬ ‫جلسه‬

5. Outgoing call Incoming call
Could you ask Mr.Moossavi to call me back, please?
‫بگیرند؟‬ ‫تماس‬ ‫بنده‬ ‫با‬ ‫بفرمایید‬ ‫موسوی‬ ‫آقای‬ ‫به‬ ‫لطفا‬ ‫ممکنه‬
Who would you like to speak to?
‫کنید؟‬ ‫صحبت‬ ‫میخواهید‬ ‫کسی‬ ‫چه‬ ‫با‬
I’m very grateful for your assistance.
‫متشکرم‬ ‫بسیار‬ ‫حمایتتان‬ ‫و‬ ‫همکاری‬ ‫از‬.
Would you like to leave a message?
‫مایلید‬‫بگذارید؟‬ ‫پیغامی‬
I look forward to hearing from you soon.
‫امیدوارم‬‫بشنوم‬ ‫خبری‬ ‫شما‬ ‫از‬ ‫زودی‬ ‫به‬.
Can I take a message?
‫پیغامی‬ ‫توانم‬ ‫می‬‫برسانم؟‬
I’m much obliged to you.
‫سپاسگزار‬ ‫بسیار‬(‫مرهون‬)‫هستم‬ ‫شما‬.
Don’t mention it.
‫نداشت‬ ‫قابلی‬.
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6. ‫وبسایت‬‫تلفنی‬ ‫تماس‬ ‫زمینه‬ ‫در‬ ‫مفید‬ ‫های‬/‫کاری‬
https://blog.spokephone.com/
https://www.proenglish.ch/successful-business-calls/
https://www.mitel.com/articles/phone-etiquette-
business-calls
http://www.5minuteenglish.com/feb19.htm
https://www.businessnewsdaily.com/6444-call-center-
phone-etiquette.html
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7. 10
‫جدید‬ ‫لغت‬
3
‫ارتباط‬ ‫برقراری‬ ‫در‬ ‫مفید‬ ‫صوتی‬ ‫دیالوگ‬
8
‫تلفنی‬ ‫مهم‬ ‫اصطالح‬
5
‫آموزشی‬ ‫وبسایت‬
3
‫موضوع‬ ‫درباره‬ ‫خواندنی‬ ‫/متن‬PDF
***‫نمایید‬ ‫دانلود‬ ‫وبسایت‬ ‫روی‬ ‫از‬ ‫را‬ ‫تکمیلی‬ ‫های‬ ‫فایل‬/.
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