This document discusses managing knowledge workers. It defines knowledge workers as employees who apply valuable knowledge and skills to complex problems, relying on collective knowledge and social networks. Key characteristics of knowledge workers include possessing individual knowledge, applying knowledge to novel situations, and having output that is difficult to measure. The document notes that knowledge workers value pay, interesting work, influence, skills development, and good relationships. It states that managing knowledge workers involves dealing with fluid boundaries and organization, project-based work, and reliance on client relationships in volatile business environments.