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Executive Summary
Account-Based Marketing
Research	
  by	
  LeanData	
  
2	
  
Exec	
  summary	
  
What	
  is	
  account-­‐based	
  marke3ng	
  (ABM)?	
  
The	
  set	
  of	
  go-­‐to-­‐market	
  programs	
  aligned	
  with	
  named	
  accounts,	
  target	
  accounts,	
  strategic	
  accounts,	
  or	
  customers.	
  
	
  
Survey	
  Objec3ve	
  	
  
To	
  understand	
  momentum	
  for	
  account-­‐based	
  markeAng	
  and	
  target	
  account	
  selling	
  iniAaAves	
  for	
  B2B	
  industry.	
  
	
  
Key	
  findings	
  
•  ABM	
  is	
  becoming	
  very	
  popular	
  among	
  B2B	
  companies	
  and	
  becoming	
  a	
  top	
  focus.	
  
•  Nearly	
  9	
  out	
  10	
  B2B	
  companies	
  are	
  using	
  ABM	
  strategies.	
  
•  Top	
  benefit:	
  	
  Sales	
  and	
  markeAng	
  alignment.	
  
•  Top	
  challenge:	
  	
  Inconsistent	
  understanding/definiAon	
  of	
  ABM	
  across	
  departments.	
  
	
  
About	
  the	
  Survey	
  
LeanData	
  received	
  responses	
  from	
  over	
  200	
  B2B	
  companies;	
  markeAng	
  and	
  sales	
  roles;	
  companies	
  ranging	
  from	
  under	
  $10Million	
  to	
  greater	
  
than	
  $1Billion.	
  
	
  
About	
  LeanData,	
  Inc.	
  
We’re	
  passionate	
  about	
  simplifying	
  the	
  B2B	
  sales	
  process.	
  	
  Our	
  lead	
  management	
  soTware	
  is	
  specifically	
  built	
  for	
  account-­‐based	
  markeAng	
  
and	
  target	
  account	
  selling	
  strategies.	
  	
  LeanData	
  customers	
  like	
  LiveRamp,	
  Act-­‐On	
  SoTware,	
  and	
  DoubleDutch	
  see	
  twice	
  as	
  many	
  leads	
  
converAng	
  to	
  Sales	
  Qualified	
  Leads	
  (SQLs)	
  and	
  greater	
  sales	
  producAvity.	
  
3	
  
Account-­‐based	
  markeAng	
  and	
  sales	
  survey	
  
	
  	
  
	
  
Of	
  B2B	
  companies	
  are	
  
u3lizing	
  an	
  account-­‐
based	
  marke3ng	
  and	
  
sales	
  strategy	
  
	
  
	
  
	
  
	
  
	
  
53%	
  are	
  more	
  
focused	
  than	
  1	
  year	
  ago	
  
on	
  account-­‐based	
  
marke3ng	
  and	
  sales	
  
More	
  focus	
  Equal	
  focus	
  
Less	
  focus	
  
	
  	
  
	
  
Consider	
  account-­‐
based	
  marke3ng	
  a	
  top	
  
priority	
  for	
  B2B	
  
marke3ng	
  and	
  sales	
  	
  
Source:	
  	
  LeanData	
  Survey	
  October,	
  2014.	
  210	
  B2B	
  Sales	
  &	
  MarkeAng	
  professionals	
  
4	
  
Many	
  folks	
  have	
  been	
  uAlizing	
  account-­‐based	
  markeAng	
  and	
  sales	
  strategies.	
  	
  	
  57%	
  
of	
  B2B	
  companies	
  have	
  leveraging	
  ABM	
  for	
  at	
  least	
  a	
  year.	
  	
  
19%,	
  GeUng	
  
Started;	
  Less	
  than	
  
6	
  Months	
  
11%,	
  6	
  to	
  12	
  
Months	
  
13%,	
  1	
  to	
  2	
  Years	
  
44%,	
  More	
  than	
  2	
  
Years	
  
14%,	
  Not	
  Using	
  
Source:	
  	
  LeanData	
  Survey	
  October,	
  2014.	
  210	
  B2B	
  Sales	
  &	
  MarkeAng	
  professionals	
  
0%	
   5%	
   10%	
   15%	
   20%	
   25%	
  
Don't	
  see	
  much	
  benefit	
  for	
  our	
  company	
  
Lead	
  priori3za3on	
  
Upsell	
  into	
  customers	
  and	
  strategic	
  accounts	
  
Increase	
  lead	
  follow	
  up	
  and	
  conversion	
  rates	
  
Op3mizing	
  marke3ng	
  programs	
  for	
  targets	
  
Alignment	
  of	
  sales	
  and	
  marke3ng	
  	
  
7%	
  
14%	
  
19%	
  
21%	
  
23%	
  
5	
  
When	
  it	
  comes	
  to	
  top	
  benefits	
  for	
  account-­‐based	
  markeAng,	
  markeAng	
  and	
  sales	
  
professionals	
  see	
  the	
  biggest	
  impacts	
  in	
  alignment	
  (23%),	
  op3mizing	
  programs	
  
(21%),	
  and	
  increased	
  lead	
  follow	
  up	
  and	
  conversion	
  rates	
  (19%).	
  
Source:	
  	
  LeanData	
  Survey	
  October,	
  2014.	
  210	
  B2B	
  Sales	
  &	
  MarkeAng	
  professionals	
  
<1%	
  
6	
  
The	
  top	
  2	
  challenges	
  businesses	
  encounter	
  with	
  account-­‐based	
  markeAng	
  are	
  
inconsistent	
  understanding	
  of	
  ABM	
  (33%)	
  across	
  business	
  units	
  and	
  obtaining	
  the	
  
right	
  resources	
  (30%)	
  to	
  setup,	
  market,	
  and	
  maintain	
  ABM	
  programs.	
  
Source:	
  	
  LeanData	
  Survey	
  October,	
  2014.	
  210	
  B2B	
  Sales	
  &	
  MarkeAng	
  professionals	
  
0%	
   5%	
   10%	
   15%	
   20%	
   25%	
   30%	
   35%	
  
Building	
  target	
  list	
  
Measuring	
  and	
  tracking	
  success	
  
Right	
  resources	
  
Inconsistent	
  understanding	
  of	
  ABM	
  
13%	
  
24%	
  
30%	
  
33%	
  
7	
  
Experiences	
  with	
  ABM	
  (based	
  on	
  years	
  implemented)	
  
For	
  those	
  doing	
  ABM	
  for	
  least	
  2	
  years...	
  
•  76%	
  of	
  experiences	
  were	
  “generally	
  good”	
  or	
  going	
  “extremely	
  well”	
  
	
  
Doing	
  it	
  more	
  than	
  1	
  year…	
  
•  Almost	
  no	
  one	
  is	
  reporAng	
  that	
  it’s	
  the	
  wrong	
  strategy	
  	
  
	
  
Doing	
  it	
  less	
  than	
  1	
  year…	
  
•  Key	
  challenges:	
  	
  1)	
  	
  Inconsistent	
  understanding	
  of	
  what	
  ABM	
  means,	
  (parAcularly	
  for	
  
companies	
  under	
  $100Million)	
  	
  	
  2)	
  	
  Building	
  &	
  maintaining	
  the	
  target	
  account	
  list	
  
8	
  
Experiences	
  with	
  ABM	
  (by	
  company	
  size)	
  
If	
  annual	
  revenue	
  is	
  greater	
  than	
  $250M…	
  
•  Upsell	
  into	
  exisAng	
  accounts	
  is	
  the	
  most	
  important	
  benefit	
  
	
  
If	
  annual	
  revenue	
  is	
  greater	
  than	
  $100M..	
  
•  Highest	
  emphasis	
  is	
  on	
  opAmizing	
  their	
  markeAng	
  programs	
  for	
  their	
  targeted	
  accounts	
  
	
  
If	
  annual	
  revenue	
  is	
  less	
  than	
  $100M…	
  
•  Sales	
  and	
  markeAng	
  alignment	
  is	
  a	
  top	
  priority	
  
	
  
If	
  annual	
  revenue	
  is	
  less	
  than	
  $10M…	
  
•  26%	
  reported	
  to	
  be	
  “struggling”	
  with	
  ABM,	
  but	
  believe	
  it	
  is	
  the	
  right	
  approach	
  
9	
  
Survey	
  demographics	
  
Sales,	
  31%	
  
MarkeAng,	
  
60%	
  
Other	
  
Business	
  
Mgr,	
  9%	
  
BUSINESS	
  ROLE	
  
<	
  $10	
  Million,	
  
24%	
  
$10	
  Million	
  to	
  
$50	
  Million,	
  
38%	
  
$51	
  Million	
  to	
  
$100	
  Million,	
  
13%	
  
101	
  Million	
  to	
  
$250	
  Million,	
  
10%	
  
$251	
  Million	
  to	
  
$1	
  Billion,	
  7%	
  
>	
  $1	
  Billion,	
  8%	
  
ANNUAL	
  REVENUE	
  
Source:	
  	
  LeanData	
  Survey	
  October,	
  2014.	
  210	
  B2B	
  Sales	
  &	
  MarkeAng	
  professionals	
  

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Executive Summary - LeanData Account-Based Marketing and Sales Survey Results 2014

  • 2. 2   Exec  summary   What  is  account-­‐based  marke3ng  (ABM)?   The  set  of  go-­‐to-­‐market  programs  aligned  with  named  accounts,  target  accounts,  strategic  accounts,  or  customers.     Survey  Objec3ve     To  understand  momentum  for  account-­‐based  markeAng  and  target  account  selling  iniAaAves  for  B2B  industry.     Key  findings   •  ABM  is  becoming  very  popular  among  B2B  companies  and  becoming  a  top  focus.   •  Nearly  9  out  10  B2B  companies  are  using  ABM  strategies.   •  Top  benefit:    Sales  and  markeAng  alignment.   •  Top  challenge:    Inconsistent  understanding/definiAon  of  ABM  across  departments.     About  the  Survey   LeanData  received  responses  from  over  200  B2B  companies;  markeAng  and  sales  roles;  companies  ranging  from  under  $10Million  to  greater   than  $1Billion.     About  LeanData,  Inc.   We’re  passionate  about  simplifying  the  B2B  sales  process.    Our  lead  management  soTware  is  specifically  built  for  account-­‐based  markeAng   and  target  account  selling  strategies.    LeanData  customers  like  LiveRamp,  Act-­‐On  SoTware,  and  DoubleDutch  see  twice  as  many  leads   converAng  to  Sales  Qualified  Leads  (SQLs)  and  greater  sales  producAvity.  
  • 3. 3   Account-­‐based  markeAng  and  sales  survey         Of  B2B  companies  are   u3lizing  an  account-­‐ based  marke3ng  and   sales  strategy             53%  are  more   focused  than  1  year  ago   on  account-­‐based   marke3ng  and  sales   More  focus  Equal  focus   Less  focus         Consider  account-­‐ based  marke3ng  a  top   priority  for  B2B   marke3ng  and  sales     Source:    LeanData  Survey  October,  2014.  210  B2B  Sales  &  MarkeAng  professionals  
  • 4. 4   Many  folks  have  been  uAlizing  account-­‐based  markeAng  and  sales  strategies.      57%   of  B2B  companies  have  leveraging  ABM  for  at  least  a  year.     19%,  GeUng   Started;  Less  than   6  Months   11%,  6  to  12   Months   13%,  1  to  2  Years   44%,  More  than  2   Years   14%,  Not  Using   Source:    LeanData  Survey  October,  2014.  210  B2B  Sales  &  MarkeAng  professionals  
  • 5. 0%   5%   10%   15%   20%   25%   Don't  see  much  benefit  for  our  company   Lead  priori3za3on   Upsell  into  customers  and  strategic  accounts   Increase  lead  follow  up  and  conversion  rates   Op3mizing  marke3ng  programs  for  targets   Alignment  of  sales  and  marke3ng     7%   14%   19%   21%   23%   5   When  it  comes  to  top  benefits  for  account-­‐based  markeAng,  markeAng  and  sales   professionals  see  the  biggest  impacts  in  alignment  (23%),  op3mizing  programs   (21%),  and  increased  lead  follow  up  and  conversion  rates  (19%).   Source:    LeanData  Survey  October,  2014.  210  B2B  Sales  &  MarkeAng  professionals   <1%  
  • 6. 6   The  top  2  challenges  businesses  encounter  with  account-­‐based  markeAng  are   inconsistent  understanding  of  ABM  (33%)  across  business  units  and  obtaining  the   right  resources  (30%)  to  setup,  market,  and  maintain  ABM  programs.   Source:    LeanData  Survey  October,  2014.  210  B2B  Sales  &  MarkeAng  professionals   0%   5%   10%   15%   20%   25%   30%   35%   Building  target  list   Measuring  and  tracking  success   Right  resources   Inconsistent  understanding  of  ABM   13%   24%   30%   33%  
  • 7. 7   Experiences  with  ABM  (based  on  years  implemented)   For  those  doing  ABM  for  least  2  years...   •  76%  of  experiences  were  “generally  good”  or  going  “extremely  well”     Doing  it  more  than  1  year…   •  Almost  no  one  is  reporAng  that  it’s  the  wrong  strategy       Doing  it  less  than  1  year…   •  Key  challenges:    1)    Inconsistent  understanding  of  what  ABM  means,  (parAcularly  for   companies  under  $100Million)      2)    Building  &  maintaining  the  target  account  list  
  • 8. 8   Experiences  with  ABM  (by  company  size)   If  annual  revenue  is  greater  than  $250M…   •  Upsell  into  exisAng  accounts  is  the  most  important  benefit     If  annual  revenue  is  greater  than  $100M..   •  Highest  emphasis  is  on  opAmizing  their  markeAng  programs  for  their  targeted  accounts     If  annual  revenue  is  less  than  $100M…   •  Sales  and  markeAng  alignment  is  a  top  priority     If  annual  revenue  is  less  than  $10M…   •  26%  reported  to  be  “struggling”  with  ABM,  but  believe  it  is  the  right  approach  
  • 9. 9   Survey  demographics   Sales,  31%   MarkeAng,   60%   Other   Business   Mgr,  9%   BUSINESS  ROLE   <  $10  Million,   24%   $10  Million  to   $50  Million,   38%   $51  Million  to   $100  Million,   13%   101  Million  to   $250  Million,   10%   $251  Million  to   $1  Billion,  7%   >  $1  Billion,  8%   ANNUAL  REVENUE   Source:    LeanData  Survey  October,  2014.  210  B2B  Sales  &  MarkeAng  professionals