This executive program is designed to help executives and senior managers develop new service business models and improve their competence in leading a service company. The program provides an overview of strategic issues in service management, teaches how to develop service strategies and business models, addresses digitalization and customer relations, and helps leaders build a culture for service excellence. Attendees can network with other professionals, innovate their organization's approach to services, and acquire new knowledge on value creation and digital business. The program aims to accelerate, innovate and lead service businesses.
Go Green Project Manager, Jessica Ferrow explains the three stages of involvement that businesses can sign up to when they take part in the Go Green programme.
SharePoint For Monitoring and Evaluation (M&E) SolutionsAmos Wachanga
This was the presentation Amos Wachanga did for SharePoint Saturday 2015 in Nairobi at TechnoBrain HeadQuarters. The presentation covers a use case for SharePoint which is for Monitoring and Evaluation. The presentation begins by highlighting what is M&E (Monitoring and Evaluation) and highlights possible applications of M&E, then zeros in to M&E for Projects and Programmes on a high level. The presentation then looked into SharePoint features that can be used to create M&E solutions including SharePoint sites, lists & libraries, workflows, Performance Point and Business Connectivity Services among others. Finally, the presentation provided a case study of a Monitoring and Evaluation Solution developed at Techno Brain called MEsure.
Contact the presenter at amos.wambugu@technobraingroup.com for any further information.
Go Green Project Manager, Jessica Ferrow explains the three stages of involvement that businesses can sign up to when they take part in the Go Green programme.
SharePoint For Monitoring and Evaluation (M&E) SolutionsAmos Wachanga
This was the presentation Amos Wachanga did for SharePoint Saturday 2015 in Nairobi at TechnoBrain HeadQuarters. The presentation covers a use case for SharePoint which is for Monitoring and Evaluation. The presentation begins by highlighting what is M&E (Monitoring and Evaluation) and highlights possible applications of M&E, then zeros in to M&E for Projects and Programmes on a high level. The presentation then looked into SharePoint features that can be used to create M&E solutions including SharePoint sites, lists & libraries, workflows, Performance Point and Business Connectivity Services among others. Finally, the presentation provided a case study of a Monitoring and Evaluation Solution developed at Techno Brain called MEsure.
Contact the presenter at amos.wambugu@technobraingroup.com for any further information.
System and Method for Exchanging Assets in a Network - A first negotiation (142) is performed between a first agent (112) and a second agent (122). Responsive to the outcome of the first negotiation (142), a first asset is selectively purchased from the second agent (122). A second negotiation (148) is performed with a third agent (136), and, responsive to the outcome of the second negotiation (148), a second asset controlled by the first agent (112) is selectively sold to the third agent (136).
Transformation Toolkit: Themes to support successful transformationsBirgitte Yttri
The Transformation Toolkit is developed in the Norwegian Project CUSTOMER CARE 2015. It is a cooperation project with the following partners: Telenor ASA, DNB BANK ASA, Norway Post, SINTEF, Norwegian School of Economics (NHH), The Oslo School of Architecture and Design (AHO), Bekk Management Consulting, The Norwegian Centre for Design and Architecture (DOGA) and Copenhagen Business School.
The Project is financed by the Norwegian Research Council.
The ambition of Customer Care 2015 is how to deliver excellent service experience to customers in the future. The transformation to digital touchpoints has been hampered by the silo-organisation. Corporate culture, incentive- and KPI-systems are Barriers for delivering the experience that customers expect.
To oblige this ambition, we present the Transformation Toolkit - that will contribute to successful transformations in the future.
Service Operations Management ChallengesShaun West
To present service challenges and discuss how we overcame the barriers. The presentation was made at ServiceMax's CSO
Summit 2019, Chicago, USA, 22 October 2019.
This work is based on three studies with collaboration of four universities (Paolo Gaiardelli <paolo.gaiardelli@unibg.it>, Tim Baines <t.baines@aston.ac.uk> and Nicola Saccani <nicola.saccani@unibs.it>).
ITIL® 4 will be hitting shelves in February 2019, but how is it different from ITIL V3? We joined forces with AXELOS in this webinar to break down what's changing with ITIL 4, how this can benefit you and your organisation, and how you can book onto a course.
System and Method for Exchanging Assets in a Network - A first negotiation (142) is performed between a first agent (112) and a second agent (122). Responsive to the outcome of the first negotiation (142), a first asset is selectively purchased from the second agent (122). A second negotiation (148) is performed with a third agent (136), and, responsive to the outcome of the second negotiation (148), a second asset controlled by the first agent (112) is selectively sold to the third agent (136).
Transformation Toolkit: Themes to support successful transformationsBirgitte Yttri
The Transformation Toolkit is developed in the Norwegian Project CUSTOMER CARE 2015. It is a cooperation project with the following partners: Telenor ASA, DNB BANK ASA, Norway Post, SINTEF, Norwegian School of Economics (NHH), The Oslo School of Architecture and Design (AHO), Bekk Management Consulting, The Norwegian Centre for Design and Architecture (DOGA) and Copenhagen Business School.
The Project is financed by the Norwegian Research Council.
The ambition of Customer Care 2015 is how to deliver excellent service experience to customers in the future. The transformation to digital touchpoints has been hampered by the silo-organisation. Corporate culture, incentive- and KPI-systems are Barriers for delivering the experience that customers expect.
To oblige this ambition, we present the Transformation Toolkit - that will contribute to successful transformations in the future.
Service Operations Management ChallengesShaun West
To present service challenges and discuss how we overcame the barriers. The presentation was made at ServiceMax's CSO
Summit 2019, Chicago, USA, 22 October 2019.
This work is based on three studies with collaboration of four universities (Paolo Gaiardelli <paolo.gaiardelli@unibg.it>, Tim Baines <t.baines@aston.ac.uk> and Nicola Saccani <nicola.saccani@unibs.it>).
ITIL® 4 will be hitting shelves in February 2019, but how is it different from ITIL V3? We joined forces with AXELOS in this webinar to break down what's changing with ITIL 4, how this can benefit you and your organisation, and how you can book onto a course.
Agile software development that delivers tangible results with WemanityWemanityUK
You can't afford to wait, you need a software development partner that delivers tangible value.
At Wemanity, we deliver software that is aligned to your strategy, is focused on users, and achieves tangible results.
1. • Executives and senior managers
working on strategic issues in service
management and looking to develop
new services
• Learn to develop service business
models and new services
• Improve your competence in leading a
service company
• Acquire new knowledge related to
service value creation and digital
service business
• Network with other professionals
dealing with similar challenges
• Innovate the way your organization
thinks about selling services and learn
to develop innovative business models
to increase competitive advantage
• Develop leaders who deliver value by
developing new, or growing existing,
service solutions, and steering high
performance with motivated people
For Personal Benefits Organizational Benefits
Leadership and Strategy / Top Management / Start September 2015
www.aaltoee.com/leadingservicebusiness
ACCELERATE,
INNOVATE AND
LEAD YOUR SERVICE
BUSINESS”
Leading
Service
Business
Executive Program
Mechelininkatu 3 C
FI-00100 Helsinki
www.aaltoee.com
Tel. +358 10 837 3700
Fax. +358 10 837 3710
info@aaltoee.fi
Contact: Kirsi Gyldén
kirsi.gylden@aaltoee.fi
Tel. +358 10 837 3742
2. THE PROGRAM GAVE A GOOD OVERVIEW OF THE FUTURE
POSSIBILITIES OF SERVICE. IT ALSO PROVIDED AN
EXCELLENT NETWORKING OPPORTUNITY AND HELPED
DEAL WITH COMPLEXITY, WHICH IS THE MOST PRESSING
QUESTION IN SERVICE BUSINESS TODAY – WHERE TO
START EATING THE ELEPHANT.”
Paula Bello
D.A., Senior Design Specialist, KONE
ReferenceIn Brief
Executive Program
Mechelininkatu 3 C
FI-00100 Helsinki
www.aaltoee.com
Aalto University Executive Education reserves
the right to make changes to the program.
Program Fee
Dr. Pekka Mattila, Aalto University
School of Business
Dr. Mikko Laukkanen, Aalto University
School of Business
Dr. Tomas Falk, Aalto University School
of Business
Aalto University Executive Education
Mechelininkatu 3 C, 00100 Helsinki
The program runs from September 2015
to November 2015.
Apply at www.aaltoee.com by
September 3, 2015.
€ 7,300+ VAT
Place and TimeInstructors
Leadership and Strategy / Top Management / Start September 2015
www.aaltoee.com/leadingservicebusiness
Modules
Leading Service Business
September/October 2015
Service Strategies and Business
Models
• Delivering value through service
solutions
• Growing service solutions
• Services as a differentiator
in competitive markets
• Innovating service business models
October 2015
Digitalization and Customer
Relations in Service Business
• Developing digital service models
• Managing value networks
in digital services
• Co-creation with customers
• Managing service recoveries
November 2015
Leading People in a Service
Organization
• Developing an organization that
enables service excellence
and innovation
• Building a culture for service
excellence
• Leading change
Leading Service Business is designed
to give you and your organization new
perspectives and tools to accelerate and
lead your service business. The program
addresses the challenging aspects
of service business such as business
model innovation, value creation, and
leading people.
Up to three European credits (ECTS) can
be transferred from the Leading Service
Business program to the Aalto Executive
MBA or Aalto Part-time MBA program.
Read more at www.aaltoee.com/
leadingservicebusiness
Tel. +358 10 837 3700
Fax. +358 10 837 3710
info@aaltoee.fi
Contact: Kirsi Gyldén
kirsi.gylden@aaltoee.fi
Tel. +358 10 837 3742