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Leadership Lessons from Design Hell
The document outlines key historical events of World War II, focusing on the Battle of Dunkirk and the subsequent fall of Paris in 1940. It explores themes of leadership, ethics, and personal growth, emphasizing the importance of humility, understanding others, and effective communication within teams. It draws parallels between Dante's purgatory and modern-day behaviors such as pride, envy, wrath, sloth, greed, gluttony, and lust, highlighting how design leaders can address these issues in their professional environments.
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Leadership Lessons from Design Hell
- 2. “When you aregoing through Hell, keep going.”
- 3. 4 June 1940:Battle of Dunkirk
- 4. Operation Dynamo: TheGreat Evacuation
- 5. 338,226 Soldiers WereRescued
- 6.
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- 8. June 10, 1940:Three Historical Facts
- 9. June 14, 1940:Paris Falls
- 10. June 23, 1940:Hitler Visits Paris
- 11. 28 June 1940:Europe
- 12. “The Battle forFrance is Over.”
- 13. “Battle of Britainis About to Begin.”
- 14. “When you aregoing through Hell, keep going.”
- 15. How You CanChange the World?
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- 33. Research and TestingExpert
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- 35. Writer of Booksand Articles
- 36. Keynote Author onSlideShare
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- 40. Coached Boy’s Soccer(104-12)
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- 44. Ethics is notabout: “Do This” and “Don’t Do This”
- 45. Ethics answers this profoundquestion: “What makes me happy?”
- 50. “When you aregoing through Life, keep going.”
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- 55. Pride is believingyou are better than someone else. Pride (or hubris) is the most common flaw in Greek tragedies and myths. Dante and Virgil see prideful people must carry heavy rocks that force them to bow down and be more grounded.
- 56. How does adesign leader account for pride in themselves and their team?
- 57. Are You ReallyDoing These Things? Usability Testing User Research
- 58. “Humility is notthinking less of yourself, it is thinking of yourself less.”
- 59.
- 60. “Before you walka mile in my shoes, you have to take your own shoes off.”
- 61.
- 62. We talk about: “KnowThy User.” We should also say: “Honor Thy User.”
- 63.
- 64. Envy is ajealous feeling or a very resentful longing for someone else’s possessions or qualities. It is when you covet what they have. When Dante and Virgil meet envious people, their eyes have been sewn shut. They lose outer sight, but they gain insight.
- 65. How does adesign leader handle envious people, especially gossiping?
- 66. Know the Nuances GrapevineGossipDiscussions
- 67. Discussions are Positive Discussions Workplacediscussions are usually: • Friendly • Informational • Supportive There are no character assassinations or bullying in these conversations.
- 68. Heated Discussions arePositive, Too Discussions Heated discussions are fine, when you: • Use a respectful tone • Listen to other viewpoints • Focus on the problem, not the person A heated discussion probably means you are working on a wicked problem.
- 69. “In a heateddiscussion, ask yourself this question: Is it personal or personality?”
- 70. Grapevine = Rumors Grapevine Grapevinerumors usually run amok because of: • Poor communication • Changes in the workplace • Wild guesses by the staff Grapevine rumors can be very damaging and demoralizing. They can spread like wildfire, too.
- 72. Gossiping is aboutEnvy Gossipers want attention. They will: • Adopt a confidential tone • Impart details to undermine a person • Do character assassinations • Create a me-versus-them mentality You probably hear more information than you want. Gossiping
- 73. 1. Don’t takeit to heart. 2. Focus objectively. 3. Deal with it as a task. 4. Arm yourself with facts. 5. Review the context 6. Assess the sources. 7. Be a source of reassurance. 8. Confront the gossipers directly. When You Get Targeted
- 74. 1. Don’t participatein the gossip. 2. Ask gossiper about their motivation. 3. Focus on projects, not people. 4. Talk about competitors, not co-workers. 5. Tell gossiper you are prepared to follow-up with the targeted person. 6. Talk about the positive aspects of the person. When Others Get Targeted
- 75. “The best revengeis massive success.”
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- 77. Wrath is avindictive anger, where you seek to destroy a person. Wrath lasts longer than whatever provoked it. In Dante’s Purgatory, smoke fills the eyes of wrathful souls. They find it hard to see and breath.
- 78. How does adesign leader manage their own anger? And the wrath of others?
- 79. “I’m going todestroy Android because it is a stolen product. I’m willing to go to thermonuclear war on this.” --Steve Jobs, 2010
- 80.
- 81. “You cannot expect rationalthinking from an irrational person.”
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- 84. Use Humor Tella FriendFocus on Solutions
- 85. “Some people comeinto your life as blessings. Other people come into your life as lessons.” -- Mother Teresa
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- 87. Sloth is simplybeing lazy: mentally and spiritually. On Mount Purgatory, Dante and Virgil encounter: • Lazy people that constantly move. • Other lazy people jog and climb. • The laziest run at top speed forever.
- 88. How does adesign leader stay motivated? How do they keep their people engaged?
- 89. Manifestations of Laziness ApathyEntitlement
- 90. Manifestations of Laziness GivingUp Finger Pointing
- 91. Live in theMoment
- 92. Develop a MissionDriven Mindset
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- 96. Keystone Habits forDesigners Usability TestingUser Research
- 97. Hard Work =Integrity
- 98. “Work is notpunishment. It’s a reward that gives you strength and pleasure.”
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- 100. Greed is aninsane desire to acquire (or possess) more than you need. It can lead to bribery, hoarding, and stealing. Dante and Virgil see greedy people lie naked on the ground because they were concentrated on Earthly possessions.
- 101. How does adesign leader handle greedy or possessive people?
- 102. • I designeverything $100 • I design, you watch $200 • I design, you advise $300 • I design, you help $500 • You design, I help $750 • You design, I advise $1,500 • You design, I watch $2,500 • You design everything $5,000 Design Joke on Facebook
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- 104. Give Time, Talent,and Treasure
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- 107. “No one haveever become poor from giving.” -- Maya Angelou
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- 109. Gluttony is anover-consumption of anything to the point of waste. Gluttons consume too much, too fast, too soon, too wildly, and too expensively. On Mount Purgatory, it rains garbage and the gluttons eat what they can find. Only one of them notices Dante and Virgil.
- 110. Millions Line Upfor the Latest iPhone
- 111. 140 Million TrashedYearly
- 112.
- 113. 5 Phones PerSecond
- 114. Enough to Powerfor Two Years 2016 2017
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- 119. Are Your DesignsAccessible?
- 120. “Nothing is a wasteof time, if you use the experience wisely.” -- Auguste Rodin
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- 122. Lust is anintense desire for fame, sex, money, or power. It is an unnatural craving we use to justify bad choices. In Dante’s Purgatory, lustful souls twist and swirl in a tornado to symbolize their own lack of self-control.
- 123. How does adesign leader handle temptations and distractions?
- 124. People Lust forFame
- 125. We Reject SpeakersYearly
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- 129. “The currency isin the conversations.”
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- 134. Code of ConductPolicy
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- 136. Blacklisted a FewFolks
- 137. Kicked Out aFew Folks
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- 139. Speaker Studio toCritique
- 140. Slides to HelpYou Prepare
- 141.
- 142. “When you aregoing to lead, keep leading.”
- 145. How to Leadat Work
- 147. “You don’t haveto be a manager to be a leader.” Rule #1
- 148.
- 149. “Seek first tounderstand, then to be understood.” Rule #3
- 150. “Follow the ABCs: AlwaysBe Communicating.” Rule #4
- 151.
- 152. “Don’t mistake silence foracceptance.” Rule #6
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- 155. “Leaders build otherleaders.” Rule #9
- 156. “When you aregoing through Hell, keep going.” Rule #10