Leadership at every level
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Leadership is easy when you're a manager, or an expert in a field, or a conference speaker! In a Kanban organisation, though, we "encourage acts of leadership at every level". In this talk, we look at what it means to be a leader in the uncertain, changing and high-learning environment of software development. We learn about the importance of safety in encouraging others to lead and follow, and how to get that safety using both technical and human practices; the necessity of a clear, compelling vision and provision of information on how we're achieving it; and the need to be able to ask awkward and difficult questions... especially the ones without easy answers.
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Leadership at every level
- 2. @lunivore
- 3. Forbes: Top 10 qualities that make a great leader Honesty Delegate Communication Confidence Commitment Positive Attitude Creativity Intuition Inspire Approach @lunivore http://www.forbes.com/sites/tanyaprive/2012/12/19/ top-10-qualitiesthat-make-a-great-leader/
- 4. @lunivore
- 5. @lunivore
- 6. @lunivore
- 7. @lunivore
- 8. Stephen Bungay, “The Art of Action” @lunivore Intent Outcomes PlansActions Effects Gap Knowledge Gap Alignment Gap More Controls More Instructions More Information
- 9. @lunivore „Kein Operationsplan reicht mit einiger Sicherheit über das erste Zusammentreffen mit der feindlichen Hauptmacht hinaus.“
- 10. @lunivore
- 11. “Scrum employs an iterative, incremental approach to optimize predictability and control risk.” - The Scrum Guide™ @lunivore
- 12. “The ability of each Agile Release Train to routinely and predictably deliver value is a hallmark of a successful SAFe implementation.” - Introduction to SAFe® @lunivore
- 13. Information Arrival @lunivore t Information Point at which most decisions are made
- 14. “…a fundamental assumption… …a certain level of predictability and order exists in the world.“ - Dave Snowden, “A Leader’s Framework for Decision Making”, Harvard Business Review
- 17. Estimating Complexity 5. Nobody has ever done it before 4. Someone outside the org has done it before 3. Someone in the org has done it before 2. Someone in the team has done it before 1. We all know how to do it.
- 23. @lunivore PeterH.Wrege,CC-SA3.0 African Bush Elephant African Forest Elephant Bigger 4 toenails on front, 3 on hind Smaller, darker 5 toenails on front, 4 on hind
- 25. Deliberate Discovery Assume ignorance Assume second order ignorance Optimize for discovery
- 26. Real Options Options have value Options expire Never commit early unless you know why
- 29. Where are your commitments and investments? @lunivore Yearly budgeting cycle Up-front analysis work Work done but not in use High cost of making ready for use Regulatory requirements Quarterly / rolling budget Regulatory feedback Lightweight planning Small, frequent changes Great engineering, continuous deployment, culture of change
- 30. @lunivore
- 31. Coherence A realistic reason for thinking the probe might have a positive impact Can you give me an example? @lunivore
- 32. In high uncertainty… …scenarios provide coherence, not tests @lunivore
- 33. Multiple success scenarios Ensures you’re not hung up on one outcome Makes it more likely that you’ll consider failure @lunivore
- 34. Coherence Given Kate doesn’t know much about the PO role When she reads my guide Then she should understand it better. @lunivore
- 36. Failure Scenarios Given Kate doesn’t know much about the PO role When she reads my guide Then she might feel helplessly lost. @lunivore
- 37. A Safe-To-Fail Probe has… A way of knowing it’s succeeding A way of knowing it’s failing A way of dampening it A way of amplifying it Coherence A way of avoiding failure completely @lunivore
- 38. Changing the Context Given Kate doesn’t know much about the PO role And she knows everything is new and we’re trying things out When she reads my guide Then she should let us know that didn’t work for her. @lunivore
- 39. Fail-Safe Then it should also work in production @lunivore
- 40. Safe-To-Fail Then we should be able to roll it back @lunivore
- 41. @lunivore Palchinsky Principles Seek out new ideas and try new things When trying something new do it on a scale where failure will be survivable Seek out feedback and learn from your mistakes
- 42. Psychological Safety ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,’’ - Project Aristotle
- 43. @lunivore Predictable outcome; made of the sum of the parts Unpredictable; the “product of the interactions”* of the agents * Russell Ackoff
- 45. Porpoise feedback Anchor the things you value.
- 46. Sandwich Model Anchor the things you value. Provide feedback to increase effectiveness. End with a bright future. (People write their own code!)
- 47. Atkins (no bread!) The value is already anchored. The bright future is already understood. Provide feedback to increase effectiveness.
- 48. Dreyfus Modelling Novice Experienced Beginner Competent Knowledgeable Practitioner Expert @lunivore Practitioner
- 49. Dreyfus Modelling 1. Novice 2. Beginner 3. Practitioner 4. Knowledgeable 5. Expert @lunivore “You do you” Seek Independence Seek Desire Impostor Syndrome! Oh, yeah!
- 50. The “Grow” Framework Goal Reality Options Way Forward @lunivore
- 51. A really great leadership trait! @lunivore “I am feeling stressed… that’s interesting.”
- 52. The Safety Check (numbers) 1. I am going to nod and stay quiet. 2. I might talk about some things I want to fix. 3. I will share my opinions, but I’ll stay away from some controversial stuff. 4. I will talk frankly but sensitively.
- 53. The Safety Check (ESVW) Explorer Shopper Vacationer Prisoner @lunivore
- 54. “Sensemaker” by Cognitive Edge @lunivore Leadership at every level “Mastery is understanding how to work with the grain.” - Katherine Kirk