@lunivore
Liz Keogh
@lunivore
http://lizkeogh.com
@lunivore
Forbes: Top 10 qualities
that make a great leader
Honesty
Delegate
Communication
Confidence
Commitment
Positive
Attitude
Creativity
Intuition
Inspire
Approach
@lunivore
http://www.forbes.com/sites/tanyaprive/2012/12/19/
top-10-qualitiesthat-make-a-great-leader/
@lunivore
@lunivore
@lunivore
@lunivore
Stephen Bungay, “The Art of Action”
@lunivore
Intent
Outcomes
PlansActions
Effects Gap Knowledge Gap
Alignment Gap
More Controls
More Instructions
More Information
@lunivore
„Kein Operationsplan
reicht mit einiger
Sicherheit über das erste
Zusammentreffen mit der
feindlichen Hauptmacht
hinaus.“
@lunivore
“Scrum employs
an iterative, incremental approach to
optimize predictability
and control risk.”
- The Scrum Guide™
@lunivore
“The ability of each
Agile Release Train to
routinely and predictably
deliver value
is a hallmark of a successful
SAFe implementation.”
- Introduction to SAFe®
@lunivore
Information Arrival
@lunivore
t
Information
Point at which
most decisions
are made
“…a fundamental assumption…
…a certain level of
predictability and order
exists in the world.“
- Dave Snowden,
“A Leader’s Framework
for Decision Making”,
Harvard Business Review
@lunivore
MaterialinthisslideisCopyright©2017CognitiveEdgePteLtd..
Usedwithkindpermission.
CommoditiesDifferentiators
Build on
Spoilers
The Innovation Cycle
@lunivore
Complicated
Obvious
Chaotic
Complex analyse
categorise
probe
act
MaterialinthisslideisCopyright©2017CognitiveEdgePteLtd..
Usedwithkindpermission.
Cynefin
Estimating Complexity
5. Nobody has ever done it before
4. Someone outside the org has done it before
3. Someone in the org has done it before
2. Someone in the team has done it before
1. We all know how to do it.
@lunivore
5 4 3
2
1
Cynefin
Epiphany
and
Apophany
@lunivore
@lunivore
DiegoDelso,delso.photo,LicenseCC-BY-SA4.0
MuhammadMahdiKarim,GDFL1.2
YathinSKrishnappa,CC-SA3.0
@lunivore
PeterH.Wrege,CC-SA3.0
African Bush Elephant African Forest Elephant
Bigger
4 toenails on front,
3 on hind
Smaller, darker
5 toenails on front,
4 on hind
Early19thCentury,BrooklynMuseum
Deliberate Discovery
Assume ignorance
Assume second order ignorance
Optimize for discovery
Real Options
Options have value
Options expire
Never commit early
unless you know why
Where are your
commitments and investments?
@lunivore
Yearly
budgeting
cycle
Up-front
analysis
work
Work done
but not in
use
High cost
of making
ready for use
Regulatory
requirements
Quarterly
/ rolling
budget
Regulatory
feedback
Lightweight
planning
Small,
frequent
changes
Great
engineering,
continuous
deployment,
culture of
change
@lunivore
Coherence
A realistic reason
for thinking the probe
might have a
positive impact
Can you give me an example?
@lunivore
In high uncertainty…
…scenarios provide
coherence,
not
tests
@lunivore
Multiple success scenarios
Ensures you’re not hung up on
one outcome
Makes it more likely
that you’ll consider
failure
@lunivore
Coherence
Given Kate doesn’t know much
about the PO role
When she reads my guide
Then she should understand it better.
@lunivore
@lunivore
“That won’t
work
because…”
Failure Scenarios
Given Kate doesn’t know much
about the PO role
When she reads my guide
Then she might feel helplessly lost.
@lunivore
A Safe-To-Fail Probe has…
A way of knowing it’s succeeding
A way of knowing it’s failing
A way of dampening it
A way of amplifying it
Coherence
A way of avoiding failure completely
@lunivore
Changing the Context
Given Kate doesn’t know much
about the PO role
And she knows everything is new and
we’re trying things out
When she reads my guide
Then she should let us know
that didn’t work for her.
@lunivore
Fail-Safe
Then it should also work in production
@lunivore
Safe-To-Fail
Then we should be able
to roll it back
@lunivore
@lunivore
Palchinsky Principles
Seek out new ideas
and try new things
When trying something new
do it on a scale
where failure will be survivable
Seek out feedback
and learn from your mistakes
Psychological Safety
‘‘a sense of confidence
that the team will not
embarrass, reject or punish someone
for speaking up,’’
- Project Aristotle
@lunivore
Predictable outcome;
made of the
sum of the
parts
Unpredictable;
the “product of the
interactions”*
of the agents
* Russell Ackoff
@lunivore
Write a
failing
test
Make it
pass
Refactor
New
behaviour
Porpoise feedback
Anchor the things you value.
Sandwich Model
Anchor the things you value.
Provide feedback to increase effectiveness.
End with a bright future.
(People write their own code!)
Atkins (no bread!)
The value is already anchored.
The bright future is already understood.
Provide feedback to increase effectiveness.
Dreyfus Modelling
Novice
Experienced Beginner
Competent
Knowledgeable Practitioner
Expert
@lunivore
Practitioner
Dreyfus Modelling
1. Novice
2. Beginner
3. Practitioner
4. Knowledgeable
5. Expert
@lunivore
“You do you”
Seek Independence
Seek Desire
Impostor
Syndrome!
Oh, yeah!
The “Grow” Framework
Goal
Reality
Options
Way Forward
@lunivore
A really great leadership trait!
@lunivore
“I am feeling
stressed…
that’s
interesting.”
The Safety Check (numbers)
1. I am going to nod and stay quiet.
2. I might talk about some things I want to fix.
3. I will share my opinions, but I’ll stay away from
some controversial stuff.
4. I will talk frankly but sensitively.
The Safety Check (ESVW)
Explorer
Shopper
Vacationer
Prisoner
@lunivore
“Sensemaker” by Cognitive Edge
@lunivore
Leadership
at every
level
“Mastery is understanding
how to work
with the grain.”
- Katherine Kirk
@lunivore
Liz Keogh
liz@lunivore.com
@lunivore
http://lizkeogh.com

Leadership at every level