Learn how to combat Silos created through increased current content workflow, mergers & acquisitions, and interdepartmental politics.

1. © 2014 – Quadralay Corporation
One
Click Publishing
Project Management
to break silos
Mission Impossible: How to bridge
content silos through search

2. © 2014 – Quadralay Corporation
Who is this guy talking ?
Christopher Ward
V.P. of Sales and Marketing for
WebWorks
WebWorks incorporated in 1992
Joined company in 2009
Champion of the Knowledge Broker
Documentation is not a business expense it is a
revenue generating tool

3. © 2014 – Quadralay Corporation
How do silos get created?
Upgrading current content workflow
Mergers and acquisitions
Interdepartmental politics

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What happens to the audience?
 Audience has to become an expert on your documentation
– Sure, I love to learn a complicated system, take more of my money.
 Silos can lead to a dead end
– Hey wait, I’m not done yet
 Customers can not find information, and are not aware of
additional resources
 No continuity to the content between silos
– How do you know what the other guys are doing?

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Case Study for Silo Search Solution
 Huge number of API documentation sets that they
have to maintain.
 APIs are updated on a nightly bases
 Needed to Intergrade APIs in to documentation
under one search interface (Here is the bridge)
 Silos create a breakdown of content flow and double
your management and support efforts
 Open up the possibility of packaging everything in a
single location.

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How Does Search Work
Builds a data base
Search Algorithm comes data base to find results
Post results and tries to rank them in order of
importance

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Benefits of a Silo Search Solution
 Audience has access to all information in a
central area so they do not get confused
 Easy integration for the Content Creator
 Opens up the possibility of brining all resources
in to one folder
 Synchronizes results that have different
publishing cycles.

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API Documentation Silo

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Result after Silo Search Solution

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PDF Silo

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Result after Silo Search Solution

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HTML Silo

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Result after Silo Search Solution

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Ways You Can Incorporate a Silo Search
Solution
 Google Custom Search
– Not a lot of control
 Some Open Source Technologies like
– Elastic search
– Solar search
 WebWorks Spotlight Search

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The Verdict
 The best answer is to not have silos at all
 If you can’t break, bridge
 Don’t spend to much time on the past
 Silos are tough on you, but they are murder on
the customer. Fix it.