Avinash has over 14 years of experience in human resources, administration, training and development across the hotel and travel industries. He is currently an Assistant Manager at Oryx Rotana & Qatar Airways SSP in Doha, Qatar, where he performs duties such as performance reviews, training, recruitment, and ensuring policy compliance. Previously, he held management roles at JSM Corporation, P&O Cruises UK, and Grand Hyatt Mumbai.
Currently, I am working with the Evolve Back Resorts Coorg & Kabini, Karnataka India.
I am the Learning & Development / Training Sr. Executive.
I am looking forward for better opportunities to build and enhance my career path.
I am looking forward to join an esteemed organisation in the Training department.
Worked for Westin Hotels and Resorts Caribbean, Starwood Hotels and Resorts, Sheraton, Royal Caribbean International, Crowne Plaza Hotels Caribbean, Emmbassy Suites Covention Centre, Hilton Hotels, The Cove of Eleuthera Luxury resort, Melia Hotels international
Currently, I am working with the Evolve Back Resorts Coorg & Kabini, Karnataka India.
I am the Learning & Development / Training Sr. Executive.
I am looking forward for better opportunities to build and enhance my career path.
I am looking forward to join an esteemed organisation in the Training department.
Worked for Westin Hotels and Resorts Caribbean, Starwood Hotels and Resorts, Sheraton, Royal Caribbean International, Crowne Plaza Hotels Caribbean, Emmbassy Suites Covention Centre, Hilton Hotels, The Cove of Eleuthera Luxury resort, Melia Hotels international
A competent professional with Over 12 years of qualitative experience in Food & Beverage Service , Food & Beverage Operations, Client Servicing, Team Management in the Hospitality Industry.
WORKING With Js Hospitality pvt. Ltd.(Pind Balluchi Restaurants) as an Area General Manager
Worked with Great Indian Nautanki Company Pvt. Ltd, Kingdom Of Dreams, Showshaa- Night Club as a General Manager From April 2016 till date
Previous working with JRB food Pvt ltd. Looking after SWAGATH Restaurant GK-2 , New Delhi from April 2014 till March 2016
Worked with G vision Hospitality Pvt Ltd .Looking after Le’ SHAMROCK –the Irish Bar as a General Manager. I is my first venture as a General Manager.
Worked with Cibo an Italian fine dining Restaurant as an Operation Manager (Gateway Hospitality pvt ltd).
Experience in creating Italian, Pan Asian and Continental Fine-Dining restaurant.
Expertise in managing the entire restaurant operations.
Result oriented planning.
Exhaustive in assignments staffing & recruitment process, setting up of standard operating procedures, food trials, developing of new concepts, training & implementation.
Specialized in handling carte, buffets, and banquets & bar operations.
Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements.
Consistent track record of service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.
knowledge of budgeting, procurement, inventory maintenance, menus & prices, understanding of hygiene & health, safety regulations, developments in food nutrition & methods.
With good communication, inter-personal & troubleshooting skills with the ability to work in multi-cultural environment.
Worked with 5* establishments including: The Park (Kolkata), Taj Mahal (New Delhi), Uppal’s Orchid (New Delhi).Also worked with 5* Restaurant chain like: Lodi – the garden restaurant (Delhi), Yum Yum Tree (Bahrain), Swagat Restaurent (Delhi)
Exemplify leadership qualities and professionalism, backed by consistent, verifiable record of achievement.
Build a successful team with our expert advice on how to manage restaurant staff. Find the best practices for hiring, training, and motivating your employees on our blog.
1. AVINASH SAVIO D’SOUZA
Performance-driven professional
Al Thumama, Doha Qatar
+974 33918847/+974 66762330
fnb2707@gmail.com
Avinash2041
Visa Status: Work visa with NOC
OBJECTIVE_______________________________________________________________
Performance-driven professional with a passion for developing strong Employee relations by implementing HR
and Administration policies and procedures that impact corporate profitability, employee satisfaction and
productivity.
SUMMARY________________________________________________________________
Over 14 years of experience of talent acquisition, administration and training & development. Diverse
experience in various departments within the hotel and travel industries, holding management positions with
Grand Hyatt Mumbai, P&O Cruises UK, JSM Corporation, and Oryx Rotana.
Handled recruitment and training for Hard rock and Asilo for JSM corporation as Assistant General Manager
Middle east experience of over one year working with Qatar airways SSP and Oryx Rotana
International experience of working on P&O Cruises
Proficient in Food & Beverage, bar & restaurant, banqueting management
Strong management and marketing skills in Training, Administration and Sales
Conversant with CAS and FBAS financial programs, Micros, Net chef, CrunchTime and Lotus Notes
software
Worked with Celebrity Chefs like Gary Rhodes, Marco Pierre White, Atul Kocher
SKILL SET________________________________________________________________
Recruitment and administration Training and manpower development
Food & Beverage services Resources Management
Performance and reward Management Employee engagement
LANGUAGE ______________________________________________________________
English
Hindi
Marathi
Konkani
2. EDUCATION_______________________________________________________________
Ongoing Post Graduate Diploma in Human Resource Management (PGDHRM) from Welinkars
Institute, Mumbai (2016)
Diploma in Hotel Management and Catering Technology - Maharashtra State Board of Technical
Education, Mumbai, India (2004)
CERTIFICATIONS__________________________________________________________
Special Assistance Team Training – Disaster Management (2016)
Managing Performance – Appraisal Management (2016)
Train the trainer- On the Job training (2016)
WSET Level 2 wine sommeliers course – UK certified (2016)
Integrated Pest Management - Nutra Stat (UK) Ltd. (2013)
PSCRB & STCW-95 courses from Naval Maritime Academy (2013)
Elev 8 module 1 & 2 enabling leadership at P&O Cruises (2010)
Training on Italian wines familiarization from Antinori Wines (2006)
Basic Food Hygiene Certificate - The Chartered Institute of Environmental Health, UK (2006)
MAJOR ACHIEVEMENTS____________________________________________________
Awarded several Appreciation letters by General Manager for outstanding reviews on social media
sites like Trip advisor, Zomato.
Developed Training Modules for F&B department for Service Delivery and Recovery.
Best Performer of the Month, for handling the largest number of weddings, and receiving the highest
passenger comments
Received Silver Cruise Pin award, onboard P&O Cruise ship 'Oceana', for exemplary handling of
weddings-at-sea packages
Opened the 'Seventeen' (a fine dining Gueirdon restaurant onboard Azura), and received positive
passenger feedback with high CSQ scores
Inaugurated the 'Ocean Grill' and 'Trattoria' (select dining restaurants) onboard Adonia
Constantly motivated and developed the Room Service team, that achieved the highest CSQ score of
90% in 2013
WORK EXPERIENCE_______________________________________________________
Oryx Rotana & Qatar Airways SSP, HIA, Qatar
Assistant Manager (January 2015 – Till Date)
Annual Performance and Mid-Year review of Staff on job duties and responsibilities, performance goals
and expectations, appraising their performance and future development opportunities.
Develop Training Modules for F&B department for Service Delivery and Recovery.
Managing Training calendar and ensuring maximum participation from staff.
Strategic workforce planning in line with long-range view of the organization's business objectives,
expansion plans and existing talent needs.
Interviewing for F&B resources by assessing applicants’ relevant knowledge, skills, soft skills,
experience and aptitudes.
Producing monthly analysis, explanations and reports for business unit positions, exposure, and P&L in
a timely and accurate manner.
Sentimental Analysis for areas of improvement based on Customer feedback on social media.
3. Updating standard of procedures and implementing new Policies as per Company requirements.
Maintain schedules for rotating staff and monitor overtime accumulation and attendance. Attendance
Management using OYSIS software.
Effectively manage end-to-end process of employee leaves based on policy applicability, eligibility and
business trends.
Administering Monthly staff activities for Motivation and Team Building.
JSM Corporation, Mumbai
Assistant General Manager (November 2014 – January 2015)
Lead Team by attracting, recruiting, training and appraising talented personnel.
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established
operating procedures.
Adheres to all franchise and company procedures and regulations as well as standard operating
procedures.
Ensuring that the operational budget is in line and costs are strictly controlled to maximize profitability,
through integrated cost management plans, and focusing on minimal inventories, timely procurement
and delivery on demand where possible.
Set and control with the General Manager, Vice President Finance and Human Resources Manager
applicable reward or incentive schemes.
P&O Cruises, Southampton, UK
Assistant F&B Manager (August 2013 – October 2014)
Finance Officer (June 2012 - August 2013)
Restaurant Manager (November 2006 – June 2012)
Develop and implement strategies and initiatives aligned with the overall business strategy
Support current and future business needs through the development, engagement, motivation and
preservation of human capital
Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
Bridge management and employee relations by addressing demands, grievances or other issues
Implement and maintain F&B sales/marketing programs
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage
operations
Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and
quality
Grand Hyatt, Mumbai
Food & Beverage Associate (May 2004 – November 2006)
Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
PASSPORT DETAILS
Passport Number: L4788976
Issue Date: 10/10/2013
Expiry Date: 9/10/2023
REFERENCES: Available upon request