Shella Mae A. Laqui seeks a position that allows her to work in a competitive environment and improve her skills. She has a bachelor's degree in electronics engineering from Technological University of the Philippines and is a licensed electronics engineer and technician. Her professional experience includes roles as a site team lead and data center analyst at Globe Telecom and as a project engineer for Smart Communications, where she handled customer complaints and performed network monitoring and troubleshooting. She is proficient in various networking and troubleshooting tools.

1. SHELLA MAE A. LAQUI, ECE,
ECT, CCNA
Blk. 208 Lot 10 Vizcarra St.
New Lower Bicutan, Taguig City
Contact No. 09176236512
E-Mail : shellalaqui018@gmail.com
OBJECTIVES
To seek position in a company that allows me to be in any competitive environment and also
boosts up my capacities, knowledge and energy to their positive full and a drive for self-
improvement with sincerity, dedication and smart work.
EDUCATIONAL BACKGROUND
Technological Universityof the Philippines – Taguig
2009-2013
Bachelor of Science in Electronics Engineering
IECEP – MSC Quiz Bowl Participant, 2012
1st Runner-up 2011 Academic Quiz – Mathematics TUP-Taguig
2nd Placer 2012 IECEP – TUPTSC Quiz Bowl
Taguig Science High School
2005-2009
Secondary Level
C. P. Tinga Elementary School
1999-2005
Elementary Level, Salutatorian
PROFESSIONAL EXPERIENCE
May 30, 2016 – Present
Globe Telecommunication Inc.
Site TeamLead (Information Service Group – Data Center Operations)
Job Description
 STL performing the current duties as before, but also closer alignment the heads and
supervisors who will share instructions with the STL, for them to cascade to the team.

2.  To ensure that business as usual (BAU) activities are being completed diligently (such of
the Datacenter Checklist, shift handover, Viber reports, etc.) and to bring deficiencies in
these areas to the team's attention for rectification. The one to investigate when there is
an escalation concerning the site and afterwards to update us with their findings or give
us an incident report.
 The STL will have authority to guide or direct the staff (during their term as STL) and will
be expected to take responsibility for ensuring that operations are completed correctly
across all shifts (as far as reasonable).
January 5, 2015 – May 29, 2016
Globe Telecommunication Inc.
Data Center Analyst (Information Service Group – Data Center Operations)
Job Description
 Executes production processes and procedures from the Mission Critical Operations
(MCO) Head and Operations Continuity Assurance (OCA) using the official taskslists,
runguides, checklists and workplans from Operations Continuity and Assurance
(OCA); Escalates to the Operations Team Leaders exceptions in execution and
systems response and misalignment of the taskslists and runguides to the normal
course of operation; Coordintaes/Follows-up exception resolution until closure; and
Logs incident reports using the Remedy as soon as the exception is encountered.
Responsible for maintaining Globe Servers inside the Data Center. Conduct Full
System and Full DB Backup Daily, Weekly and Monthly of different servers using
putty sessions and remote desktop connections. Assist delivery of parts needed for
installation of servers and also assist pullout of defective parts being replaced in the
servers.
June 1, 2015 – Present
Technological Universityof the Philippines-Taguig
Part-Time Instructor 1
Job Description
 Teach courses in a specific subject area; Work with students to improve their
knowledge; Develop an instructional plan for the course and ensure that it meets
college and department standards; Work with colleagues to develop or modify the
curriculum for a degree involving a series of courses; Assess students’ progress by
grading papers, tests, and other work.
October 22, 2013 – December 31, 2014
Smart Communications Phils Inc. (Pointman Placement Specialist Inc.)
Project Engineer / Staff (Service Operations Center)

3. Job Description
 Responsible for assuring the proper handling and investigation of all SUN and
SMART customer complaints/feedback relating to Calls, SMS and Mobile Data
(WCDMA/GPRS). These reported problems in all phases of support should be
properly coordinated, monitored, logged, tracked and resolved according to
established service level standards through various operations and direction of
activities, reviews and evaluation of work achieved.
Familiarized Used Tools
-Handling of Incident Reports / Service Requests of 2G/3G concerns of Sun Cellular using BMC
Remedy Tool and CSP tool for Smart Communications.
-Accessing and modifying subscriber information through HLR9820 SMU Client and Putty.
-Accessing of subscriber’s account, logs, subscriptions, and service orders in ICMS.
-Accessing Web-Based CTSS Troubleshooting Tools for complaint handling of both prepaid and
postpaid concerns (such as websmap, acision, web LMT, MDSP, etc.)
-Accessing subscriber real-time activities such as calls, sms and data using SMP tool (Astellia
Nova Explorer) and updated hourly site performances using Astellia Trending & Aggregation.
-Basic Navigation and Site Alarm Monitoring via Huawei M2000.
-Performing Location Update to know Serving Site using Huawei and Ericsson Citrix tools.
-Viewing of Network’s Sites and IBS through MapInfo and Google Earth aided by 2G/3G New
Site Update, Domestic Roaming, and Repeaters Excel file Lists and KPI tables as well.
-Performing remote tracing in different RNC to know 3G site's performance and evaluating
important parameters to determine signal level and quality.
April 16, 2013 – June 4, 2013
On-the-Job Trainee :Department of Trade and Industry Bureau of Product Standards
Testing Center
 Quality Testing on electrical products including electronic ballasts, magnetic ballasts,
and starters.
 Quality Testing on mechanical products such as rubber inner tubes, steel wire nails, and
steel pipes.
PRC (Professional Regulation Commission) Board Passer
Electronics Engineer April 2015
Electronics Technician December 2013
SKILLS
 Creative with effective interpersonal skills and organizational abilities

4.  Ability to work under pressure in time-sensitive, fast-paced and competitive
environments
 Knowledgeable in ticketing tools such as BMC Remdy, CSP and T3. Also regarding
network related tools such as Huawei, ICMS, ICBS, SMU Client, Putty, MDSP, SMP,
Netscout, etc.
 Cisco Networking
o Basic Routing Protocols (OSPF, EIGRP)
 Computer Skills
o Microsoft Office (Word, Excel, PowerPoint, and Publisher)
o Basic C++ Programming
o Electronics Workbench
TRAININGS ATTENDED
 CCNA Hands-on/Bootcamp (October 10 - November 7, 2015)
AFFILIATION
 Institute of Electronics Engineers of the Philippines – TUPSC Member (2010-2013)
 Institute of Electronics Engineers of the Philippines – Manila Student Chapter Member
PERSONAL INFORMATION
Birth Date : June 3, 1993
Civil Status : Single
Height : 5’
Weight : 100 lbs
Place of Birth : Taguig City
Citizenship : Filipino
Religion : Roman Catholic
REFERENCES
Melanie Sabidong
SMG-Supervisor – Smart Communications Inc.
0922-922-6205
John Oliguer Aggabao
IN Engineer - Accenture
0947 337 2277