Kushaan Shah is a senior consultant at IBM with experience in product management, scrum master roles, and technical analysis. He led teams of 7-10 people in implementing over 45 features for an Army education application. Previously, he founded a social media education nonprofit called Social Rise and has also consulted for organizations on marketing strategies. Shah has skills in SQL, Agile development, design thinking, and social media platforms like LinkedIn, Twitter, and Hootsuite. He holds certifications in IBM design thinking and social media marketing from Hootsuite.

1. KUSHAAN SHAH
2328 Champlain St NW | Washington DC, 20009 | (781)-439-1668 | kushaanshah@gmail.com | linkedin.com/in/kushaanshah
PROFESSIONAL EXPERIENCE
IBM Corporation June 2016 – Present
Senior Consultant, Global Business Services
Product Manager and Scrum Master – GoArmyEd, Department of the Army Herndon, VA
 Streamline customer experience for 600,000 students and 3,700 vendors using a tuition assistance web application by
reviewing 130 technical helpdesk tickets a month, soliciting user feedback, and denoting daily system performance lags
 Lead bi-weekly meetings with the Army to coordinate long-term product strategy, review user comfort levels, resolve high-
priority bugs and defects through database updates and code overwrites, and reduce product backlog of 160+ features
 Guide a cross-functional team of seven analysts and developers through implementation of 45 system features with 0%
defect rate via agile process by hosting daily-stand up calls to review progress, facilitating completion of 1,800 development
and testing hours and writing user stories and acceptance criteria to validate accuracy and intention of all features
 Spearhead bi-monthly system functionality checks through black-box unit tests, integration tests and acceptance tests
 Provide ad-hoc data reports outlining cumulative user behavior using Oracle SQL queries and IBM Cognos Platforms
 Organize weekly meetings with Peoplesoft and .Net developers to dissect technical impediments and learn system code
 Received four Manager’s Choice Award for excellence in product management, client satisfaction, and project mentorship
Internal Firm Initiatives
 Served as an editor for a global blog reaching 3,000 IBM practitioners and managed contributors from 20+ countries
 Trained six executives on Linkedin and Twitter to build social eminence strategies and promote industry thought leadership
 Served on selection committee to select management awardees from 500 candidates for IBM’s Global Business Division
 Participated in six recruiting events at the University of Maryland to foster school’s relationship with University Recruiting
Social Rise June 2015 – February 2017
Founder and Executive Director Washington, DC
 Founded, incorporated and developed growth strategies for outcome-based social media education nonprofit in DC area
 Developed workshops around using Facebook, Twitter, and Linkedin products for job search and small business growth
 Built symbiotic partnerships with 24 DC Area non-profits and hosted over 156 community individuals at custom workshops
 Established integrated marketing strategy and advised interns on creation of valuable content across organizational channels
IBM Corporation
Consultant, Global Business Services July 2014 – June 2016
Technical Analyst – Navy Enterprise Resource Planning, Naval Systems Command Mechanicsburg, PA
 Performed comprehensive audits of financial operations, transaction processing, and interfaces across Navy ERP systems
 Analyzed root causes for over 20 system defects within the daily Defense Cash Accountability expenditure files on SAP
 Collaborated with system developers to create 10 testing plans with appropriate SAP Menu Paths and expected outcomes
 Created and manage content for functional and systems requirement documents to pass system quality assurance exams
Product Analyst – Air Force Integrated Personnel and Pay System San Antonio, TX
 Attended 15 functional design reviews and managed meeting minutes, user feedback, process updates, cost analysis reports,
communication structures, and product delivery timelines to manage efficient project completion for new Air Force system
 Completed a full grammar revision of a 160 page blueprinting plan describing the full product blueprint with client feedback
 Developed a risk register to determine and mitigate impact and probability of thirty nine potential project risks
Compass Pro-Bono Consulting November 2015 – June 2016
Marketing Consultant – Sixth and I Synagogue Washington, DC
 Provided recommendations on digital marketing KPI’s and social listening for nonprofit with revenues totaling $3.5 million
CERTIFICATIONS
IBM Design Thinking Practitioner, IBM Corporation October 2016
Social Media Marketing Certification, Hootsuite Inc. December 2016
SKILLS AND INTERESTS
Programs: Microsoft Office Professional Suite, Toad for Oracle, IBM Cognos, IBM Rational Clearquest, Mural, Asana, Trello,
Springboard, Hootsuite, Sproutsocial, Salesforce, Wordpress, Enterprise Box
Technical Languages: Advanced in Structured Query Language (SQL), Basic in HTML, CSS, R, JavaScript, Peoplecode
Conversational Languages: Fluent in Gujarati and English, Advanced Conversational in Spanish and Hindi
Interests: Marketing, Playwriting, Social Media, Strategy Consulting, Product Management, Agile Development, Design Thinking
Volunteer Involvement: Community Advocate at LIFT DC, Tutor at Centronia, Tutor at America Reads UMD, Mentor at
Startup Weekend DC, Fellow and Volunteer at Startingbloc Institute, Section Director and Chapter Advisor with five student
chapters in Washington DC for Alpha Kappa Psi Fraternity
EDUCATION AND VOLUNTEER INVOLVEMENT
University of Maryland, College Park Cumulative GPA: 3.743/4.0
B.S. Supply Chain Management, Minor in Technology Entrepreneurship Bachelor’s Degree Granted: May 2014
Honors: Dean’s Student Advisory Council Board, Social Innovation Fellow, Hinman CEOs Entrepreneurship Program