Surjit's Resume - Manager Customer Experience & Process ExcellenceSurjit Saggu
Lead Customer Experience department to focus on all customer touch points which would help business to improve. This is done by audits and process re-engineering or cutinuous improvement in the process
Surjit's Resume - Manager Customer Experience & Process ExcellenceSurjit Saggu
Lead Customer Experience department to focus on all customer touch points which would help business to improve. This is done by audits and process re-engineering or cutinuous improvement in the process
Highly accomplished Management Professional with over 15 years experience directing organizational staff, software development, system design, and change initiatives. Cohesive team builder and leader with demonstrated success in identifying and cultivating top talent. Proven ability to train and lead cross-functional onsite and global teams. Consistent record of motivating teams of both direct and indirect reports to ensure corporate objectives and tight delivery deadlines were met and exceeded.
Career Development Programmes for Future Artificial Intelligence Engineers (F...NUS-ISS
Specially designed for the Artificial Intelligence Engineers of tomorrow, this session is for individuals (PMEs) who wish to know more about the Industry Transformation Programme landscape, an overview of all NUS-ISS career development scheme and pathways.
We will also deep dive into the specific programme modules in detail. Be guided through frequently asked questions related to the programmes and get your questions answered at our Q&A session.
Highly accomplished Management Professional with over 15 years experience directing organizational staff, software development, system design, and change initiatives. Cohesive team builder and leader with demonstrated success in identifying and cultivating top talent. Proven ability to train and lead cross-functional onsite and global teams. Consistent record of motivating teams of both direct and indirect reports to ensure corporate objectives and tight delivery deadlines were met and exceeded.
Career Development Programmes for Future Artificial Intelligence Engineers (F...NUS-ISS
Specially designed for the Artificial Intelligence Engineers of tomorrow, this session is for individuals (PMEs) who wish to know more about the Industry Transformation Programme landscape, an overview of all NUS-ISS career development scheme and pathways.
We will also deep dive into the specific programme modules in detail. Be guided through frequently asked questions related to the programmes and get your questions answered at our Q&A session.
Applying to US Universities: A one page resume should be included with the application even if not specifically asked for. A resume should highlight your strengths and hide your weaknesses.
Resume is a key component of MBA applications and must be included. It should focus on your work experience in the reverse chronological order. All experiences, full-time or part-time, should be included. With every job, mention what you accomplished on the job. There should be one section for leadership and community service. Focus on your most recent accomplishments. Do not include activities from high school.
Find one page sample resume.
1. Pulla Hima Varsha
Phone: 817-891-6956
Email id: himavarshapulla@gmail.com
SUMMARY:
An Engineering Management Graduate with experience in Project management, Operations
management, six sigma methodologies, Product development and Marketing.
Experience in preparing project plan, assigning duties to the team, coordinating with the
team members, executing and evaluating the outcomes ofthe project.
Experience in documenting the business process by identifying the requirements and also
involved in finding the system requirements.
Excellent planning, client support, communication and organization skills.
Good hands on experience with leading teams and encouraging the team members to come up
with innovative ideas.
Knowledge of formal systems development methodologies.
Excellent planning, client support, communication and organization skills.
Strong analytical, problem solving and communication skills with particular emphasis on
business requirements and functional specifications, as well as reports for management.
Understanding of industry regulations and guidelines, System Development Life Cycle,and
Good Documentation Practices.
Functional experience Use Case modeling using UML,BusinessProcessModeling, Data
Modeling,Change Management, Technical Training, Software Development methodologies,
Quality Analysis, Systems Testing interfaces,MS Project.
Applying techniques from six sigma methodologies for the improvement of quality and
increasing profits to the company.
Expert in analyzing existing operations and implementing effective systems,strategies and
processes to improve organizational performance.
Contributed as a leader in Product development and Marketing of Spirit phone and gave
business level presentations.
Participated in simulation projects for the development of a company and ranked first among 8
other teams.
Insightful knowledge of business process analysis and design, domain & technology expertise
with strong integration skills.
Excellent analytical skills with extensive experience on performing GAP analysis, User
Acceptance Testing (UAT),Strengths, Weaknesses,Opportunities and Threats (SWOT) analysis,
Impact Analysis, Risk Analysis and Mitigation plan, Cost benefit analysis and Return on
Investment (ROI) analysis,.
Experience on applying the analytical tools like Pareto charts,Histograms, Gantt charts,Run
charts,Flow charts, Cause and effect diagrams to analyze the sales,quality and improve the
company and meet the milestones.
Good expertise in creating Test Cases on the basis of product features,client requirements and
technical documents.
Good hands on experience on developing a project Plan using MS Project.
Adapt with running large scale meetings, gathering/writing requirements, scheduling meeting and
presenting deliverables.
Created business process flow diagrams and charts using MS Visio. Develop use cases
diagrams, conceptual model,behavior diagrams (sequence,collaboration, state chart,Activity)
using MS Visio.
Knowledge of computer languages and Frameworks. (C , C++, JAVA,C# , .NET)
2. EXPERIENCE:
Event coordinator -Student, University ofTexas at Arlington (ARAMARK) Aug’15-May’16
Organized and managed the events in our University.
Operations Engineer Intern, Hindustan Petroleum Corporation Ltd, India Dec’14-Jan’15
Gained an understanding of the project management skills required for the nifty working of an
organization.
Trained in Basic MOST and carried out time studies and analyzed the process.
Training Intern, VRL Logistics, India May 2014-July2014
Optimized the material flow and designed layouts for the inventory.
Developed work flow and work instructions for the warehouse persons.
Implemented tools to calculate the work content and work force required.
Front Desk Assistant, SRM University, Chennai, India Aug 2012-April 2013
Involved in data entry, receiving calls and scheduling appointments for Head of the department,
Computer Science Engineering Department
ACADEMICPROJECTS:
Millennium Systems Spirit phone project
Proposal decision to get approval for the spirit phone program and determine the best value
solution.
As leader for the product development and marketing team, I had to assign tasks to team
members, conduct meetings and meet the milestones.
Presented a business level presentation and got approved for the project.
Quality Improvement (Six sigma)
Followed DMAIC approach and worked on increasing the sales and quality of a local pizza joint
using lean manufacturing, six sigma methodologies and applying the analytical tools and
statistical process control tools. Facilitate Kaizen and Rapid Improvement Events.
Product Management simulation project
We were responsible to start a company and release new laptops by meeting the customer
requirements and bringing profits to the company by increasing the sales and opening new
branches worldwide and conduct good marketing methods. By the end of the semester our
company stood first among 9 companies.
Financial Analysis ofHome Depot
Investigate Home Depot’s business model to check if it is safe for the public to invest in the
company with limited debt shares. A seven step process was created to analyze the growth
stability and forecast the future for the Home Depot.
Performed Time Analysis of Level, Trend, Seasonality, and Noise by forecasting the revenue
growth. Implemented DuPont framework to investigate Return on Equity for 5 years.
Evaluated Home Depot’s key competitors’ financial measures for benchmarking.
Made recommendations to invest in the company, were formulated based on the Data Analysis.
EDUCATION:
University ofTexas at Arlington
Master of Science in Engineering Management MAY 2016 CGPA: 3.27
Related coursework: Project Management, Product Management, Operations Management,
Quality Systems, Accounting, Technology Development and deployment, Product development ,
producibility and Reliable design, Engineering Economy, Enterprise Methods, Metrics and
Measurement.
SRM University, India
Bachelor of Technology in Computer Science Engineering MAY 2014 CGPA: 3.3
TECHNICAL SKILLS: Systems Development lifecycle(SDLC), Requirement Management
Lifecycle, MS Project, Monte Carlo Analysis, MS Visio, Data flow diagrams, Earned value
Management(EVM),DBMS,MYSQL,C, C++, JAVA,.NET,C#,Balsamic wire framing software,
Quicken deluxe, MS Office