1. Kristopher Robin
4909 General Anderson Court Sharpsburg, MD 21782
Phone: (301)-988-1192 E-mail: cargillkristopher@gmail
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EDUCATION____________________________________________________________
Hagerstown Community College - Associates of Science - May 2015
• Computer Science
• Computer Security
Washington County Technical High School - June 2012
• Computer Repair & Networking (CRaN)
WORK EXPERIENCE___________________________________________________________________________
Systems Integration Inc. (CBP/DHS) – Herndon, VA (July ’15 – Present)
• Tier I & II customer support
• Active Directory & PIV Card permissions and account recovery
• Android OS, iOS, and Blackberry OS support (Good e-mail service)
• Hardware and software support
• Remote System Administration
• BMC Remedy
• New employee training
• VPN tourbleshooting
• DHS(CBP) full Background Investigation
US Fish and Wildlife Service (USFWS) Information Technology Intern – Shepherdstown, WV (March ‘15 – Present)
• Provide Tier I and Tier II support to end users
• Utilize a ticketing system to add and close service tickets.
• Installing, configure, and maintain production machines including hardware, and software.
• Assist in creating and maintaining medium and campus level networks including LAN, BAN and WAN
• Experience in Active Directory
• Experience in Microsoft Exchange 2007
• Experience in Windows Server 2003 & 2008 configuring
US Fish and Wildlife Service (USFWS) Information Technology Intern – Shepherdstown, WV (Jan ‘12 – Jun ‘12)
• Installation and management of CloneZilla replication server
• Provide Tier I & II customer support
• Installation of client OS, including Windows XP, and Windows 7
• Management of Group Policy within Active Directory domain
• Management of file & print share server
Chick Fil A Store Associate – Hagerstown, MD (Jul ’11 – Sept ‘13)
• Direct customer interaction
• Multi-tasking and cross position training
Subway – Hagerstown, MD (Oct ’14-Fec’15)
• Direct customer service
• Multiple daily responsibilities
HONORS & CERTIFICATIONS_____________________________________________________
• CompTIA A+
• SkillsUSA National division; placed 4th
out of 25 competitors.
ACTIVITIES______________________________________________________________________________
• Music and audio engineering

2. Kristopher Robin
4909 General Anderson Court Sharpsburg, MD 21782
Phone: (301)-988-1192 E-mail: cargillkristopher@gmail
• Instructing drum lessons (ages 14-18)
• Live sound production with Grabenstien Sound
ADDITIONAL SKILLS_____________________________________________________________________
• Virtual Machines • Network+ Certification in progress • BMC Remedy Ticketing
System
• Active Directory • Excellent new work environment
adaptaion
• Security+ Certification in
progress
• CompTIA A+
Certified
• Windows Server 2012 2008 and
2003
• iOS, Android OS,
Blackberry