1. NOFRETARII.SHIRLEY
358 NepperhanAvenue |Yonkers,NY10701|
Mobile:(914) 562-9685| girlwhite786@gmail.com
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Objective:Toobtainareceptionist/clerical/medical billing/administrative
assistantposition.
Skills:CustomerService Expert*MS Office "PowerUser"* MS Access* MS
Powerpoint*InternetExplorer*Typing70 wpm * AdeptWritten/Verbal
Communicator
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KEY SKILLS
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Office Skills:Telephone &FrontDeskReception,CustomerService,Filing,
Database & Records Management,Executive &Administrative Support,Reports
& Spreadsheets,ComplaintHandling,DataEntry(75 WPM)
ComputerSkills:Word,Excel,PowerPoint,Access, Visio,Outlook,Windows
Vista/XP
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PROFESSIONALEXPERIENCE
TOTAL HEALTHCARE STAFFINGBellmore,NY,
Contractor 4/06 to 8/12
Rolesincluded:Sitter,Administrative Assistant,CertifiedNursingAssistant,
Medical Receptionist
•Excelledinrole requiringthe abilitytohandle avarietyof customerservice and
administrativetasksandresolve customerissueswithexpediency.
•Demonstratedproficienciesintelephone andfront-deskreceptionwithina
high-volume environment.Calmedupset/angrycustomers,researchedand
rapidlysolvedproblemsandrebuiltclienttrusttopreventthe lossof key
accounts.
•Led "cleanup"of companydatabase andfiles.Restoredorganizationto
personnel,financialandoperationalrecordsandaccelerateddatainput,
processingandretrieval times.
•Consistentlypraisedbymanagementforthe qualityandtimelinessof reports,
attentiontodetail,exemplarycustomerservice deliveryandteam-player

2. attitude.
TOTAL HEALTHCARE STAFFINGBellmore,NY),Medical BillingCoordinator4/06
to 8/12
Medical BillerviaJamesJ.PeterMedical Center(VeteransAffairs)
Researchedandresolve incorrectpayments,EOBrejectionsandotherissues
withoutstandingaccounts. Reviewedbillingeditsandprovidedinsurance
companieswithcorrectedinformation. Bill insurancecompaniesforservices
rendered.
Provide follow-uptoensure properpaymentswere fullycollected.
TOTAL HEALTHCARE STAFFINGBellmore,NY),Sitter/CNA4/06 to 8/12
WestchesterMedical Center
> getwaterfor patient
> Make themcomfortable
> Constantsupervision