This document contains a resume for J. An F. Gutierrez. It summarizes his education, which includes a Bachelor's degree in Information Technology, career highlights as a database administrator, certifications in ITIL and Oracle, work experience including current roles at Hewlett Packard and Procter & Gamble, technology skills in databases, servers and networking, and a objective to apply his IT knowledge and skills to attain high performance.
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
J. An F. Gutierrez
Objective
To join in an organization where my skills and knowledge in Information Technology would be effectively
applied and attain a high level of performance.
Education
2003 – 2007 TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
Bachelor of Science degree in Information Technology, March 2007
Deans List
Resident scholar
1995 – 1999 NORTHERN RIZAL YORKLIN SCHOOL
High School Diploma, March 1999
Career Highlights
DBA of the Quarter for 2013 2nd quarter and 2014 for the 2nd quarter
DBA of the month January 2014
DBA of the month for August and December 2013
Nominated DBA of the month for May, June and July 2013
Projects
o MS SQL Server patching for versions 2005 2008 2008R2 2012
o MS SQL Database Health Check
o MS SQL Server monitoring implementation
o Automated SA account Password reset
o Ticket reduction project for Oracle
o Oracle Home cloning
o Oracle patching
Best Research and Development Project, SUM (Harvard Business Publishing’s Stepping Up to
Management) Batch 6 in 2009
Team Player and Detailed Oriented
Aspires to provide relevant and quality performance all the time
To be well rounded in the field of Information Technology from Database management to Network
and Systems administration.
Certifications
ITIL certified V3 August 14 2013
1Z1 051 passed
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
Work Experience
Present
Hewlett Packard Philippines Corporation
Procter and Gamble
Database Administrator
Installation and configuration of MS SQL Database 2000/2005/2008/2008R2/2012/2014
Installation and configuration of SSRS SSIS SSAS
Database recovery
Point in time recovery
Database Restoration, Mirroring and Database failover
Datafile shrinking and other database server task for Oracle and MSSQL
Account management for Oracle and MSSQL
Configuration of linked servers for Oracle and MSSQL
Server maintenance for Oracle and MSSQL
Instance creation and decommissioning for Oracle and MSSQL
Database creation and decommissioning for Oracle and MSSQL
Oracle installation 9i 10g 11i 12c
Import export Oracle
Datapump 10g 11i
Version patching for Oracle and MSSQL
Responsible for investigating, analyzing and fixing ORA Errors, alerts and other errors for Oracle
and MS SQL database servers.
Responsible for upgrading and rolling out upgrades for MS SQL databases
Responsible for Database tablespace and object management for Oracle and MS SQL databases
Responds to customer queries and request
Responsible for storage, space and capacity managements for Oracle and MS SQL databases
Monitor and maintain Service manager for tickets escalated by L1 and L2 support.
Responsible for maintaining and escalating tickets and request for Change request, Fulfillment
request and Incident tickets within SLAs TTO or Time to own and TTR Time to resolve.
Responsible for granting access and privileges escalated by Level 1 and 2 support
Support internal teams in resolving customer errors and alerts
Problem Manager, Database Backup Manager, Availability Manager, Incident Manager
Technology
Oracle 9i/10g/11i/12c Datapump RMAN
Microsoft SQL server 2000/2005/2008/2008R2/2012/SSIS/SSAS/SSRS TSQL
Unix Linux HP Data protector
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
June 2011 – 2012 September
Computer Sciences Corporation
Client: Chevron Holdings Inc.
Senior Server Analyst
Perform troubleshooting and maintenance tasks for Oracle databases from bouncing
servers to back up using RMAN, multiplexing and etc.
Monitoring the hardware and operating systems, including availability, performance and
health of different servers e.g. Exchange, SAP, Oracle, Active Directory, DNS, Unix and
messaging servers
Responsible for investigating analyzing and troubleshooting errorsalerts on different
servers inside Chevron infrastructure
Perform troubleshooting and maintenance tasks for server systems, applications and
from bouncing servers to back up, and etc.
Responsible for monitoring and escalating tasks and incidents for servers and
applications.
Monitoring applications on servers, Oracle databases, and websites including up/down,
accessibility, and response time.
Responsible for maintaining, troubleshooting and creating snapshots tasks of virtual
servers in VMWare
Ensures that the HP SIM tool is working properly, and activate backup server incase of
outage.
Performs installation, maintenance and backup of HP SIM as the Subject Matter Expert.
Ensures that the Sitescope tool is working properly.
SAP printer administration, as well as assisting end users remotely with SAP printer
incidents and requests.
Conduct training sessions for HP SIM
Develop skills as a subject matter expert for specified Chevron customers for whom the
Enterprise Monitoring team provides support.
Analyze, generate and report team metrics, activity and performance
Responds to customer inquiries and assists with customer requests.
Ensures turnover activities are performed.
Provides stakeholder’s reports or any metric reporting requested by the customers.
Ensures process documentation is updated and current.
Environments: Oracle 11g database, SAP, NetIQ AppManager, Security Manager, Notify, HP-SIM, HP
Data Protector, Remedy, Oracle 11g, SCOM, Turnover, Checklist, HP-OVO, VM Ware, UEM, PKI,
Messaging Dashboard, Sitescope, ITSM Analytics
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
JOHN CLEMENTS CONSULTANTS, INC. August 2008 – June 2011
12B LKG Tower, 6801, Ayala Avenue, Makati City
IT specialist (August 2008 – June 2011)
Web Administrator Consultant(June 2011 – Present Part time)
Website Administration and Monitoring. Perform modifications and maintenance on John Clements
website.
Setting up of LAN (Networking/Cabling) Router configuration.
Have created graphics for Tarps, Flyers and other advertisement materials for different events of
John Clements
Troubleshooting and Diagnosing computer problems both on Laptop and Desktop system
Fixing internet connection both on wireless and cabled
Repair and reinstallation of different software and applications e.g. Operating System (Windows XP,
Vista, CentOS, Fedora13, RedHat), drivers for integrated parts.
Troubleshooting Printers
GOLDWING ENTERPRISE September 2010 – Present
IT Supervisor/System Administrator (Part time)
Ensures that the technical aspects of GoldWing Enterprise are in good condition
Coordinates with supplier for technical equipment
Coordinates with ISP for internet connections
Ensures that security are enforced
Ensures that the applications needed for operations are in good condition
Cabling from Switch to Workstations
Configure switch and Router (LAN)
Troubleshoot network problems
Troubleshoot Internet connection (Wired/WIFI)
Windows 2003 server maintenance
Troubleshoot Computers (Desktop/Laptop/Network and server)
Troubleshoot Printers
E-Telecare Global Solutions September 2007 – August 2008
Technical Support Representative
Technician for Dell Systems.
Troubleshooting and Diagnosing Computer Problems both on Laptop and Desktop system.
Fixing internet connections both on wireless and hardwire cables.
Repair and reinstallation of different software and applications like Operating System( Microsoft XP
and Vista), Drivers for integrated and add on parts.
Xinapse Solutions March – May 2006
Assistant Web Developer (Practicum)
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
Assistant Web Developer.
Creating Database.
GoldWing Enterprise 2004 – 2006
Junior Graphic Artist (Freelance)
Graphic Artist - Creating Design for T-Shirts.
Creating layouts for collections of designs.
Developing films for printing.
Color separation.
Extra Curricular Activities
TASK FORCE – COST EFFICIENCY 2009
John Clements Consultants Inc.
Technology Consultant
Created a project that focuses to reduce the following operating costs by an average of 10% during
the 2nd Quarter of 2009.
Coordinate and consolidate recommendations from the group for the presentation to upper
management.
Photography
Digital designing and printing
Badminton, Biking and Basketball
EVENTS COMMITTEE 2008 - 2011
John Clements Consultants Inc.
Seminar and Training Attended
MISNET
May 2015
MS SQL Database 2014
HP
July 2015
Thinking on your feet
HP
Scheduled to take 462 MS SQL certification
HP
August 2013
ITIL certification training
HP
March 2013
Problem Management
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
Incident Management
Change Management
PL SQL training
Chevron Philippines
June 2011
Change Management
Lean Sigma IT Boot camp
Intercultural Management Training May 2012
John Clements Consultants Inc.:
December 2009
Stepping Up to Management (Leadership Development Program) Harvard Business
Publishing (12B LKG Tower Basement 1 Training Room)
Rivan System
January 2009
CCNA bootcamp
Manila
Etelecare Global Solutions
2007
Dell Technician Certification
Eastwood Quezon city
Technological Institute of the Philippines:
2003 – 2007
I.C.D.L.(International Computer Driving License)
January 12, 2003
H.T.M.L. (Hyper Text Markup Language)
December 6, 2005
P.H.P. (Hypertext Preprocessor)
August 10, 2006
Oracle Installation
January 12, 2006
Oracle Modules 1-4
2004 - 2006
Research Paper Prepared
July 2010
JCCI ERP
Propose a business concept / product following the format: description of the business concept and
product, opportunity and strategy, target market and projection and the competitive advantage.
Personal Information
Date of Birth : June 6, 1982
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#4 Apollo drive Sierra Monte North View Fillinvest Quezon City, Philippines
Contact Nos.: 0917 5134466
Email: j.angutierrez0606@yahoo.com
Language : English, Filipino, Chinese (Basic)
Skills :
Oracle 9i, 10g, 11g, 12c, MS SQL 2000/2005/2008/2008R2/2012/2014, Form Builder, SQL, PLSql,
SQL Developer, TSQL
SAP
CISCO (Static Routing, RIP v2, OSPF, EIGRP, VTP, STP, 802.1Q, 802.1w, VTP, STP, Frame relay,
PPP etc.)
Microsoft Server 2003 Active Directory, DNS, GPO, Backup and Restore, Group Policy etc.
Linux distribution such as RedHat, CentOS and Fedora
Unix Servers
Windows Application Software.
Adobe Photoshop and Illustrator, Corel Draw, Macromedia FreeHand, Macromedia Fireworks.
SAP, NetIQ AppManager, NetIQ Security Manager, SCOM, HP Data Protector, Notify, HP SIM,
Remedy, HP OVO, VM Ware