This document is Kristine Kershaw's employment portfolio. It includes a cover letter, skills summary, work history in nursing and customer service roles, and references. Kershaw has over 12 years of experience in healthcare and is applying for a customer service representative position utilizing her communication, organizational and customer service skills. Her portfolio demonstrates a history of assisting patients and clients with their daily needs through various nursing and healthcare roles.
Christiana Care Health System in Delaware honors and recognizes service men and women who have served in the United States Armed Forces.
You have served your country with loyalty and integrity. And now, we want to honor your service.
We strongly believe that the men and women of our Armed Forces possess unique and diverse skill sets that they bring to our workplace. Your leadership, problem-solving and teamwork skills are true assets to the health care environment.
Christiana Care Health System in Delaware honors and recognizes service men and women who have served in the United States Armed Forces.
You have served your country with loyalty and integrity. And now, we want to honor your service.
We strongly believe that the men and women of our Armed Forces possess unique and diverse skill sets that they bring to our workplace. Your leadership, problem-solving and teamwork skills are true assets to the health care environment.
The purpose of Bathurst Women’s Network is to encourage women and supporters of women to actively meet on a regular basis to learn, to share ideas, to support each other, and to ensure that each member reaches their full potential as a business owner, senior executive and leader.
The purpose of Bathurst Women’s Network is to encourage women and supporters of women to actively meet on a regular basis to learn, to share ideas, to support each other, and to ensure that each member reaches their full potential as a business owner, senior executive and leader.
The purpose of Bathurst Women’s Network is to encourage women and supporters of women to actively meet on a regular basis to learn, to share ideas, to support each other, and to ensure that each member reaches their full potential as a business owner, senior executive and leader.
The purpose of Bathurst Women’s Network is to encourage women and supporters of women to actively meet on a regular basis to learn, to share ideas, to support each other, and to ensure that each member reaches their full potential as a business owner, senior executive and leader.
3. Kristine Kershaw
(360) 259-9804
kristine.kershaw@yahoo.com
Dear Sir/Madam:3
In response to your recent advertisement, please accept this letter and resume’
as an application for the Customer Service Representative position currently available
within your company.
As you can see from my enclosed resume, as well as my diverse nursing skills,
and retail skills which makes me a strong candidate for this position.
I would appreciate the opportunity to discuss my credentials with you at a
mutually convenient time. Thank you for your consideration.
Respectfully yours,
Kristine B. Kershaw
(360) 259-9804
4. Kristine Kershaw
(360) 259-9804
kristine.kershaw@yahoo.com
Thank you for taking the time to read though my portfolio. I have been working in
the field of medicine since I was 17 years of age. I started working at Camp Easter
Seals West, for a summer job in 1997. I have been working in Medicine for over 12
years and am looking to find a new experience.
My daily objective is to show my residents/ clients/ customers that they are
important, especially to me. My long-term goal is to make sure that all people around
me know what their concerns are, are important to myself and co-workers.
I have grown up surrounded by the hospital and medicine. Medicine has always
interested and fascinated me. As the human body is ever changing, so are the
discoveries that we learn from medicine, and the teachings of the specialists.
I am a diligent, hard working, efficient, and most of all caring worker. My
residents/ clients/ customers needs and concerns have always come before my own,
they are the reason I love my career.
I am the perfect person for this company!!!
Sincerely,
Kristine Kershaw
(360) 259-9804
5. Kristine Kershaw
(360) 259-9804
kristine.kershaw@yahoo.com
Objective: To obtain the position of Customer Service Representative
Skills & Abilities
• Effective
Communicator
• Able to life 50-
100 pounds
• Transferring
• Answering Calls
• Friendly and
Personable
• Highly Organized
• Adaptive
• Team player
• Attentive
Qualifications
• Over ten (12) years of experience
working with the disabled
• Experienced with
intercommunication
• Able to prioritize/ delegate
multiple tasks at once, with
minimal supervision
• Excellent people and customer
service skills
• Able to work in varying
surroundings/ with multiple
people
6. Kristine Kershaw
(360) 259-9804
kristine.kershaw@yahoo.com
Work Experience
Customer Service Representative
Big Lots of Olympia
June 2004- June 2005
Olympia, WA 98502
Helping customers locate products, bookkeeping, inventory loss prevention,
communication, management.
Certified Nursing Assistant
Lutheran Community Services
June 2012 - September 2012
Tacoma, WA 98494
Personally seeing to an individual’s needs. Communication with nursing staff at
Lutheran Community Services. Helping individuals accomplish daily activities.
Cascade Park Vista/ Active Day
June 2012 - September 2012
Assisted Living, Active Day, Traumatic Brain Injury
Tacoma WA 98402
Assisting survivors of brain injuries in activities
Assisting clients with various developmental disabilities with games, walks,
activities
Effective Communication with nursing staff for the care of the residents.
Providence Mother Josephs Care Ctr.
March 2010 - March 2012
Olympia, WA 98501
Responsible for the personal needs of 6-10 residents
Efficient/ effective communication with team-mates for the best care possible for our
residents.
7. Personally responsible for 16-18 residents a day.
Roo-Lan Health Care Center
September 2009 to March 2010
Lacy WA
Responsible for the personal needs of 10-12 residents
Efficient/ effective communication with team-mates for the best care possible for our
residents.
Maxim Home Health
June 2009 to November 2009
Lacy WA
Cleaning, cooking, bathing, reminding clients to take medication, alerting Nurse to any
potential problems, or the specific needs of the clients.
Transporting clients to and from appointments
