1. Key Performance Indicators (KPIs) – Based on Industry Best Practices. If your KPI isn’t here
we can configure APO so it’s included.
Availability
Commitment
Communication
Cost
Customer Satisfaction
Dependency
Goodness of Fit
Impact
Moral
Process Enforcement
Quality
Recoverability
Response Time Satisfaction
Schedule
Scope
Stability
Staff Capability
Support
Transition Readiness
Usability
Workaround