Introduction to the course Advanced Organization Design: what is Business Organization; Why do we talk about Organizations as Systems?; What do we talk about when we talk about Organization?
Managing Knowledge For Customer SuccessServiceRocket
If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed.
In this Slideshare, we will discuss how to:
- Create and publish knowledge your customers can use
- Maintain the content so it keeps up with the speed of your software
- Help customers with self-service
- Use technology for your knowledge management initiatives
- Measure the success of knowledge management
The document discusses the concept of resilience at both the individual and organizational level. It defines resilience as the ability to adapt and bounce back from challenges and difficulties. The document then lists 10 ways to improve individual resilience, such as taking decisive action, maintaining hope and optimism, finding support systems, and accepting both success and failure as opportunities for growth. It also discusses traits of resilient organizations, including promoting diversity, redundancy, learning, and embracing change.
This document introduces the concept of knowledge management. It discusses how knowledge management connects people who have knowledge with those who need it. It also describes how knowledge management provides value by facilitating knowledge creation, retention, and transfer to help organizations learn faster than their competitors and stimulate innovation. Finally, it outlines some common approaches to knowledge management, including using social tools, communities of practice, and networking to share both explicit and tacit knowledge across different levels from personal to organizational.
The document provides an introduction to the topic of knowledge management (KM) through several presentations. It discusses the history and definitions of KM, elements of a KM initiative including people, processes and technology, and the importance of KM for competitive advantage. It also covers the evolution of KM, the differences between information management and KM, and addresses explicit and tacit knowledge as well as ethics in KM.
1) The document discusses the opportunity for technology to improve organizational efficiency and transition economies into a "smart and clean world."
2) It argues that aggregate efficiency has stalled at around 22% for 30 years due to limitations of the Second Industrial Revolution, but that digitizing transport, energy, and communication through technologies like blockchain can help manage resources and increase efficiency.
3) Technologies like precision agriculture, cloud computing, robotics, and autonomous vehicles may allow for "dematerialization" and do more with fewer physical resources through effects like reduced waste and need for transportation/logistics infrastructure.
This document provides course material on marketing information products and services. It covers several key topics:
- Information is a valuable resource that contributes to social and economic development. It can be a commodity, service, product, or public/private good.
- The economics of information has shifted from industry-based to information-based. Information issues involve debates around marketers' rights vs. consumers' rights regarding privacy and use of personal data.
- Marketers use a variety of techniques to provide information to consumers, from salespeople to advertising. Advertising has evolved from purely factual to more emotional appeals. The large volume of advertising fuels debates around its informativeness and impact on market efficiency.
This document discusses knowledge management practices at Siemens. It describes how Siemens initially implemented knowledge management informally through communities of practice before establishing a formal organizational unit and developing ShareNet, a global knowledge sharing platform. ShareNet allows employees to access knowledge bases, participate in online discussions, and address urgent requests. While establishing these new systems faced resistance, Siemens addressed change management through training and by linking knowledge sharing to employee incentives and compensation. The outcomes of Siemens' knowledge management initiatives include improved products, customer intimacy, and operational excellence.
Introduction to the course Advanced Organization Design: what is Business Organization; Why do we talk about Organizations as Systems?; What do we talk about when we talk about Organization?
Managing Knowledge For Customer SuccessServiceRocket
If training is support before customers need it, knowledge management is support in the moment customers need it. Francoise Tourniaire, Owner of FT Works and author of the book "Collective Wisdom: Transforming Support with Knowledge", joins us to discuss the importance of knowledge management in helping customers succeed.
In this Slideshare, we will discuss how to:
- Create and publish knowledge your customers can use
- Maintain the content so it keeps up with the speed of your software
- Help customers with self-service
- Use technology for your knowledge management initiatives
- Measure the success of knowledge management
The document discusses the concept of resilience at both the individual and organizational level. It defines resilience as the ability to adapt and bounce back from challenges and difficulties. The document then lists 10 ways to improve individual resilience, such as taking decisive action, maintaining hope and optimism, finding support systems, and accepting both success and failure as opportunities for growth. It also discusses traits of resilient organizations, including promoting diversity, redundancy, learning, and embracing change.
This document introduces the concept of knowledge management. It discusses how knowledge management connects people who have knowledge with those who need it. It also describes how knowledge management provides value by facilitating knowledge creation, retention, and transfer to help organizations learn faster than their competitors and stimulate innovation. Finally, it outlines some common approaches to knowledge management, including using social tools, communities of practice, and networking to share both explicit and tacit knowledge across different levels from personal to organizational.
The document provides an introduction to the topic of knowledge management (KM) through several presentations. It discusses the history and definitions of KM, elements of a KM initiative including people, processes and technology, and the importance of KM for competitive advantage. It also covers the evolution of KM, the differences between information management and KM, and addresses explicit and tacit knowledge as well as ethics in KM.
1) The document discusses the opportunity for technology to improve organizational efficiency and transition economies into a "smart and clean world."
2) It argues that aggregate efficiency has stalled at around 22% for 30 years due to limitations of the Second Industrial Revolution, but that digitizing transport, energy, and communication through technologies like blockchain can help manage resources and increase efficiency.
3) Technologies like precision agriculture, cloud computing, robotics, and autonomous vehicles may allow for "dematerialization" and do more with fewer physical resources through effects like reduced waste and need for transportation/logistics infrastructure.
This document provides course material on marketing information products and services. It covers several key topics:
- Information is a valuable resource that contributes to social and economic development. It can be a commodity, service, product, or public/private good.
- The economics of information has shifted from industry-based to information-based. Information issues involve debates around marketers' rights vs. consumers' rights regarding privacy and use of personal data.
- Marketers use a variety of techniques to provide information to consumers, from salespeople to advertising. Advertising has evolved from purely factual to more emotional appeals. The large volume of advertising fuels debates around its informativeness and impact on market efficiency.
This document discusses knowledge management practices at Siemens. It describes how Siemens initially implemented knowledge management informally through communities of practice before establishing a formal organizational unit and developing ShareNet, a global knowledge sharing platform. ShareNet allows employees to access knowledge bases, participate in online discussions, and address urgent requests. While establishing these new systems faced resistance, Siemens addressed change management through training and by linking knowledge sharing to employee incentives and compensation. The outcomes of Siemens' knowledge management initiatives include improved products, customer intimacy, and operational excellence.
This document discusses innovation and disruption in higher education. It notes that technological change is exponential, and trends like mobile devices, cloud computing, and big data will impact higher education. MOOCs represent a disruptive innovation that could challenge traditional universities by offering a leaner choice for students. Key challenges include developing sustainable business models, addressing demographic shifts in lifelong learning, and dealing with issues around big data and privacy. The document also examines potential new careers that may emerge and skills shortages in Europe. It discusses different types of MOOC learners and platforms. Finally, it argues that universities should control disruptive innovations like MOOCs through strategic partnerships and developing a technological lead in areas like adaptive learning and authentication.
This document discusses pressures in the business environment and how organizations respond through information technology. It describes characteristics of the digital economy and how digital enterprises use IT to engage customers, boost productivity, and improve efficiency. The major pressures organizations face are from markets, technology, and society. Market pressures include global competition, the need for real-time operations, a changing workforce, and powerful customers. Technology pressures stem from constant innovation and the resulting technological obsolescence and information overload. Organizations use IT solutions to adaptively respond to these environmental pressures.
ECR Europe Forum '08. Implementing sustainable changeECR Community
This document discusses implementing sustainable change through joint research collaboration between industry and academia. It provides examples of past successful collaborations like the MIT auto studies of the 1980s and lean supply chain projects. Current areas of research focus are addressed emerging consumer concerns like environmental sustainability. The role of academia is to conduct relevant research through projects initiated by both industry and academia. Bridging the gap between research and implementation requires practices being turned into proven methods. The International Commerce Institute is discussed as a forum to advance knowledge through various means like research sponsorship and thought leader forums.
The impact of Web 2.0 in the informal learning of the Portuguese SMEeLearning Papers
Authors: Bruno Alexandre Ribeiro Marques, Rui Pedro Barradas de Brito Brandão
Small and medium enterprises (SME) are specially pressured in the competitive landscape towards greater efficiency, specialization and innovation. Web 2.0 technologies can be used as an answer to those needs, as enablers of new working methods, with special emphasis on the role of communities and collaboration.
The E-Portfolio: What the optimum e-learning portfolio looks like: Building b...Associations Network
Maggie McPherson, Senior Lecturer, ICT in Education of University of Leeds & Iwi Ugiagbe-Green, Fellow of Association of Chartered Certified Accountants present on: Analysing your current range of learning and CPD needs for members and how you are delivering across different channels and options; What is good and what could change; What is your current member experience; Understanding e-learning interoperability standards and technology needs; Measuring and feedback techniques.
The document discusses the future of the information professional field. It notes that the field is facing challenges from changing technologies and user needs but that the future remains exciting with endless possibilities. Information professionals must embrace change, continue learning and adapting, and avoid being trapped by past successes or focusing only on today's needs. CILIP is evolving to support the profession by advocating for skills and ethics, developing the workforce, and securing recognition and support for the field in policymaking. Information professionals should keep developing skills, networking, and championing new ways of working to ensure they remain indispensable in the future.
Innovative In-company and E-learning: best practice, adaptability and return ...Alan Bruce
This document summarizes a presentation given by Dr. Alan Bruce on innovative in-company and e-learning. It discusses how the modern workplace requires constant learning and adaptability. Traditional models of linear learning and jobs are outdated as the world faces increased uncertainty, globalization, and changing job markets. Effective learning requires relevance, support, and measurable returns. Companies must foster learning cultures and partnerships with educational institutions to develop their workforce and drive innovation. Learning needs to anticipate future needs, promote critical thinking, diversity, and independence alongside practical skills.
Anyingba - ICT and knowledge-based economy.pdfRasheed Adegoke
The document discusses building a knowledge-based economy. It defines a knowledge-based society and economy, highlighting key elements like ICT infrastructure, education, innovation, and knowledge management. It analyzes how technology is changing jobs and skills. Building blocks for participation in the knowledge economy include ICT infrastructure, partnerships, knowledge/learning, enabling policies, globalization, and entrepreneurship. Digital technologies are transforming products/services and driving changes like cloud, IoT, and AI. Commitment is needed from government, academia, and the private sector to realize Africa's potential through actions like improving infrastructure, research, and enabling policies.
Marketing of Information Products and Services.pptxSiva Kumar
This document provides an overview of key marketing concepts and terms:
- Marketing is defined as the promotion of products/services to induce customers to buy through various mediums. It aims to build long-term relationships between buyers and sellers.
- Philip Kotler is considered the "father of modern marketing" for his influential textbook "Marketing Management" and decades of teaching marketing at Kellogg School of Management.
- Marketing strategies involve environmental scanning, goal-setting, developing the optimal marketing mix, and monitoring progress. The document outlines several common marketing strategy types based on market dominance.
Cambridge | Jan-16 | Distributed Manufacturing in developing countries - an ...Smart Villages
This document discusses distributed manufacturing and outlines a UK-India initiative as an example. It begins with background on engagements between India and the UK on distributed manufacturing. It then defines distributed manufacturing, describing how it enables localization and customization of production. It outlines how the UK-India initiative could enhance growth for SMEs through knowledge transfer. Benefits for both countries include jobs, engagement in remote areas, and participation in global value chains. 'Business models' are discussed as holistic patterns representing value. The implications for distributed manufacturing business models include infrastructure needs, operations considerations, and tailoring approaches for off-grid communities.
RIM a filip to KM through the SECI ModelEmerson Bryan
The document discusses knowledge management and its relationship to records and information management. It defines knowledge management as generating value from intellectual and knowledge-based assets, often by codifying tacit knowledge and sharing it explicitly. The SECI model is presented as a framework involving the conversion between tacit and explicit knowledge. Records and information management tools can benefit knowledge management objectives like communities of practice and collaboration. Strategic information management aims to allocate knowledge resources to maximize competitive advantage.
The document discusses e-governance in India with a focus on using it to improve the education sector. It outlines the goals of e-governance like improving transparency and services. When applied to education, e-governance can help increase accessibility, scalability, and quality of education while reducing costs. Key challenges include reaching remote areas, maintaining quality at scale, and making education relevant in the emerging knowledge economy.
Navigating the twilight zone - pathways towards digital transformation of foo...Sjaak Wolfert
The document discusses navigating the "Twilight Zone" of digital transformation in food systems. It outlines the need for a paradigm shift from standalone applications to integrated systems involving multiple stakeholders. It proposes looking through 5 lenses: business models in the data economy, responsible data sharing, digital inclusiveness, integrative artificial intelligence, and cross-sectoral integration. An integrated approach is suggested involving stakeholders from design to evaluation, with alignment of public and private funding to support digital innovation projects in the Twilight Zone.
The document discusses the 'Grand Challenges' of the Triple Helix, which are global issues that science, technology and innovation can help address. It identifies four key challenges: 1) providing a systemic approach to innovation through Triple Helix systems, 2) enhancing regional innovation policy through 'smart specialization', 3) innovating higher education through new models, and 4) enhancing innovation policymaking at higher levels. It then provides details on each challenge and calls for nominations for Triple Helix Ambassadors to increase awareness of these issues.
The document discusses the 'Grand Challenges' of the Triple Helix, which are global issues that science, technology and innovation can help address. It identifies four key challenges: 1) providing a systemic approach to innovation through Triple Helix systems, 2) enhancing regional innovation policy through 'smart specialization', 3) innovating higher education through new models, and 4) enhancing innovation policymaking at higher levels. It then provides details on each challenge and calls for nominations for Triple Helix Ambassadors to increase awareness of these issues.
Alan Brown - Digital Transformation Lessons for PractitionersScrumDayLondon
The document discusses key elements of digital transformation including:
1) Seeing digital transformation as more than just technology upgrades but also new business models and opportunities for social change.
2) Cultural change is necessary to successfully implement digital transformation.
3) Emerging technologies like blockchain, artificial intelligence, and the internet of things are changing business processes.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
This document discusses innovation and disruption in higher education. It notes that technological change is exponential, and trends like mobile devices, cloud computing, and big data will impact higher education. MOOCs represent a disruptive innovation that could challenge traditional universities by offering a leaner choice for students. Key challenges include developing sustainable business models, addressing demographic shifts in lifelong learning, and dealing with issues around big data and privacy. The document also examines potential new careers that may emerge and skills shortages in Europe. It discusses different types of MOOC learners and platforms. Finally, it argues that universities should control disruptive innovations like MOOCs through strategic partnerships and developing a technological lead in areas like adaptive learning and authentication.
This document discusses pressures in the business environment and how organizations respond through information technology. It describes characteristics of the digital economy and how digital enterprises use IT to engage customers, boost productivity, and improve efficiency. The major pressures organizations face are from markets, technology, and society. Market pressures include global competition, the need for real-time operations, a changing workforce, and powerful customers. Technology pressures stem from constant innovation and the resulting technological obsolescence and information overload. Organizations use IT solutions to adaptively respond to these environmental pressures.
ECR Europe Forum '08. Implementing sustainable changeECR Community
This document discusses implementing sustainable change through joint research collaboration between industry and academia. It provides examples of past successful collaborations like the MIT auto studies of the 1980s and lean supply chain projects. Current areas of research focus are addressed emerging consumer concerns like environmental sustainability. The role of academia is to conduct relevant research through projects initiated by both industry and academia. Bridging the gap between research and implementation requires practices being turned into proven methods. The International Commerce Institute is discussed as a forum to advance knowledge through various means like research sponsorship and thought leader forums.
The impact of Web 2.0 in the informal learning of the Portuguese SMEeLearning Papers
Authors: Bruno Alexandre Ribeiro Marques, Rui Pedro Barradas de Brito Brandão
Small and medium enterprises (SME) are specially pressured in the competitive landscape towards greater efficiency, specialization and innovation. Web 2.0 technologies can be used as an answer to those needs, as enablers of new working methods, with special emphasis on the role of communities and collaboration.
The E-Portfolio: What the optimum e-learning portfolio looks like: Building b...Associations Network
Maggie McPherson, Senior Lecturer, ICT in Education of University of Leeds & Iwi Ugiagbe-Green, Fellow of Association of Chartered Certified Accountants present on: Analysing your current range of learning and CPD needs for members and how you are delivering across different channels and options; What is good and what could change; What is your current member experience; Understanding e-learning interoperability standards and technology needs; Measuring and feedback techniques.
The document discusses the future of the information professional field. It notes that the field is facing challenges from changing technologies and user needs but that the future remains exciting with endless possibilities. Information professionals must embrace change, continue learning and adapting, and avoid being trapped by past successes or focusing only on today's needs. CILIP is evolving to support the profession by advocating for skills and ethics, developing the workforce, and securing recognition and support for the field in policymaking. Information professionals should keep developing skills, networking, and championing new ways of working to ensure they remain indispensable in the future.
Innovative In-company and E-learning: best practice, adaptability and return ...Alan Bruce
This document summarizes a presentation given by Dr. Alan Bruce on innovative in-company and e-learning. It discusses how the modern workplace requires constant learning and adaptability. Traditional models of linear learning and jobs are outdated as the world faces increased uncertainty, globalization, and changing job markets. Effective learning requires relevance, support, and measurable returns. Companies must foster learning cultures and partnerships with educational institutions to develop their workforce and drive innovation. Learning needs to anticipate future needs, promote critical thinking, diversity, and independence alongside practical skills.
Anyingba - ICT and knowledge-based economy.pdfRasheed Adegoke
The document discusses building a knowledge-based economy. It defines a knowledge-based society and economy, highlighting key elements like ICT infrastructure, education, innovation, and knowledge management. It analyzes how technology is changing jobs and skills. Building blocks for participation in the knowledge economy include ICT infrastructure, partnerships, knowledge/learning, enabling policies, globalization, and entrepreneurship. Digital technologies are transforming products/services and driving changes like cloud, IoT, and AI. Commitment is needed from government, academia, and the private sector to realize Africa's potential through actions like improving infrastructure, research, and enabling policies.
Marketing of Information Products and Services.pptxSiva Kumar
This document provides an overview of key marketing concepts and terms:
- Marketing is defined as the promotion of products/services to induce customers to buy through various mediums. It aims to build long-term relationships between buyers and sellers.
- Philip Kotler is considered the "father of modern marketing" for his influential textbook "Marketing Management" and decades of teaching marketing at Kellogg School of Management.
- Marketing strategies involve environmental scanning, goal-setting, developing the optimal marketing mix, and monitoring progress. The document outlines several common marketing strategy types based on market dominance.
Cambridge | Jan-16 | Distributed Manufacturing in developing countries - an ...Smart Villages
This document discusses distributed manufacturing and outlines a UK-India initiative as an example. It begins with background on engagements between India and the UK on distributed manufacturing. It then defines distributed manufacturing, describing how it enables localization and customization of production. It outlines how the UK-India initiative could enhance growth for SMEs through knowledge transfer. Benefits for both countries include jobs, engagement in remote areas, and participation in global value chains. 'Business models' are discussed as holistic patterns representing value. The implications for distributed manufacturing business models include infrastructure needs, operations considerations, and tailoring approaches for off-grid communities.
RIM a filip to KM through the SECI ModelEmerson Bryan
The document discusses knowledge management and its relationship to records and information management. It defines knowledge management as generating value from intellectual and knowledge-based assets, often by codifying tacit knowledge and sharing it explicitly. The SECI model is presented as a framework involving the conversion between tacit and explicit knowledge. Records and information management tools can benefit knowledge management objectives like communities of practice and collaboration. Strategic information management aims to allocate knowledge resources to maximize competitive advantage.
The document discusses e-governance in India with a focus on using it to improve the education sector. It outlines the goals of e-governance like improving transparency and services. When applied to education, e-governance can help increase accessibility, scalability, and quality of education while reducing costs. Key challenges include reaching remote areas, maintaining quality at scale, and making education relevant in the emerging knowledge economy.
Navigating the twilight zone - pathways towards digital transformation of foo...Sjaak Wolfert
The document discusses navigating the "Twilight Zone" of digital transformation in food systems. It outlines the need for a paradigm shift from standalone applications to integrated systems involving multiple stakeholders. It proposes looking through 5 lenses: business models in the data economy, responsible data sharing, digital inclusiveness, integrative artificial intelligence, and cross-sectoral integration. An integrated approach is suggested involving stakeholders from design to evaluation, with alignment of public and private funding to support digital innovation projects in the Twilight Zone.
The document discusses the 'Grand Challenges' of the Triple Helix, which are global issues that science, technology and innovation can help address. It identifies four key challenges: 1) providing a systemic approach to innovation through Triple Helix systems, 2) enhancing regional innovation policy through 'smart specialization', 3) innovating higher education through new models, and 4) enhancing innovation policymaking at higher levels. It then provides details on each challenge and calls for nominations for Triple Helix Ambassadors to increase awareness of these issues.
The document discusses the 'Grand Challenges' of the Triple Helix, which are global issues that science, technology and innovation can help address. It identifies four key challenges: 1) providing a systemic approach to innovation through Triple Helix systems, 2) enhancing regional innovation policy through 'smart specialization', 3) innovating higher education through new models, and 4) enhancing innovation policymaking at higher levels. It then provides details on each challenge and calls for nominations for Triple Helix Ambassadors to increase awareness of these issues.
Alan Brown - Digital Transformation Lessons for PractitionersScrumDayLondon
The document discusses key elements of digital transformation including:
1) Seeing digital transformation as more than just technology upgrades but also new business models and opportunities for social change.
2) Cultural change is necessary to successfully implement digital transformation.
3) Emerging technologies like blockchain, artificial intelligence, and the internet of things are changing business processes.
How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....Lacey Max
“After being the most listed dog breed in the United States for 31
years in a row, the Labrador Retriever has dropped to second place
in the American Kennel Club's annual survey of the country's most
popular canines. The French Bulldog is the new top dog in the
United States as of 2022. The stylish puppy has ascended the
rankings in rapid time despite having health concerns and limited
color choices.”
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
The Genesis of BriansClub.cm Famous Dark WEb PlatformSabaaSudozai
BriansClub.cm, a famous platform on the dark web, has become one of the most infamous carding marketplaces, specializing in the sale of stolen credit card data.
Discover innovative uses of Revit in urban planning and design, enhancing city landscapes with advanced architectural solutions. Understand how architectural firms are using Revit to transform how processes and outcomes within urban planning and design fields look. They are supplementing work and putting in value through speed and imagination that the architects and planners are placing into composing progressive urban areas that are not only colorful but also pragmatic.
Garments ERP Software in Bangladesh _ Pridesys IT Ltd.pdfPridesys IT Ltd.
Pridesys Garments ERP is one of the leading ERP solution provider, especially for Garments industries which is integrated with
different modules that cover all the aspects of your Garments Business. This solution supports multi-currency and multi-location
based operations. It aims at keeping track of all the activities including receiving an order from buyer, costing of order, resource
planning, procurement of raw materials, production management, inventory management, import-export process, order
reconciliation process etc. It’s also integrated with other modules of Pridesys ERP including finance, accounts, HR, supply-chain etc.
With this automated solution you can easily track your business activities and entire operations of your garments manufacturing
proces
Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...Herman Kienhuis
Presentation by Herman Kienhuis (Curiosity VC) on developments in AI, the venture capital investment landscape and Curiosity VC's approach to investing, at the alumni event of Amsterdam Business School (University of Amsterdam) on June 13, 2024 in Amsterdam.
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
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Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
3. • Industrial capitalism Cultural capitalism
• New renaissance: man&technology at the core
• Innovation and creativity: reinventing goods and
services, new businesses
Knowledge Management 2014
• Informatics boom Heavy impacts on society and
individual lives besides economics
• PC and mobile devices serve multiple purposes:
typewriters, archives, libraries, post
offices, banks, supermarkets, newspapers, weather
forecasting, TV, cinemas, games, financial
markets, videoconferences….
• Technologies that drive information and knowledge
are at the roots of values:
Lucia Marchegiani CLASS ONE
The Internet revolution
3
4. • Clients at mouse lenght:
opportunity but also risk
(competition at mouse lenght)
• Closer relation between industry
and finance:
• Expectations drive value
• Value propositions drive
expectations
• ICTs raise total factor productivity
• E.g. P&G savings 20%-30% due to
the intensification of Internet usage
• Debate about sustainability of this
system:
• Security issues
• Privacy issues
• Digital divide
Knowledge Management 2014
• Time is key (and no longer
space): speed; real time
• E-commerce: Web revolution =
Railways : Industrial revolution
Lucia Marchegiani CLASS ONE
The Internet Revolution
4
7. organization
•
•
•
•
New technologies
New managerial cultures and styles
New organizational principles
New internal relations
culture
Knowledge Management 2014
Firms change
Lucia Marchegiani CLASS ONE
Which innovations for firms?
7
9. POST - FORDISM
Intangibles
Intellectual capital
Quality in work
Knowledge Management 2014
FORDISM
Heavy manifacturing
Lucia Marchegiani CLASS ONE
New economy changes
9
11. Lucia Marchegiani CLASS ONE
• The essential difference is that in a knowledge economy, knowledge is a
product, while in a knowledge-based economy, knowledge is a tool. This
difference is not yet well distinguished in the subject matter literature.
They both are strongly interdisciplinary, involving economists, computer
scientists, engineers, mathematicians, librarians, geographers, chemists
and physicists, as well as cognitivists, psychologists and sociologists.
• Various observers describe today’s global economy as one in transition
to a “knowledge economy,” as an extension of an “information society.”
The transition requires that the rules and practices that determined
success in the industrial economy need rewriting in an
interconnected, globalized economy where knowledge resources such as
know-how and expertise are as critical as other economic resources.
According to analysts of the “knowledge economy,” these rules need to
be rewritten at the levels of firms and industries in terms of knowledge
management and at the level of public policy as knowledge policy or
knowledge-related policy.
• Source : http://en.wikipedia.org/wiki/Knowledge_economy
Knowledge Management 2014
Definitions
12. • Productive knowledge, once based on
rationality, starts to be socially distributed
• The knowledge of a single firm sums up with
the one of its suppliers, customers, workers.
They all share the productive chain and
knowledge
Lucia Marchegiani CLASS ONE
• Crisis of Fordism
Knowledge Management 2014
The turning point
14. • Knowledge as an asset does not obey the traditional economic
laws
Lucia Marchegiani CLASS ONE
• Why has knowledge become the first productive asset?
Knowledge Management 2014
Knowledge as a strategic asset:
characteristics and anomalies
15. Lucia Marchegiani CLASS ONE
• First Anomaly:
• For traditional factor, the cost of re-producing
is similar to that of the first production
• If the product is sold, it is possible to
recombine the factors to produce it again
Knowledge Management 2014
Find the differences
16. Lucia Marchegiani CLASS ONE
• Knowledge does not deteriorate with the use
• Knowledge multiplies when shared
• When the traditional factor (work and capital) have
produced knowledge, they have been radically
transformed
• Irreversible change
• Knowledge re-production (e.g. copy, imitation) is a
completely different process than the one of producing it
Knowledge Management 2014
Knowledge economy
17. • Ex: use of work and capital in R&D activities produces
knowledge and skills that can be applied to a new
product/process
• This would make knowledge comparable to other
factor
• Traditional economy = Knowledge Economy
Lucia Marchegiani CLASS ONE
• Hyp: Knowledge is an intermediate factor
Knowledge Management 2014
Knowledge as a strategic asset 2
18. Lucia Marchegiani CLASS ONE
• 2nd anomaly
• For traditional factor, the diminishing return
law applies
• Knowledge is not “consumed” with the single
use, it is renewable at very limited costs
Knowledge Management 2014
Find the differences 2
19. • The laws of supply and demand dictate at
what price and quantity the economy
operates most efficiently – the point of
equilibrium.
• In a true knowledge
economy, knowledge and information
are demanded and supplied. The
economic system finds equilibrium.
• The shape of the knowledge demand
curve follows the same path as the
manufacturing demand curve. The more
one piece of information is
demanded, the more value the market
will place on that knowledge asset
(directly proportional).
Knowledge Management 2014
• The quantity of goods or services
demanded and subsequently supplied
determine the price of goods or
services.
Lucia Marchegiani CLASS ONE
Supply and demand
19
20. Equilibrium in the knowledge
economy is achieved when
the supply curve perfectly
overlays the demand curve.
As a result, an infinite number
of equilibrium points occur
Knowledge Management 2014
• The shape of the knowledge supply curve, on the other hand, does
not follow the same principles as the manufacturing supply curve.
• For a manufacturing supply curve, the price of a physical asset
decreases as its supply increases (inversely proportional).
• For a knowledge supply curve, the price, or value, of a knowledge
asset increases as its supply increases (directly proportional).
Lucia Marchegiani CLASS ONE
Supply and demand 2
20
21. • Entertainment/business value
• Knowledge
• Cost structure of information providers
• High fixed costs, low marginal costs
• Value-based pricing -> differential pricing
• Versioning
• Delay
Lucia Marchegiani CLASS ONE
• Information
• Information goods
• Value of information to different customers
Knowledge Management 2014
Basic concepts
22. Lucia Marchegiani CLASS ONE
• Information as experience good
• The economics of attention
• Simon “a wealth of information creates a
poverty of attention”
Knowledge Management 2014
Information
23. • Side note: In physics, this law is known as the conservation of
information. There also exists the information paradox which some
physicists have argued exists at the singularity of a black hole. As
matter collapses in a field of infinite gravity, does the information
stored in atoms disappear?
• As knowledge is utilized, more knowledge is
generated. Two pieces of knowledge come together to
form new knowledge. The production of knowledge is an
infinite, self-perpetuating process.
Knowledge Management 2014
• The more information on a subject that exists, the more it
is valued.
• Knowledge follows a law of conservation. As knowledge is
consumed, it does not disappear as a physical asset does.
Rather, knowledge has infinite duration.
Lucia Marchegiani CLASS ONE
Knowledge
23
24. • Different production and business models
• Complementary produts -> complementors
Lucia Marchegiani CLASS ONE
• Infrastructure is to information as a bottle is to wine
• Store, search, retrieve, copy, filter, manipulate, view, tr
ansmit, receive
• Systems competition
• Different components are madeby diffeent
manufacturers
Knowledge Management 2014
Technology
25. • Once you have chosen a technology, or a format for keeping
information, switching can be very expensive
• Own experience?
• Positive feedback, network externalities, and
Standards
• Positive feedback makes large networks get larger
• Demand-side economies of scale: the key challenge is to
obtain critical mass
• Self-fulfilling expectations
• Timing of strategic moves
Lucia Marchegiani CLASS ONE
• Lock-in and switching costs
Knowledge Management 2014
Technology and barriers to enter
26. Lucia Marchegiani CLASS ONE
• The Digital Divide refers to the gap between
those who “have” access to the Information and
Communication Technology (ICT) and those who
“have not”
Knowledge Management 2014
The Digital Divide
29. • Quality of information
• Interactivity, cost, relevance, security, accuracy…
• Reach:
• Dimension of the population of users that can
be reached by the information
Knowledge Management 2014
• Richness:
Lucia Marchegiani CLASS ONE
The Digital Divide