Knowledge Management in Retail - Strategy & Execution
Improving customer satisfaction and employee productivity through knowledge management in a retail organization.
An article by Shijo Sunny Thomas, Industry Lead - Retail & CPG, Fujitsu Consulting
Utsav Mahendra : Retail Management on Future GroupUtsav Mahendra
Future Group is a large Indian conglomerate founded in 1987 with over 35,000 employees across India. It operates various retail formats including Big Bazaar, Food Bazaar, Pantaloons, Brand Factory, and eZone. The group's vision is to deliver all products to Indian consumers in a profitable way.
Big Bazaar is a chain of department stores in India owned by Pantaloon Retail India Ltd that aims to have 350 stores by 2010, and its strategic human resource management involves having a dynamic HR department that takes care to select, train, motivate and retain employees through continuous development programs and by providing attractive compensation packages.
This document provides an overview of knowledge management. It defines data, information, and knowledge and describes explicit and tacit knowledge. It discusses the history of knowledge management from the 1970s to present. It also outlines several common knowledge management models and describes the typical stages in the knowledge management life cycle including information mapping, storage, retrieval, use, and auditing. Finally, it discusses some key terms used in knowledge management.
Focus on understanding users and solving their problems. Determine the core problem and why it needs solving, rather than focusing on implementation details. Build relationships through effective communication. Make decisions confidently but remain flexible. Cultivate curiosity about your industry, stakeholders, users, and technology. Learn to say no elegantly when needed. Develop grit by learning from obstacles and making time for strategic thinking.
Improving the efficiency of retail buying trips - Shijo ThomasShijo Thomas
A retail buying trip involves building supplier relationships, observing trends, leveraging past sales analysis to finally make effecting buying decisions. Images Retail - Shijo Sunny Thomas
Consumer durables retail efficiency- Images Retail-December 2013Shijo Thomas
Consumer durable retail in India have
an extended and a peculiar value chain. Efficiency and integration can bring about a sea change across all points in the 'search to service' business processes.
Thoughts and directions on improving traceability in food retailing. Taking a process oriented approach and leveraging technology practically would be an optimal approach in progressive countries such as India.
Utsav Mahendra : Retail Management on Future GroupUtsav Mahendra
Future Group is a large Indian conglomerate founded in 1987 with over 35,000 employees across India. It operates various retail formats including Big Bazaar, Food Bazaar, Pantaloons, Brand Factory, and eZone. The group's vision is to deliver all products to Indian consumers in a profitable way.
Big Bazaar is a chain of department stores in India owned by Pantaloon Retail India Ltd that aims to have 350 stores by 2010, and its strategic human resource management involves having a dynamic HR department that takes care to select, train, motivate and retain employees through continuous development programs and by providing attractive compensation packages.
This document provides an overview of knowledge management. It defines data, information, and knowledge and describes explicit and tacit knowledge. It discusses the history of knowledge management from the 1970s to present. It also outlines several common knowledge management models and describes the typical stages in the knowledge management life cycle including information mapping, storage, retrieval, use, and auditing. Finally, it discusses some key terms used in knowledge management.
Focus on understanding users and solving their problems. Determine the core problem and why it needs solving, rather than focusing on implementation details. Build relationships through effective communication. Make decisions confidently but remain flexible. Cultivate curiosity about your industry, stakeholders, users, and technology. Learn to say no elegantly when needed. Develop grit by learning from obstacles and making time for strategic thinking.
Improving the efficiency of retail buying trips - Shijo ThomasShijo Thomas
A retail buying trip involves building supplier relationships, observing trends, leveraging past sales analysis to finally make effecting buying decisions. Images Retail - Shijo Sunny Thomas
Consumer durables retail efficiency- Images Retail-December 2013Shijo Thomas
Consumer durable retail in India have
an extended and a peculiar value chain. Efficiency and integration can bring about a sea change across all points in the 'search to service' business processes.
Thoughts and directions on improving traceability in food retailing. Taking a process oriented approach and leveraging technology practically would be an optimal approach in progressive countries such as India.
Of Dosas in Delhi and Parathas in ChennaiShijo Thomas
Cultural diversity in India is complex, and with increasing urbanization, there is a movement of communities from their native locations to non-native urban centers. Retailers, with help from technology, can cash in on this opportunity by creating localized assortments catering to various cultures and food tastes.
Retail store experience : Images Retail Jan 2013Shijo Thomas
Store customer experience management is a vast area involving aspects related to the product, customer segment, store layout and technology used. Retailers need to start layer by layer beginning with factors of customer convenience and working upwards to provide a spectacular experience.
A commentary on various aspects of multichannel retailing. The article presents an approach for retailers strategizing integration of their retail channels.
The Forum 2012 conference saw over 12,000 visitors from 90 countries, an 18% increase from the previous year. There were 2,193 channel partners and 463 expert talks presented. The keynotes and presentations were live streamed to over 3,600 viewers. Impressions from attendees and partners were positive about the content and networking opportunities provided.
Fujitsu Vendor Collaboration Suite (VCS) is a technology framework that automates vendor-facing business processes for retailers. It provides vendors access to key retail functions like planning, buying, merchandising, supply chain and finance. The solution uses a robust framework and retail-focused features to facilitate collaboration, visibility, accountability and consistency between retailers and vendors. It helps retailers reduce costs and lead times through streamlined communication and processes across the value chain.
The document outlines the structure of ReTechCon 2012, a conference with five levels of nested body text sections. It contains copyright notices from Fujitsu at the beginning, end, and after each level of the nested section structure.
Retail sales in India are expected to grow from Rs22.5 trillion this year to Rs28 trillion by 2016. Retailers are investing in CRM technologies to retain and grow their customer base across all channels. New technologies like clienteling, real-time engagement and customer lifecycle management are boosting sales and marketing initiatives. CRM has advanced from simply keeping customers informed to making them feel special through personalized engagement and loyalty programs.
The document is India's Best Selling Magazine on Modern Retail from July 2012. It discusses how technology is enabling growth for Indian businesses and retailers. As modern retail expands in India, technology can help retailers increase efficiency and gain a competitive advantage. Many Indian retailers are adopting new technologies like ERP, inventory management, mobile, social media, and cloud-based solutions to cut costs and boost operations. For retailers to continue growing, embracing new technologies is essential in today's competitive environment.
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In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
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Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
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For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
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The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
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Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
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Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
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This LF Energy webinar took place June 20, 2024. It featured:
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In response to the urgency and scale required to effectively address climate change, open source solutions offer significant potential for driving innovation and progress. Currently, there is a growing demand for standardization and interoperability in energy data and modeling. Open source standards and specifications within the energy sector can also alleviate challenges associated with data fragmentation, transparency, and accessibility. At the same time, it is crucial to consider privacy and security concerns throughout the development of open source platforms.
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Of Dosas in Delhi and Parathas in ChennaiShijo Thomas
Cultural diversity in India is complex, and with increasing urbanization, there is a movement of communities from their native locations to non-native urban centers. Retailers, with help from technology, can cash in on this opportunity by creating localized assortments catering to various cultures and food tastes.
Retail store experience : Images Retail Jan 2013Shijo Thomas
Store customer experience management is a vast area involving aspects related to the product, customer segment, store layout and technology used. Retailers need to start layer by layer beginning with factors of customer convenience and working upwards to provide a spectacular experience.
A commentary on various aspects of multichannel retailing. The article presents an approach for retailers strategizing integration of their retail channels.
The Forum 2012 conference saw over 12,000 visitors from 90 countries, an 18% increase from the previous year. There were 2,193 channel partners and 463 expert talks presented. The keynotes and presentations were live streamed to over 3,600 viewers. Impressions from attendees and partners were positive about the content and networking opportunities provided.
Fujitsu Vendor Collaboration Suite (VCS) is a technology framework that automates vendor-facing business processes for retailers. It provides vendors access to key retail functions like planning, buying, merchandising, supply chain and finance. The solution uses a robust framework and retail-focused features to facilitate collaboration, visibility, accountability and consistency between retailers and vendors. It helps retailers reduce costs and lead times through streamlined communication and processes across the value chain.
The document outlines the structure of ReTechCon 2012, a conference with five levels of nested body text sections. It contains copyright notices from Fujitsu at the beginning, end, and after each level of the nested section structure.
Retail sales in India are expected to grow from Rs22.5 trillion this year to Rs28 trillion by 2016. Retailers are investing in CRM technologies to retain and grow their customer base across all channels. New technologies like clienteling, real-time engagement and customer lifecycle management are boosting sales and marketing initiatives. CRM has advanced from simply keeping customers informed to making them feel special through personalized engagement and loyalty programs.
The document is India's Best Selling Magazine on Modern Retail from July 2012. It discusses how technology is enabling growth for Indian businesses and retailers. As modern retail expands in India, technology can help retailers increase efficiency and gain a competitive advantage. Many Indian retailers are adopting new technologies like ERP, inventory management, mobile, social media, and cloud-based solutions to cut costs and boost operations. For retailers to continue growing, embracing new technologies is essential in today's competitive environment.
"Scaling RAG Applications to serve millions of users", Kevin GoedeckeFwdays
How we managed to grow and scale a RAG application from zero to thousands of users in 7 months. Lessons from technical challenges around managing high load for LLMs, RAGs and Vector databases.
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
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Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/
Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit.
The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers.
Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.
Have you ever been confused by the myriad of choices offered by AWS for hosting a website or an API?
Lambda, Elastic Beanstalk, Lightsail, Amplify, S3 (and more!) can each host websites + APIs. But which one should we choose?
Which one is cheapest? Which one is fastest? Which one will scale to meet our needs?
Join me in this session as we dive into each AWS hosting service to determine which one is best for your scenario and explain why!
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
LF Energy Webinar: Carbon Data Specifications: Mechanisms to Improve Data Acc...DanBrown980551
This LF Energy webinar took place June 20, 2024. It featured:
-Alex Thornton, LF Energy
-Hallie Cramer, Google
-Daniel Roesler, UtilityAPI
-Henry Richardson, WattTime
In response to the urgency and scale required to effectively address climate change, open source solutions offer significant potential for driving innovation and progress. Currently, there is a growing demand for standardization and interoperability in energy data and modeling. Open source standards and specifications within the energy sector can also alleviate challenges associated with data fragmentation, transparency, and accessibility. At the same time, it is crucial to consider privacy and security concerns throughout the development of open source platforms.
This webinar will delve into the motivations behind establishing LF Energy’s Carbon Data Specification Consortium. It will provide an overview of the draft specifications and the ongoing progress made by the respective working groups.
Three primary specifications will be discussed:
-Discovery and client registration, emphasizing transparent processes and secure and private access
-Customer data, centering around customer tariffs, bills, energy usage, and full consumption disclosure
-Power systems data, focusing on grid data, inclusive of transmission and distribution networks, generation, intergrid power flows, and market settlement data
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Knowledge Management in Retail- Images Retail - June 2013
1. technology
2 . images retail . june 2013
By Shijo Sunny Thomas
KnowledgeManagementinRetail:
PowertotheFrontlineAre your customers and
employees getting the right,
consistent and satisfactory
answers to their questions?
Customer satisfaction and
employee productivity can
be highly improved with the
use of efficient knowledge
management practices
and systems in a retail
organisation
“What is the difference between
this TV model and that one? It looks
the same and has the same features,
but there is a significant difference
in the prices of the two.” How many
times have you heard a customer
asking this question at a consumer
electronics retail store? The answers
from the store associate could be:
“I need to check with the person in-
charge”; “There is no difference except
that one is a lower model and the other
is higher”; “I am not assigned to this
department”; “Here, you can read both
the brochures”; or “The higher priced
is the latest model.”
In today’s business environment,
it is essential for retail stakeholders,
be it customers, employees and even
vendors, to get consistent and accurate
information at the appropriate time
and from the right place. A retail
organisation is a constantly living
and learning environment. The
knowledge touch points in retail are
immense and have the possibility
of extending exponentially with
each customer interaction, product
transaction or supply chain network
activity. It is imperative for retailers to
weave together a fabric of processes
and systems to effectively capture
information, convert it to knowledge
and disseminate it to relevant
stakeholders in the retail ecosystem.
Knowledge management is highly
imperative for international retailers
who are opening shops in India.
These companies will be setting
up new operations, addressing a
diverse customer base, recruiting new
employees and will need to rapidly
scale the learning curve to gain
market share and profitability. These
performance parameters are driven
by a retailer’s ability to adapt to local
settings. It is necessary that prior
experiences, insights and practices in
other markets are leveraged throughout
the organisation to support the
operations in a new market.
The challenges for retailers remain in
the fact that there is a lack of proven
models which can help retailers
strategise, execute and measure
the effectiveness of knowledge
management initiatives.
Creating Retail Intellectual Capital
Many retailers have not yet put in
place the initiatives to transform
enterprise information from sources
into a structure that eventually
creates retail intellectual capital.
Knowledge management in many
retail organisations is still limited to
initiatives such as product information
management, information and best
practice availability on employee
portals and compliance information
on vendor portals. The end result is
the creation of a huge repository of
content which can be accessed by the
internal stakeholders. It will not be off
the mark to call the prevalent situation
as “knowledge challenges related to
managing knowledge.”
Retailers should take a phased
approach towards knowledge strategy,
knowledge execution and knowledge
measurement into the overall corporate
objectives. This ensures a continuum,
momentum and traceability of
multiple initiatives that arise from
the strategy. Knowledge management
initiatives in a retail organisation
should be strategised primarily
from three perspectives – customer
knowledge capital, human knowledge
capital and operational knowledge
capital. These perspectives should
be bound to organisational metrics
related to customer satisfaction;
employee productivity and supply
chain lead times, respectively. Various
programmes arising out of these
initiatives can be tracked back to the
organisational objectives.
2. technology
june 2013 . images retail . 3
ABOUT THE AUTHOR
Shijo Sunny Thomas is the
industry lead for Retail & CPG
at Fujitsu Consulting India. He
has worked closely with retailers
in India to conceptualise and
deliver technology solutions
relevant to local needs.
While deciding on organisational
programmes related to knowledge
management, it is necessary to identify
and prioritise the business areas for
which a knowledge management
programme has to be implemented.
The next step is to finalise a few
business processes in these business
areas where knowledge management
can be applied. In each of these
identified processes, it is beneficial to
have estimated the current knowledge
needs, availability and accessibility of
the information to facilitate knowledge.
Some of the most potential and
immediate benefits of knowledge
management can be realised in
business processes within the store.
The processes chosen will also
depend on the segment of retail. For
a consumer electronics retailer, it is
very essential that store associates are
well equipped with knowledge of the
product. This will comprise of product
specifications, features, pricing options,
usage, demonstration videos and also
tips to converse with the customer and
close the sale. This could also extend
to connecting the customer with a
product expert who can converse with
the customer through video.
For fashion retailers, the store
associates should have handy
information on various fashion trends,
material used in the products, videos
from shows for luxury fashion, fabric
care information, etc. Analytical
components can be used to suggest
upsells or cross sells using past
purchase information of the customers.
Generating Targeted Messages for
Employees
The purpose of knowledge
management is not solely limited to
enabling customer interactions during
a sale. Employee skills, competencies
and assessments can be made available
to managers to enable capability
planning. Targeted messages can be
generated for employees or employee
groups to roll out organisational or
departmental initiatives. Participative
knowledge management can also
be introduced for various business
processes in the supply chain with the
use of collaborative workflows.
After identifying and prioritising the
various processes, a retailer
needs to identify the sources
from where information
needs to be made available
or generated. The sources of
information can be humans
(internal or external) or
objects, which could range
from enterprise systems to
barcode scanners. These
sources will need to be
tapped in a planned and
inclusive manner to ensure
that the knowledge pool
within the organisation does
not dry up.
While selecting the
software applications
to enable knowledge
management, adequate
considerations should be
given to the scalability of the
application. The knowledge
elements within a dynamic industry
such as retail increases rapidly and
the application should be designed
to scale fast as per the needs of the
business. The application should be
able to facilitate a convenient storage,
retrieval and dissemination of both
structured and unstructured data.
Unstructured data such as store video
feeds, training podcasts, and customer
comments on social media should be
stored optimally. There should be a
mechanism to quickly search in both
structured and unstructured data.
The knowledge management
application should not function in
a silo and serve only as a content
repository. The application should
conveniently integrate with other
enterprise applications such as
those used for decision support, HR,
enterprise performance management
and other systems. The accessibility of
the system is also a key parameter.
Fresh Content
An aspect that many retailers overlook
is the approach to how content is
kept fresh, relevant and enthusiastic.
Retail headquarters have many senior
personnel with ground-up experience
in retail. These subject matter experts
should be encouraged to share
experiences, best practices and FAQs.
The experts can also conduct live
video forums or respond to ad hoc
queries from various quarters of the
organisation. Incentives or rewards
programmes can be created to boost
content generation and moderating
activities voluntarily.
The knowledge management
initiative owners will need to
publish regular updates for the entire
organisation such as most popular,
newly added and testimonies of how
organisational knowledge helped
solve a business issue. A regular
report should also be published for
department or unit heads related to the
usage of knowledge management tools
within their respective functions.
Knowledge management initiatives
within a retail organisation help create
a uniformity and consistency at all
locations of the organisation. These
initiatives give a sense of confidence
to the store associates in a way that
expertise, knowledge and guidance
are available at an arm’s length and
on demand. The results that can be
realised pertain to reduction in lost
sales, improved employee productivity
and increased customer satisfaction.
Retailers should transform enterprise information from sources
into a structure that will help create retail intellectual capital