This document summarizes a workshop on resident involvement in inspections at Knightstone Housing. It introduces the Family of Groups, which includes the Resident Involvement Strategy Group and Business Improvement Group. The Business Improvement Group consists of resident inspectors who undergo training and conduct inspections to scrutinize Knightstone's performance. The inspectors follow an 8-stage process from setting the annual inspection program to ongoing monitoring. Their inspections have led to 94 recommendations, 72% of which have been implemented, saving £174,000 by using resident inspectors instead of external auditors.
The National Youth Reference Group is made up of young people aged 16-25 from England, who have experienced or are currently experiencing homelessness. The project has been set up and supported by The Department for Communities and Local Government. The group is available to assist National and Local Government and homeless agencies and councils to improve involvement opportunities for young people.
The National Youth Reference Group is made up of young people aged 16-25 from England, who have experienced or are currently experiencing homelessness. The project has been set up and supported by The Department for Communities and Local Government. The group is available to assist National and Local Government and homeless agencies and councils to improve involvement opportunities for young people.
Presenter: Dawn Yates-Obé, Housing Arts Officer, Bolton at Home
Event: How arts & cultural interventions support housing associations to achieve their outcomes, London, 14 May 2015, part of our Making Connections events series.
Between May 2015 and March 2016, we are running a series of regional events to bring together commissioners, arts and cultural providers, and others interested in increasing levels of cultural commissioning.
The Cultural Commissioning Programme works to help the arts and cultural sector engage in public sector commissioning and to enable public service commissioners to increase their awareness of the potential for arts and cultural organisations to deliver their outcomes. This three year programme, funded by Arts Council England, is being delivered through a partnership between NCVO (lead partner) , NEF and NPC .
www.ncvo.org/CCProg
Presenter: Emma Hanson, Head of Strategic Commissioning, Kent County Council
Event: How arts and cultural activities are supporting co-production and innovation in public services, London, 19 May 2015, part of our Making Connections events series.
Between May 2015 and March 2016, we are running a series of regional events to bring together commissioners, arts and cultural providers, and others interested in increasing levels of cultural commissioning.
The Cultural Commissioning Programme works to help the arts and cultural sector engage in public sector commissioning and to enable public service commissioners to increase their awareness of the potential for arts and cultural organisations to deliver their outcomes. This three year programme, funded by Arts Council England, is being delivered through a partnership between NCVO (lead partner) , NEF and NPC .
www.ncvo.org/CCProg
A VCSE Health and Social Care Assembly for Norfolk CANorfolk
Delegates found out how their organisations can work more closely and collaboratively with health and care partners within the emerging Integrated Care System through the new VCSE Assembly. The VCSE Assembly Steering Group spoke about developments over the past year, next steps for the future and how you can get involved.
Seth Reynolds (Principal Consultant for Systems Change at NPC) and Katie Turner (Deputy Head of Research at the Institute for Voluntary Action Research (IVAR)) share their insights and inspiration on how we can build on the adaptations and innovation shown so far this year, to influence and shape a better future for people and communities in Norfolk.
Direction of Health and Social care in Norfolk CANorfolk
Jon Clemo (Chief Executive, Community Action Norfolk) facilitates a conversation with Melanie Craig (Chief Officer, Norfolk & Waveney Clinical Commissioning Group) and James Bullion (Executive Director, Adult Social Services, Norfolk County Council) on the direction of Health and Social Care in Norfolk based on questions received from the VCSE sector.
Slides from a presentations by Cynthia Nagendra of the National Alliance to End Homelessness from a webinar that originally streamed on Tuesday, April 7, 2015 covering steps one and three of the Alliance's "5 Steps for Ending Veteran Homelessness" document.
Demonstrating the impact and value of your vcse organisation CANorfolk
Part of CAN's 2020 Annual VCSE conference. This interactive session is designed to help you understand how you can demonstrate the value of what your organisation does. Led by Jenny Potkins (NCVO) and Paul Webb (MAP & Centre for Youth Impact) this session introduced how you can articulate the difference your organisation makes, and some of the processes and tools you can use to measure that difference.
It gives me great pleasure to announce that the North East SHE Partnership and Teesside Safety Group have now officially merged, becoming a single cohesive voice representing the Health, Safety & Environmental interests of our region.
Slides from a webinar broadcast on 30 April 2020. Coronavirus has redefined the way many charities are operating with social distancing measures, a sudden reduction in resources combined with increased need. In this webinar we give you practical tips for some of the key things trustees should be thinking about, and signposting you to useful resources to help you navigate this uncertainty.
Watch the webinar: https://www.youtube.com/watch?v=34H_b2MtNxc
Twenty one years on, with more than 60,000 New Zealand businesses having been given a helping hand, it seems inconceivable that the uniquely Kiwi success story that is Business Mentors (BMNZ), hung by a fragile thread in its early years.
Through the work of over 1,800 independent volunteer business mentors BMNZ enables people with recognised skills and success to put something back into their own communities. It provides a mentoring service to any businesses that are trading with evidence of accounts facilitating access to a wide variety of volunteer mentors (who give their experience, skill and knowledge free of charge, apart from a one off $150 registration fee).
Employment and Skills 2018: Universal Credit and Work and Health: Practical e...Policy in Practice
Policy in Practice was invited to host a session on how Universal Credit is supporting people on the work and health programme at the revamped Employment and Skills Conference 2018.
Policy in Practice’s Benefit and Budgeting Calculator helps people on the Work and Health programme understand and navigate the benefit system and how the move onto Universal Credit will affect them. In our session we were joined by Marise Mackie, Contract Manager, from Pluss and Hazel Dales, Partnership & Integration Manager from Ingeus. They shared practical, on the ground examples of the work they’re doing to help people transform their lives as Universal Credit rolls out across the UK.
To find out how Policy in Practice’s software helps build financial resilience visit www.policyinpractice.co.uk/software, email hello@policyinpractice.co.uk or call 0330 088 9242.
Progress on Self-Directed Support in Difficult TimesCitizen Network
These slides were produced by Dr Simon Duffy for the Changing Our Lives team who wanted to find out how to develop self-directed support as part of their work to advance human rights for people with learning difficulties. The slides include an overview on progress and obstacles in England during the era of austerity.
MCRB and FFI began a week of multistakeholder workshops on sustainable tourism in Tanintharyi with a two day discussion focussed on Myeik District at the J&J Hotel on 15/16 May attended by around 60 local people involved in the tourism industry, and international and Myanmar tourism experts.
Read more: http://www.myanmar-responsiblebusiness.org/news/tanintharyi-tourism-workshops.html
Presenter: Dawn Yates-Obé, Housing Arts Officer, Bolton at Home
Event: How arts & cultural interventions support housing associations to achieve their outcomes, London, 14 May 2015, part of our Making Connections events series.
Between May 2015 and March 2016, we are running a series of regional events to bring together commissioners, arts and cultural providers, and others interested in increasing levels of cultural commissioning.
The Cultural Commissioning Programme works to help the arts and cultural sector engage in public sector commissioning and to enable public service commissioners to increase their awareness of the potential for arts and cultural organisations to deliver their outcomes. This three year programme, funded by Arts Council England, is being delivered through a partnership between NCVO (lead partner) , NEF and NPC .
www.ncvo.org/CCProg
Presenter: Emma Hanson, Head of Strategic Commissioning, Kent County Council
Event: How arts and cultural activities are supporting co-production and innovation in public services, London, 19 May 2015, part of our Making Connections events series.
Between May 2015 and March 2016, we are running a series of regional events to bring together commissioners, arts and cultural providers, and others interested in increasing levels of cultural commissioning.
The Cultural Commissioning Programme works to help the arts and cultural sector engage in public sector commissioning and to enable public service commissioners to increase their awareness of the potential for arts and cultural organisations to deliver their outcomes. This three year programme, funded by Arts Council England, is being delivered through a partnership between NCVO (lead partner) , NEF and NPC .
www.ncvo.org/CCProg
A VCSE Health and Social Care Assembly for Norfolk CANorfolk
Delegates found out how their organisations can work more closely and collaboratively with health and care partners within the emerging Integrated Care System through the new VCSE Assembly. The VCSE Assembly Steering Group spoke about developments over the past year, next steps for the future and how you can get involved.
Seth Reynolds (Principal Consultant for Systems Change at NPC) and Katie Turner (Deputy Head of Research at the Institute for Voluntary Action Research (IVAR)) share their insights and inspiration on how we can build on the adaptations and innovation shown so far this year, to influence and shape a better future for people and communities in Norfolk.
Direction of Health and Social care in Norfolk CANorfolk
Jon Clemo (Chief Executive, Community Action Norfolk) facilitates a conversation with Melanie Craig (Chief Officer, Norfolk & Waveney Clinical Commissioning Group) and James Bullion (Executive Director, Adult Social Services, Norfolk County Council) on the direction of Health and Social Care in Norfolk based on questions received from the VCSE sector.
Slides from a presentations by Cynthia Nagendra of the National Alliance to End Homelessness from a webinar that originally streamed on Tuesday, April 7, 2015 covering steps one and three of the Alliance's "5 Steps for Ending Veteran Homelessness" document.
Demonstrating the impact and value of your vcse organisation CANorfolk
Part of CAN's 2020 Annual VCSE conference. This interactive session is designed to help you understand how you can demonstrate the value of what your organisation does. Led by Jenny Potkins (NCVO) and Paul Webb (MAP & Centre for Youth Impact) this session introduced how you can articulate the difference your organisation makes, and some of the processes and tools you can use to measure that difference.
It gives me great pleasure to announce that the North East SHE Partnership and Teesside Safety Group have now officially merged, becoming a single cohesive voice representing the Health, Safety & Environmental interests of our region.
Slides from a webinar broadcast on 30 April 2020. Coronavirus has redefined the way many charities are operating with social distancing measures, a sudden reduction in resources combined with increased need. In this webinar we give you practical tips for some of the key things trustees should be thinking about, and signposting you to useful resources to help you navigate this uncertainty.
Watch the webinar: https://www.youtube.com/watch?v=34H_b2MtNxc
Twenty one years on, with more than 60,000 New Zealand businesses having been given a helping hand, it seems inconceivable that the uniquely Kiwi success story that is Business Mentors (BMNZ), hung by a fragile thread in its early years.
Through the work of over 1,800 independent volunteer business mentors BMNZ enables people with recognised skills and success to put something back into their own communities. It provides a mentoring service to any businesses that are trading with evidence of accounts facilitating access to a wide variety of volunteer mentors (who give their experience, skill and knowledge free of charge, apart from a one off $150 registration fee).
Employment and Skills 2018: Universal Credit and Work and Health: Practical e...Policy in Practice
Policy in Practice was invited to host a session on how Universal Credit is supporting people on the work and health programme at the revamped Employment and Skills Conference 2018.
Policy in Practice’s Benefit and Budgeting Calculator helps people on the Work and Health programme understand and navigate the benefit system and how the move onto Universal Credit will affect them. In our session we were joined by Marise Mackie, Contract Manager, from Pluss and Hazel Dales, Partnership & Integration Manager from Ingeus. They shared practical, on the ground examples of the work they’re doing to help people transform their lives as Universal Credit rolls out across the UK.
To find out how Policy in Practice’s software helps build financial resilience visit www.policyinpractice.co.uk/software, email hello@policyinpractice.co.uk or call 0330 088 9242.
Progress on Self-Directed Support in Difficult TimesCitizen Network
These slides were produced by Dr Simon Duffy for the Changing Our Lives team who wanted to find out how to develop self-directed support as part of their work to advance human rights for people with learning difficulties. The slides include an overview on progress and obstacles in England during the era of austerity.
MCRB and FFI began a week of multistakeholder workshops on sustainable tourism in Tanintharyi with a two day discussion focussed on Myeik District at the J&J Hotel on 15/16 May attended by around 60 local people involved in the tourism industry, and international and Myanmar tourism experts.
Read more: http://www.myanmar-responsiblebusiness.org/news/tanintharyi-tourism-workshops.html
This guide aims to explain to any and all young people exactly what a social enterprise is. It includes information on legal structure, shining examples, organisations offering support, and the money available to social enterprises. Altogether, this guide should be all you need to learn the basics about social enterprise.
Strategic Management: The Ultimate Goal of Strategic Planning Kathy Brandt
Developing a strategic plan is the first step in leading a strategic organization. The efficacy of the plan is judged not by how many goals you achieve, but in how well you utilize the plan to strategically lead your organization. According to the Balanced Scorecard Institute, strategic organizations implement processes to “systematically coordinate and align resources and actions with mission, vision and strategy.”
Slides used at the Manchester Alumni Meetup on 1 May 2019.
Theme: Employee Engagement and Experience
Speakers:
Aaron Saxton, UKFast
Shad Shami, Exchange Utility
Louise Marshall, Brother UK
We help Camden better:
Deliver its priorities in a way that is inclusive, outcome-focused and participative
Anticipate & respond to new strategic challenges & opportunities
Work collaboratively to deliver and embed change around Camden 2025 outcomes
We do this through better:
Prioritising what role we are best placed to play in supporting & leading change
Brokering support across Corporate Services and beyond to deliver priorities
Using the levers the council and our partners have to deliver change
Harnessing our different skills, knowledge & experiences to deliver change
Mobilising our partners & communities to tackle Camden 2025 challenges
Digital Maturitiy model
Digital solutions in the form of applications, algorithms, and process automation embody the administration’s knowledge and make it possible to apply it at scale.
Program Start-Up Support Case Study - Healthcare Interprofessional Team (Home...Steve Grubich
Overview of comprehensive development support for the start-up of a medical + rehab medicine team working with complex Home Care clients with dementia.
-Part-time support decreased from 4 days/week to less than 1 day/week as the team became self-sufficient
Key Results: High functioning, self-improving team was established; End of Year 1 Evaluation - Success realized led to doubling team funding and target case load
Key Facts Document - Successful Lean Six Sigma Deployments Supported By BSIAndrew John Slaney
Lean Six Sigma methods and techniques can help organisations improve both the quality and delivery of products and services, whilst simultaneously reducing costs. BSI helps organisations to do this. Explore BSI and Lean Six Sigma in this presentation.
Developing, and implementing, an effective organisational strategy drives the growth, and capacity, of any organisation. DaySeven Group has developed an approach that assists organisations to define, develop and implement an effective organisational strategy.
How Leadership Commitment and a Systematic Approach Spread ImprovementKaiNexus
Hosted by KaiNexus, presented by Karen Kiel-Rosser and Ron Smith of Mary Greeley Medical Center.
Does your organization struggle with engaging everybody in daily continuous improvement? Is it difficult to figure out how to combine formal improvement events, projects, and "WorkOuts" while engaging all employees to bring forward their ideas? Are you unsure how to spread improvement methodologies across departments?
In this webinar, you will learn:
How MGMC has combined Lean tools and methodologies with a "managing for daily improvement" approach
How leadership and technology enable and support successful improvement methodologies
MGMC's vision for leaders getting everybody engaged in improvement
How MGMC has systematically (and successfully) spread continuous improvement methodologies across the hospital over the past 12 months
Why it's important to engage leaders and to educate them about improvement and the role they need to play
Mary Greeley Medical Center (MGMC), a 220 bed acute care facility in Ames, Iowa, has received "Gold" level recognition in the Iowa Recognition for Performance Excellence (IRPE) program, the top honor in the IRPE program (the state level Malcolm Baldrige award).
The Board Skills for Sport course is the world's first sport-specific director training course.
For more information visit the Sport and Recreation Alliance website: http://www.sportandrecreation.org.uk/programmes-initiatives/boardroom
Our annual series of Charity Seminars held across the region will this year focus on the various elements involved in building a sustainable charity.
The seminar programme will cover:
• Creating a vision: How to build a resilient organisation and resilient teams
• Turning a vision into a plan: What does a good plan look like and how do you obtain funding?
• Keeping the plan on track: This session will focus on key aspects of financial reporting including the different information requirements of management and trustees
• Effective trustee boards as part of building a sustainable charity
• Real relationships that provide sustainable income
• Why are you here? Achieving impact from your fundraising messages
Similar to Knightstone inspecting with impact - bridging the gap Exeter (20)
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This keynote was presented during the the 7th edition of the UAE Hackathon 2024. It highlights the role of AI and Generative AI in addressing government transformation to achieve zero government bureaucracy
A process server is a authorized person for delivering legal documents, such as summons, complaints, subpoenas, and other court papers, to peoples involved in legal proceedings.
Many ways to support street children.pptxSERUDS INDIA
By raising awareness, providing support, advocating for change, and offering assistance to children in need, individuals can play a crucial role in improving the lives of street children and helping them realize their full potential
Donate Us
https://serudsindia.org/how-individuals-can-support-street-children-in-india/
#donatefororphan, #donateforhomelesschildren, #childeducation, #ngochildeducation, #donateforeducation, #donationforchildeducation, #sponsorforpoorchild, #sponsororphanage #sponsororphanchild, #donation, #education, #charity, #educationforchild, #seruds, #kurnool, #joyhome
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Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
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Thumbnail picture is by MediaZona, you may read their report on anti-war arson attacks in Russia here: https://en.zona.media/article/2022/10/13/burn-map
Links:
Autonomous Action
http://Avtonom.org
Anarchist Black Cross Moscow
http://Avtonom.org/abc
Solidarity Zone
https://t.me/solidarity_zone
Memorial
https://memopzk.org/, https://t.me/pzk_memorial
OVD-Info
https://en.ovdinfo.org/antiwar-ovd-info-guide
RosUznik
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Uznik Online
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Russian Reader
https://therussianreader.com/
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Send mail to prisoners from abroad:
http://Prisonmail.online
YouTube: https://youtu.be/c5nSOdU48O8
Spotify: https://podcasters.spotify.com/pod/show/libertarianlifecoach/episodes/Russian-anarchist-and-anti-war-movement-in-the-third-year-of-full-scale-war-e2k8ai4
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
PPT Item # 9 - 2024 Street Maintenance Program(SMP) Amendment
Knightstone inspecting with impact - bridging the gap Exeter
1. Inspecting with Impact – adding
value from beginning to end
TPAS SW Conference, Exeter
Mon 9th February 2015
2. Dave Page, Resident Inspector and Chair of the
Business Improvement Group (BIG)
Chris Handscomb, Vice Char of the Business
Improvement Group (BIG)
Dave Withers, Chair of the Resident Involvement
Strategy Group (RISG)
Stella Milsom, Resident Involvement Manager
Your workshop hosts are……
3. Meet our Family of Groups, placing our residents at the heart of
the governance of Knightstone
The journey so far……
Bringing it all together
Stretching your legs!
Time for some questions
The Workshop
6. • Terms of reference including membership terms
• Role descriptions for both resident volunteer and staff members
• A workplan or agenda planner
• Agendas and minutes of business meetings, these are available
on our website
Every group has….
7. • 15 members with equal voting rights
– 8 elected resident members
– 7 Assistant Directors
– Resident Chair and Vice Chair
• Resident members are elected for a 3 year term
through partial annual elections
• The group scrutinise our performance and shape
developing policies and strategies
• Agendas and minutes are published to our website
Resident Involvement Strategy Group (RISG)
8. • This our group of Resident Inspectors
• Established in 2010 our Resident Inspectors have
undertaken 100 hours of training to understand
the organisation, performance management
information and how conduct an effective
evidence based inspection
• BIG have an annual programme of inspections
and will carryout at least 3 inspections a year of
their choice.
Business Improvement Group (BIG)
10. • In the Winter of 2010 we worked with Resident
Volunteers to form the Business Improvement Group
• This was one of our responses to co-regulation
• Although we did a selection process no-one was
deselected!
• We worked together to develop a training and support
programme
• Our new resident inspectors did a 100 hours of
training and this all came together in pilot inspection in
July 2012
How it all began…….
11. • Welcome to Knightstone
• Effective meetings
• Interviewing skills and surveys
• Team working
• Understanding performance information and interpreting data
• Basic Project Management
• Report writing
• Triangulation of evidence and forming questions
• Equality and diversity training
• Lots of shadowing……….
Training included…….
12. Stage 1 : Setting the annual Inspection Programme
Stage 2: Scoping the individual inspection
Stage 3: Desk top review
Stage 4: Gathering more data, interviews, surveys,
shadowing
Stage 5: Drawing our conclusions
Stage 6: Writing the report and making our
recommendations
Stage 7: Business response to recommendations
Stage 8: On going monitoring of actions
The Lifecycle of an Inspection
21. • Communication with residents during stock swaps
• Out of hours service – Invicta
• Customer contact service
• Grounds Maintenance
• Voids process
• Expressions of dissatisfaction, complaints and compliments
• Financial transactions
• Current Mobile working (in progress)
• Examples of our reports are available today and on the
Knightstone website
Our Inspections
22. • BIG is just completing their 8th Inspection
• 94 recommendations made
• 68 (72.5%) have been accepted and acted upon by the
business
• “The best standard of resident report I have seen, very
professional” – quote from our external auditors
• On average each inspection takes 36 days and involves 290
hours of volunteering
• We have saved £174,000 by our resident inspectors carrying
out these inspections and not engaging external auditors
• They bring us the unique resident perspective
Facts and Figures
25. • BIG made recommendation this was not clear
• The response was the Head of Policy is to review the existing
policy
• We held a resident focus group to work on the policy
• Outcome was shared back with participants
• The final draft shared with over 300 residents for comment
• Refinements made to documentation
• The new policy and procedure was then considered by RISG
• Final refinements made before launch of new policy and
procedure including feedback from frontline staff
• Audit and Assurance Committee and RISG will updated on
delivery
• RISG will scrutinise the payment of Discretionary Compensation
biannually.
Discretionary Compensation Payments
29. If after today you want to know more please contact:
Stella Milsom, Resident Involvement Manager
Email: stella.milsom@knightstone.co.uk
Tel: 01934 526345
30. Inspecting with Impact – adding
value from beginning to end
TPAS SW Conference, Exeter
Mon 9th February 2015