1. Case Study
KLC Group
Technology - Building Industry
Company Profile
The leading Slovakian technology supplier for the
building industry, the KLC group, chose a fully in-
tegrated HansaWorld Enterprise CRM, ERP and
rental solution. It is the biggest use of HansaWorld
Enterprise in Slovakia and the value of the solution is
35,000 Euro.
KLC, established in 1994, is the exclusive Slovakian
representative for several leading companies in the
world: WACKER, NEUSON, TERRREX, and DENKA.
The main activities of KLC are sales, rental and after
-sale service of machines and products throughout
Slovakia. In 2004, KLC was divided into 3 companies
to form the KLC group which cooperate closely and
support each other’s activities. The turnover of KLC
group in 2004 was 5.3 million Euro. Branch offices are
situated in the capital of Slovakia as well as in 4 other
cities: Košice, Žilina, Prievidza and Lučenec.
Situation
Prior to searching the marketplace for a new system, KLC group selected the HansaWorld Rental, CRM and
KLC used a software developed for small companies. Service Order solution because it enabled the different
They used one solution for financial, accounting and companies within the KLC group to share informa-
equipment hires and a second solution, developed tion easily, reducing management time. KLC required
inhouse, for CRM and Rental. These programs failed that all remote users had online access to the central
to satisfy the functional needs of KLC group. Existing database using desktop machines or notepads run-
solutions were unable to integrate data because they ning Microsoft Windows XP and Linux XT. They also
were not server/client solutions. In other words, the wanted employees to have a complete overview of
software did not encourage cooperation of depart- all areas of the business to improve internal and external
ments and companies within the KLC group. communications, to automate the sales workflow and
to improve rental capacity monitoring. Having all this
Peter Paska, Managing Director, says, “We had so in one solution would lower costs.
many problems with our software solutions in 2004
that we started to search for an integrated software
solution. Our key requirements for the new system
were the ability to connect remote offices over a Implementation
wide area network, and to share information inside Prior to purchasing HansaWorld Enterprise KLC
and between the companies of the KLC group (for worked with Multimage Media, the Slovakian
example, partner databases and sharing CRM activi- HansaWorld Business Partner, to establish the best
ties). The special, fully integrated, vertical solutions configuration for their new software. This was then
for CRM, Rental and Service Orders persuaded us followed by a more detailed accounting and business
that HansaWorld was an excellent fit for our require- process analysis in order to provide a tailor-made
ments.” HansaWorld solution.

2. The KLC group decided to use Linux desktops Future Plans
because of costs. This means KLC group has a KLC group plans to buy new licences to increase the
hybrid computer network now. In June 2005, when number of users. Currently KLC has 9 concurrent users
the project started, it was decided that the separate licences allowing only a limited number of their employees
modules would be implemented by creating special to access data at any one time. KLC plans to purchase
project teams to manage each of these different areas. an additional 6-9 concurrent user licences.
Multimage Media used external consultants who
are skilled and experienced in KLC’s specific vertical In 2006 KLC also plans to start using the HansaWorld
requirements. ODBC module which will enable database mirroring in
external applications which will allow KLC to analyse in-
Each module was implemented separately and KLC formation in external applications and create graphs,
staff were trained with the appropriate educational charts and special reports to help with management
materials and presentations and were introduced to decisions.
their tailor-made HansaWorld solution.
Economic and accounting analyses were conducted
continuously for several months. According to the
agreed implementation timetable, it is expected that
the implementation process will be completed by
the end of 2005 and the installation will go live 1st
January of 2006.
31.01.2006
www.hansaworld.com