Miky Kingsley is a retired instructional system designer and training specialist with over 20 years of experience developing training materials for government agencies. She has a background in technical writing, instructional design, and managing training teams. She is seeking short-term telework assignments developing training documents, plans, and delivering instructional content for software programs and security topics.

1. MIKY I. KINGSLEY
mikykingsley@gmail.com
Ms. Kingsley is now retired after twenty plus years of increasingly responsible training team
management and Instructional System Design (ISD) experience. Her experience includes
working on various government contracts including the Joint Chiefs of Staff, FBI, US
Department of State, US Customs Service, and US Coast Guard. She was a team leader,
training specialist, and developer of training courses with a background in technical writing,
review of requirements documents and Help Desk support. She is seeking short term telework
assignments.
CLEARANCE
Top Secret
SPECIALTIES
 Writing Training documents (guides, lesson plans, etc)
 Training Plans
 Communications Plans
 Instructional Systems Design/ Curriculum Development
 SharePoint User/Blogs/Wikis/Web 2.0
 Instructor/ Training Team Lead/Manager
 Operations Security
 Security Awareness
 Software Training
 Captivate
 SnagIt
EDUCATION
A.A (Speech Communications), Kellogg Community College, 1987
Strayer University - 8 courses to complete BS in Business Administration 1996 –2001
Langevin Learning Services, Ogdensburg, NY, Certified Instructional Designer/Develop - 2000
Basic ISSO Course, Diplomatic Services Training Center - 2004
Schoolcraft College – Livonia, MI, Fundamentals of Technical Writing 2006
DSS Courses Online: Insider Threat, Personnel Security Management, Basic Information
Security Independent Study, OPSEC Fundamentals, Marking Classified Information, Risk
Management For DoD Security Programs
EXPERIENCE
Retired Instructional System Designer/Training Specialist
(08/31/2011 - Present) Seeking telework assignments which can be done from home in Battle
Creek, MI.

2. Miky I. Kingsley
SRA International, Inc., Fairfax, VA, 2007 to 2011. Senior Member Professional Staff
 (05/2009-08/26/2010) Training and Communications Team Lead/Manager for the Joint Staff
Information Network (JSIN) (Joint Staff (JS) Office of the Chief Information Officer
(OCIO)). Team activities include:
• Coordination with JS OCIO leadership, project managers, Joint Staff training instructors,
and designated representatives to define requirements for developing training materials
• Coordination of training reviews, at least monthly, to assess the status of IT-related
training material requirements, actions, deficiencies, customer feedback and recommend
new content
• Maintaining a current web-based training environment for users to conduct self-training
initiatives
• Development and/or update of training materials (for user available, instructor-led, or
web-based training) to address changes to services and capabilities in support of the
changing IT environment.
• Development of Training and Communications Plans for projects being deployed on the JS IT
Network. Use blast email, blogs, wikis, and SharePoint content for communicating information
in regards to upcoming deployment of IT products.
• Conduct classroom or desk-side training as required in support of training initiatives and
mission requirements
• Member of JS Communications and Training Community of Interest
 (10/2007-05/2009) Worked as an instructional developer/training specialist on the FBI
ITSS III Security Training Services Contract. Worked with a team of trainers and
curriculum course developers to deliver superior quality security training programs in
support of career path education and certification of FBI Chief Security Officers. Training
manager for the Intermediate Chief Security Officer Course. Managed Security Awareness
programs providing monthly input to newsletter, as well as implementing security
awareness contests.
Jacobs Technology, Warren, MI, 2006 to 2007. Security Administrator
 Assisted the Program Security Manager for Special Programs by applying knowledge of
security requirements, principals and regulations contained in the NISPOM to daily
activities. Reviewed requests for personnel or facility security clearances to ensure that all
required information was provided and requested missing information from the originators.
Using JAFAN 6/4, conducted Tier I review for access to the program. Maintained
document control for the program. Maintained and updated access control database for the
office. Performed visitor control functions (collateral, program & foreign). Received and
dispatched (wrapping, mailing, faxing) classified and unclassified program material.
Coordinated meetings and the conference room schedule. Greeted, directed, and escorted
visitors. Prepared general office correspondence.
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3. Miky I. Kingsley
Jonna Companies, Southfield, MI, 2006 to 2006. Administrative Professional
 Front line phone receptionist responsible for a busy multi-line phone system. Responsible
for greeting customers, vendors, and representatives. Responsible for incoming and
outgoing mail and providing assistance for FedEx, UPS, and DHL shipments. General
clerical duties as assigned.
Millican & Associates, Washington, DC, 2004 to 2005. Federal Training Consultant
 Managed the training and development strategy for the Department of Homeland Security,
Records Division with respect to its administrative processes, including records
management, FOIA, and directives. Coordinated training activities related to change
management as manual processes became electronic; developed, monitored and constructed
training guides, manuals and training aides associated with each program. Prepared agency
records management staff to manage electronic records and conducted training seminars.
Supported and assisted agency in providing training and support to staff throughout their
agencies.
Computer Sciences Corporation, Chantilly, VA, 2000 to 2004. Training Specialist
 Department of State, Roslyn, VA ; As a member of the Training Team, supported efforts
to create, maintain and update Worldwide Refugee Admissions Processing System
(WRAPS) training capabilities. Efforts supported a comprehensive and unified approach to
WRAPS training, including online Help Screens and course documentation. Assured
fulfillment of WRAPS contract commitments as specified in the Statement of Work and the
WRAPS Training Plan. Worked closely with caseworkers to deliver responsive automation
of case processing. Actively participated in WRAPS instructional role. Revised Training
Manual to reflect feedback gathered in the field.
 Curriculum Manager/Developer responsible for designing and implement training materials
in support of DoD/FBI/USCS Counter proliferation efforts. Communicated daily with
National Security Policy analysts, support staff and on-site representatives to ensure
product quality and on-time delivery.
 Department of State, Roslyn, VA: As a member of the Policy, Liaison, and Reporting
(PLR) team, provides support for briefings for the CIO, DCIOs, OIG, Assistant Secretaries,
Executive Directors, Program Managers, and System Managers. Tracked statistics gathered
through data provided by Bureaus, concerning IT Security Performance Measures and
included in quarterly and annual reports. Tracked POA&M submitted as part of statistics to
ensure that appropriate remedial action was taken in a timely manner.
Artisys Corporation, Washington, DC, 2003 to 2003. Technical Trainer
 American Federation of Teachers: As a consultant member of the IT Training team,
supported efforts to develop, maintain, and update the American Federation of Teachers
training programs, with an emphasis on the new membership system in a Citrix
environment. Assessed user support and training requirements and developed support
systems and procedures for the operation of AFT systems, developed online training
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4. Miky I. Kingsley
materials; and provided current content to both public and private Web sites. Conducted
MS Office applications training.
Entek, Woodbridge, VA, 1998 to 2000. Training Specialist
 U.S. Customs: Developed courses and trained US Customs personnel in the skills
necessary to operate and maintain high technology enforcement equipment (x-ray and
gamma ray scanning devices). Assisted training team leader with all aspects of training.
Maintained master training schedule. Worked closely with the Systems Acquisition Branch
to keep them continually up to date with frequently changing aspects of the project.
Signal Corporation, Washington, DC, 1997 to 1998. Training Specialist
 National Archives: Responsible for all aspects of training, including generation of course
schedules, enrollment of students and conducting training. Designed software-training
courses, wrote and edited user documentation and classroom materials. Provided customer
support in prompt manner; and maintained effective rapport with staff and customers.
Unisys Corporation, 1985 to 1998. Training Specialist
 Federal Customer Education, McLean, VA: As a member of the Federal Customer
Education Training Team, taught various office application courses. While at Customer site
conducting training, solved system and application problems. Established rapport with staff
and customers and provided support, as needed.
 Training Specialist, U.S. Coast Guard HQ, Washington, DC: Using PTS CustomDoc
software developed/edited/re-wrote reference and training materials for all levels of users.
Wrote User and Tech Guides for various levels using Information Management Mapping
style, pinpointing concepts, procedures and process. Created monthly calendars scheduled
personnel for courses and taught courses. Acted as point of contact for the Training
Coordinators.
 Customer Training, Army CONUS Freight Management, Arlington, VA:
Responsible for writing and editing technical documentation on existing software
applications. Prepared all instructor/student materials for customer courses. Wrote CFM
Hotline Support System User Guide. Prepared Microsoft Office reference materials used by
Unisys internal staff to enhance their application skills.
.
 Technical Editor-Writer, U.S. Coast Guard, TISCOM, Alexandria, VA: Provided
technical and administrative support by editing/writing newsletters, application and
operating system technical documentation, end-user training and reference guides.
Evaluated Windows NT configurations to help identify areas requiring change prior to
implementation at field sites. Responsible for customer support of Microsoft applications.
Advised decision-makers about applications to simplify their tasks.
 Secretary, Unisys at Federal Center Battle Creek, MI, 1985-87: Provided
administrative support to the Project Manager and four programmers Took minutes,
prepared agendas, answered phones, created and maintained an organized filing system, set
up appointments, prepared all types of correspondence, purchased supplies for office and
kept open communication with vendors.
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5. Miky I. Kingsley
Kasten Chiropractic Clinic, Battle Creek, MI 1981 – 1984, Office Manager,
 Three years experience in medical coding and billing, answering phones, distributing
messages, welcoming and checking-in patients, scheduling and confirming appointments,
scheduling follow-ups, filing charts, .ordering supplies, data entry, preparing
correspondence, sending overdue bills to collections.
HARDWARE AND SOFTWARE SKILLS
Microsoft Applications
Captivate 4
Remedy 6.3 & 7.6
SharePoint 2007
5