Kevin Session 1
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This document discusses disruptive technologies including mobility, chat bots, collaboration tools, digital citizens, and the use of artificial intelligence and machine learning for social media. It introduces KEN, a bot builder that uses natural language understanding to allow interactions across preferred platforms. The document also describes how AI and ML can be used for social media including recommendations, trend analysis, sentiment analysis, exploratory search, and rule-based alerts. It promotes a product called Harmony that demonstrates these capabilities.
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Kevin Session 1
- 2. Click to edit Master title style Kevin Dherman | Chief Innovation Officer Product Innovation
- 3. Cloud Mobility ML & AI UX BOTS IoT Social Media Disruptive Technologies
- 6. Digital Citizen Self-service agent Interact in your preferred platform Natural Language Understanding Machine Learning (AI)
- 7. Time to meet KEN the BOT
- 8. Authentication Visual Bot Builder and Skills
- 9. SOCIAL MEDIA Collaboration & following key information
- 10. AI | ML SOCIAL MEDIA Mining with the digging o Recommendations o Trends o Anomalies o Sentiment
- 11. SURFACING INFORMATION SOCIAL MEDIA AI | ML o Importance o Weighting o Answering questions that you have not yet asked o Exploratory Search
- 12. RULES BASED ENGINE SOCIAL MEDIA AI | ML SURFACING INFORMATION Alerts on specific fields, values, transactions
- 13. RULES BASED ENGINE SOCIAL MEDIA AI | ML SURFACING INFORMATION Harmony Demo
Editor's Notes
- Slide 2 - Product Innovation - Kevin Dherman Phil stands up here, and introduces me. Speaks about the importance of Innovation. Speak about companies who have ignored disruptive technologies or the digital world and have fallen away…Kodak, Blackberry, etc. Speak about companies like UBER, AirBNB who have changed the way we do things, embraced change and thrived. I now hand over to Kevin Dherman, who now take you through some of the innovations that you can expect to see in the product shortly.
- Slide 3 - Disruptive Technologies Speak a little about Disruptive Technologies, re-iterate what Speaker and Phil said earlier. I will cover all these technologies, during the course of today Now during my presentations today, some of you might sit there and think, why is SYSPRO concentrating on these things, no one will ever use these features. They should concentrate on improving x or y within the product. Explain that there are 4 other teams Man, Dis, Fin, Arc who get feedback from customers and the market via Product Management and they dev and implement that. Product Innovation we don't listen to customers, we look at future IT trends and tech and use that tech to improve our customers experience and also so that we are ready for when they need to use it Just like, moving pictures, or sound in movies, or colour tv. no one ever wanted it, but because it was there and added value, it became the norm
- Slide 4 - Topics In this session, I will be covering 2 new applications and 1 new feature I will also be covering ChatBOTs, a new initiative from the Lab that will help deliver a consistent customer experience Lastly Harmony a new module, that combines a number of new technologies likes AI, ML, Social Media an User Experience
- Slide 5 - Mobility Espresso has matured over the past 2 years and we have seen the numbers in the adoption of our mobile platform grow and grow. This once again speaks to moving towards a cloud first, mobile first world. I am now going to take you through 2 new applications which is available to you right now. - Demo - Customer WorkBench - First show how we did things in the past, Customer Query, Price Query etc - Show Workbench - Show Maps - Show Best Price - Show Back Order Details - Show Invoice Details, Then Statement, Then Export to Excel - Show Actvities,Create Actvity, Sign, Show Signature - Show Order Management, add order, recent lines, new stks - Xpress Cart - Show Product List, Show Images or Not, Show list or Cards, Add Items - Select from Recent Purchases - Select from Categories - Compare Items - Show Cart and End order
- Slide 6 - Some like it BOT Speak about bots and about the Millennials coming into the business and about how they want to interact differently Speak about customer service and different mediums of accessing data, Speak about the 5 items on Bot Slide
- Slide 7 – Demo Ken - Demo - Inventory Query - Price Query, Capture Order, then order Query
- Slide 8 - What's next for Kevin - Explain Authentication - Explain Bot Builder and Skills
- Slide 9 – Harmony Social Media Harmony is a new module in the SYSPRO stack and it built up of various different tenets. -Tenet 1 is the Social Media aspect, we you can post beats like your would in Facebook and Twitter but here is the difference, you will have data context in your post by using the @ sign and # tags. You will be able to do something #Customer 1. Balance and will immediately get the Customer 1’s balance so you can beat about it. But on of the features that will bring the value, is the notion of following something Explain following a Customer, StockCode, SalesOrder and have it appear in your feed For example a customer phoning you up asking you to give an update on a order or a Job for that matter
- Slide 10 – Harmony (AI-ML) I will cover AL and ML in a little more depth later today, but just let you know Harmony has got allot of Intelligence built into it, it allows you to mine your data without having to do the digging We give it to the millennials, they give us a hard time, but is them who keep us on our toes, They hate looking for anything!!!! They want things given to them, so asking them to pull a report and put it on Excel to find trends or anomalies….not gonna happen With Harmony and its AI features, we can start to push information the user, Speak about sales report, sales orders and RMA, See when an object, customer, stockcode, etc is trending in the business Sentiment, detects the tone of conversation or activity, and flags it, so that you don’t have to read all the text… Yes people, you have seen them everywhere, Facebook, twitter, whatsapp, and we are bringing the emoji’s to SYSPRO.
- Slide 11 – Harmony (Surfacing Information) Harmony has got allot of Intelligence built into it, it allows you to mine your data without having to do the digging Trolls DB, finds treads and pushes it to the user, in the same way that twitter does Answers questions you have not asked yet Allows for Exploratory Searching
- Slide 12 – Harmony (Rules Based Engine) None of this would be possible without the RuleBased Engine A number of you have tried to be notified when things change in SYSPRO…used SQL triggers, E-sigs etc, But what if u wanted to know when a specific value has changed ie. Bank Balance….PROBLEM SQL Triggers perf. We created a rules engine that sits on the DB at a very low level Explain what it does….
- Demo Harmony - Profile page, what you follow and beat sentiment - What you have missed, note Linguistics. Similar to what's in news feed but emphasis on what is trending terms of importance - Thing that may interest you - Post a Beat, @ # and sentiment -Show Beats -Show In and Around SYSPRO -Show Following an item…Follow Sales Order Demo Rules Based Engine Show Rule added for Sales Order Status changed Track History Show Rule for QtyOnHand changed Track History