Kenwanka Holley has over 15 years of experience in customer service roles within laboratory and shipping industries. She currently works as a Customer Service Support Representative for Laboratory Corporation of America, where she trains new employees, resolves client concerns, and updates test codes. Previously, she held roles as a Laboratory Assistant and Package Handler/Clerk at FedEx, where she processed samples, shipments, and addressed customer issues. She is pursuing a degree in Health Care Management from the University of Mount Olive while bringing strong problem-solving and client communication skills to her work.