This document discusses paradoxes that can hinder organizational performance. It examines three paradoxes: 1) an organization may not value behaviors it says are valuable, 2) leaders and staff want the same thing (progress) but may not ensure employees understand expectations and how to achieve progress, and 3) an organization may treat outside customers with greater care than colleagues. It provides leadership actions to address each paradox, such as ensuring values reflect real behavior, employees understand expectations and how to achieve progress, and removing barriers that hinder performance by regularly asking employees what's not working and what they need to be effective. The document aims to help leaders identify areas for improved performance and make positive changes.
A is our org two-faced webinar may 11 2012 -tinahodson
Greg Bustin presented on the paradoxes that can hinder organizational performance. He examined three paradoxes - that organizations do not value behaviors they say are valuable, that leaders and staff want the same thing (progress) but may not be aligned, and that organizations treat outside customers with greater care than internal colleagues. For each paradox, he suggested three leadership actions to improve performance and alignment. The presentation provided frameworks to analyze organizational identity, culture, values, and accountability. Bustin offered a free assessment tool to webinar attendees to evaluate their culture of accountability.
The document discusses three paradoxes that can hinder organizational performance: 1) saying values are important but not behaving accordingly, 2) leaders and staff both wanting progress but not ensuring employees understand expectations and how to improve, and 3) treating external customers with more care than internal colleagues. It provides leadership actions to address each paradox, such as ensuring values reflect real behavior, communicating expectations and performance to employees, and removing barriers like a lack of accountability that hinder performance. The overall message is that examining paradoxes can reveal opportunities to improve an organization's culture and better align strategy, culture, and execution to achieve desired results.
ICAT Logistics is a global logistics and expedited freight services company founded in 1993. They focus on building relationships and helping customers grow profitably by providing superior service. ICAT recruits and trains talented professionals committed to quality and customer satisfaction. They deliver urgent logistics solutions through air and ground transportation to meet customers' critical deadlines.
The document provides an overview of ICAT Logistics, a global transportation and logistics company. It discusses ICAT's mission to help customers grow profitably through superior service. ICAT recruits highly skilled employees committed to delivering immediate solutions and results for urgent shipping needs around the world. ICAT has expertise across industries and provides innovative logistics solutions to ensure on-time deliveries.
The document provides tips and best practices for creating effective presentations, including analyzing the audience, defining the problem, collecting relevant evidence, overcoming common myths, and storytelling techniques. It discusses audience analysis, problem definition, evidence collection, myth busting, slide design principles, and storytelling approaches. The overall goal is to help people interested in improving their presentation skills and ensuring their presentations facilitate real change and decision making.
Six Crucial Behaviors for Customer-facing Employeesassessmentedge
This document discusses six crucial behaviors for customer-facing employees: trust, tact, empathy, conformity, focus, and flexibility. It explains each behavior and how they relate to customer service. It emphasizes matching a person's core behaviors to the requirements of the specific customer-facing role. It also promotes using assessments to understand employees and customers in order to improve customer loyalty and business outcomes.
The document discusses best practices for customer service processes from various top companies. It examines practices related to recruitment and hiring, training, performance management, and incentives. Many companies use behavioral interviews, assessments, and simulations to identify candidates with strong customer service skills and orientations. Extensive training programs are also used to convey corporate culture and job responsibilities. Companies emphasize hiring the right employees who are motivated to serve customers well.
The War for Talent is a tough one to win, but it's more difficult if you have a weak employer brand. Find out how important making an emotional connection to prospective candidates can really shape your recruitment strategy and improve your quality of hire.
A is our org two-faced webinar may 11 2012 -tinahodson
Greg Bustin presented on the paradoxes that can hinder organizational performance. He examined three paradoxes - that organizations do not value behaviors they say are valuable, that leaders and staff want the same thing (progress) but may not be aligned, and that organizations treat outside customers with greater care than internal colleagues. For each paradox, he suggested three leadership actions to improve performance and alignment. The presentation provided frameworks to analyze organizational identity, culture, values, and accountability. Bustin offered a free assessment tool to webinar attendees to evaluate their culture of accountability.
The document discusses three paradoxes that can hinder organizational performance: 1) saying values are important but not behaving accordingly, 2) leaders and staff both wanting progress but not ensuring employees understand expectations and how to improve, and 3) treating external customers with more care than internal colleagues. It provides leadership actions to address each paradox, such as ensuring values reflect real behavior, communicating expectations and performance to employees, and removing barriers like a lack of accountability that hinder performance. The overall message is that examining paradoxes can reveal opportunities to improve an organization's culture and better align strategy, culture, and execution to achieve desired results.
ICAT Logistics is a global logistics and expedited freight services company founded in 1993. They focus on building relationships and helping customers grow profitably by providing superior service. ICAT recruits and trains talented professionals committed to quality and customer satisfaction. They deliver urgent logistics solutions through air and ground transportation to meet customers' critical deadlines.
The document provides an overview of ICAT Logistics, a global transportation and logistics company. It discusses ICAT's mission to help customers grow profitably through superior service. ICAT recruits highly skilled employees committed to delivering immediate solutions and results for urgent shipping needs around the world. ICAT has expertise across industries and provides innovative logistics solutions to ensure on-time deliveries.
The document provides tips and best practices for creating effective presentations, including analyzing the audience, defining the problem, collecting relevant evidence, overcoming common myths, and storytelling techniques. It discusses audience analysis, problem definition, evidence collection, myth busting, slide design principles, and storytelling approaches. The overall goal is to help people interested in improving their presentation skills and ensuring their presentations facilitate real change and decision making.
Six Crucial Behaviors for Customer-facing Employeesassessmentedge
This document discusses six crucial behaviors for customer-facing employees: trust, tact, empathy, conformity, focus, and flexibility. It explains each behavior and how they relate to customer service. It emphasizes matching a person's core behaviors to the requirements of the specific customer-facing role. It also promotes using assessments to understand employees and customers in order to improve customer loyalty and business outcomes.
The document discusses best practices for customer service processes from various top companies. It examines practices related to recruitment and hiring, training, performance management, and incentives. Many companies use behavioral interviews, assessments, and simulations to identify candidates with strong customer service skills and orientations. Extensive training programs are also used to convey corporate culture and job responsibilities. Companies emphasize hiring the right employees who are motivated to serve customers well.
The War for Talent is a tough one to win, but it's more difficult if you have a weak employer brand. Find out how important making an emotional connection to prospective candidates can really shape your recruitment strategy and improve your quality of hire.
SellXL™ – a practical, high-energy, one-day workshop that helps professional salespeople better establish, maintain and leverage relationships at the executive level.
Property and Casualty Insurance Customer Experience (by @peoplemetrics @smcdade)PeopleMetrics
This document discusses the importance of customer experience (CX) culture for companies in the property and casualty insurance industry. It notes that trust drives customer experience in this sector. The document outlines findings from a study that identified five key dimensions of a customer-centric culture: how companies hire, reward and manage employees; how they make decisions; how employees work together; what they talk about; and what they expect. It shows how performance on these dimensions can differ and how improving certain areas, like how employees work together, can increase engagement and foster trust. The overall message is that customer trust is directly impacted by employee interactions, so companies should assess their CX culture and make improvements where needed.
How to survive the future of marketing - Keynote at RODIRECTMichael Leander
The document outlines 7 things needed to survive the future of marketing including having a short attention span, understanding where audiences are overwhelmed with information, and how to cut through the clutter to reach them in an authentic and meaningful way. It also discusses the importance of listening to audiences and gaining customer insights to provide relevant experiences across channels.
RDB Concepts is a database solutions company founded by Phill and Sue Evans based on their shared values of trust, honesty, and integrity. They created a company culture focused on these values and providing high-quality customer service. The company has grown successfully while maintaining these values and culture, now employing over 50 people across multiple regions with £10 million in annual revenue. The document outlines the founders' visions and values that formed the basis of the company from the beginning and continue to guide its growth.
This document provides an overview of ICAT Logistics, Inc., a global transportation and logistics company. The company was founded in 1993 with a goal of creating an environment where employees were proud to work. ICAT's core values are integrity, loyalty, commitment, respect, and passion. The company recruits and trains talented professionals and partners to deliver superior service globally and help customers grow profitably. ICAT offers a range of transportation services from expedited shipping to global freight and has received recognition as an industry leader.
How a regional challenger brand in the uninteresting insurance business has been repositioned into one of the Northwest's most talked about brands. PEMCO's Playbook.
Presentación Peter Debreceny Congreso PRORP 2009PRORP México
This document discusses the future of public relations and opportunities for the field. It argues that public relations must shift from being reactive to proactive and interactive by collaborating with stakeholders, defining company values, and building trust. Trust in institutions has declined, so public relations must assert leadership in strategically managing relationships and enabling transparency. There are opportunities to influence how organizations survive crises, adapt to changes, and operate globally with ethical practices.
This document provides an overview of a program on improving client relationships, self-confidence, problem solving skills, and customer loyalty. It is facilitated by J. Mark Walker and has graduated professionals from various companies. The program teaches a 6-step AID, Inc communication system to effectively approach people, interview them, validate recommendations, and leave lasting impressions. It also discusses building rapport, identifying customer needs, controlling emotions, and justifying value.
A quick study of the basics and importance of strategic brand development. By Fanen Acho, Headstart Consultimg Limited. Headstart is a strategy and innovation company
Customer loyalty, reputation, and trust are created through having strong relationships with customers built on understanding their values and providing outstanding customer experiences. Measuring factors like customer satisfaction, trust, and word-of-mouth promotion can help companies improve and outperform competitors. Consistently delivering exceptional customer service and focusing on building trust should be top priorities for any business seeking to develop a strong brand and reputation.
Eyes On Sales Selling Value Against PriceKenneth_Lam
This document provides guidance on key account management. It discusses identifying strategically important customers and managing those customer relationships to achieve competitive advantage. It recommends tiering customers into categories like platinum, gold, silver, and lead based on factors like loyalty, importance, and potential. It also provides tips for staffing key account teams, setting account objectives and strategies, and implementing processes to effectively manage key customer relationships. The overall message is that strategic account management is crucial for growth and requires understanding customers' needs and developing the entire organization and its resources to deliver value to key accounts.
Real world communications on a reputation frameworkUbiquus
Keynote presentation 'Real world communications on a reputation framework' by Anuradha Altekar at Conference Asia Corporate Communications and Reputation India 2012, Mumbai, 23-24 August 2012. Heads and managers of corporate communications, public affairs, social media, brand and reputation, and marcom from retail, BFSI, telecom, auto, steel, oil, and cement companies, among others, attended the conference.
This document discusses branding and marketing concepts for SA Communication Group. It defines marketing and branding, explaining how branding creates value by developing customer loyalty and differentiation. Branding is meant to inspire and connect through a clear message and value proposition. The document discusses how branding establishes consistency in all aspects of customer experience. It emphasizes the importance of positioning a brand through expertise and benefits rather than trying to be everything to everyone. Overall the goal of branding is to standardize excellence.
Create Compelling Marketing Messaging and PositioningIntelligent_ly
The document provides guidance on developing a brand essence and product messaging brief, which are two core branding tools. It explains that a brand essence articulates a company's vision, promise, attributes, personality, and style. An example brand essence for Nike is also given. The document also outlines what a product messaging brief should include: the product name, category, key benefits, differentiators, positioning statement, and a concise 25-word description. An example brief is also provided for the social HR software TribeHR.
Why your agency positioning (probably) sucks. And what to do about it. Boom Online Marketing
This document discusses common problems with agency positioning and provides advice on how to improve it. It notes that most agency positioning uses overused and vague clichés that do not differentiate agencies and drive down prices. It recommends that agencies should 1) define their target audience based on specific attributes, 2) have a clear sense of purpose and values, and 3) use authentic, jargon-free language. Defining the ideal client and standing for meaningful purposes can help agencies attract the right clients, say no to wrong fits, and increase win rates and prices by focusing on the right opportunities. Agencies should interview staff and clients to understand how they are uniquely valuable in order to craft effective positioning.
This document provides an overview of tools and strategies for creating patient enchantment. It discusses defining the patient experience through experience mapping and touchpoint analysis. Key touchpoints are identified and priorities for improving the patient experience are established. Communications are aligned with the patient experience and an action plan is created to implement strategies across basic, performance, and enchantment requirements. The goal is to transform satisfied patients into raving fans by anticipating and exceeding their needs.
You can use the same strategies as billion dollar brands to grow your business. The strategies big brands use are not complicated, and you can learn them here from Gerry O’Brion, an expert at building big brands.
If you’re a business owner, executive, or manager, this information will improve your business, regardless of the size. My blog presents in-depth articles and case studies about what big brands know.
The What Big Brands Know presentation is packed with information, strategies and case studies about companies that are doing it right. When I speak to your organization, it’s a fun, thought-provoking dialogue that generates real action by the participants.
The document discusses how to build brand advocacy in a consumer-driven world using a "Friendship Model". It introduces the model as a way to view the relationship between brands and customers as friendships. The key aspects of the model are playing a meaningful role in customers' lives, identifying actions to increase advocates, and creating momentum to get customers talking about and engaging with the brand. The document argues that treating customers like friends can significantly increase brand advocacy.
This document discusses process optimization and customer experience. It notes that moments of truth (any customer interaction) and breakpoints (hand-offs between processes or systems) can create complexity, costs and failures. The document advocates documenting moments of truth, breakpoints, and business rules to understand the causes of work and points of failure in a process in order to optimize it for performance, agility and quality. Dates are also listed for CPP training sessions.
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
SellXL™ – a practical, high-energy, one-day workshop that helps professional salespeople better establish, maintain and leverage relationships at the executive level.
Property and Casualty Insurance Customer Experience (by @peoplemetrics @smcdade)PeopleMetrics
This document discusses the importance of customer experience (CX) culture for companies in the property and casualty insurance industry. It notes that trust drives customer experience in this sector. The document outlines findings from a study that identified five key dimensions of a customer-centric culture: how companies hire, reward and manage employees; how they make decisions; how employees work together; what they talk about; and what they expect. It shows how performance on these dimensions can differ and how improving certain areas, like how employees work together, can increase engagement and foster trust. The overall message is that customer trust is directly impacted by employee interactions, so companies should assess their CX culture and make improvements where needed.
How to survive the future of marketing - Keynote at RODIRECTMichael Leander
The document outlines 7 things needed to survive the future of marketing including having a short attention span, understanding where audiences are overwhelmed with information, and how to cut through the clutter to reach them in an authentic and meaningful way. It also discusses the importance of listening to audiences and gaining customer insights to provide relevant experiences across channels.
RDB Concepts is a database solutions company founded by Phill and Sue Evans based on their shared values of trust, honesty, and integrity. They created a company culture focused on these values and providing high-quality customer service. The company has grown successfully while maintaining these values and culture, now employing over 50 people across multiple regions with £10 million in annual revenue. The document outlines the founders' visions and values that formed the basis of the company from the beginning and continue to guide its growth.
This document provides an overview of ICAT Logistics, Inc., a global transportation and logistics company. The company was founded in 1993 with a goal of creating an environment where employees were proud to work. ICAT's core values are integrity, loyalty, commitment, respect, and passion. The company recruits and trains talented professionals and partners to deliver superior service globally and help customers grow profitably. ICAT offers a range of transportation services from expedited shipping to global freight and has received recognition as an industry leader.
How a regional challenger brand in the uninteresting insurance business has been repositioned into one of the Northwest's most talked about brands. PEMCO's Playbook.
Presentación Peter Debreceny Congreso PRORP 2009PRORP México
This document discusses the future of public relations and opportunities for the field. It argues that public relations must shift from being reactive to proactive and interactive by collaborating with stakeholders, defining company values, and building trust. Trust in institutions has declined, so public relations must assert leadership in strategically managing relationships and enabling transparency. There are opportunities to influence how organizations survive crises, adapt to changes, and operate globally with ethical practices.
This document provides an overview of a program on improving client relationships, self-confidence, problem solving skills, and customer loyalty. It is facilitated by J. Mark Walker and has graduated professionals from various companies. The program teaches a 6-step AID, Inc communication system to effectively approach people, interview them, validate recommendations, and leave lasting impressions. It also discusses building rapport, identifying customer needs, controlling emotions, and justifying value.
A quick study of the basics and importance of strategic brand development. By Fanen Acho, Headstart Consultimg Limited. Headstart is a strategy and innovation company
Customer loyalty, reputation, and trust are created through having strong relationships with customers built on understanding their values and providing outstanding customer experiences. Measuring factors like customer satisfaction, trust, and word-of-mouth promotion can help companies improve and outperform competitors. Consistently delivering exceptional customer service and focusing on building trust should be top priorities for any business seeking to develop a strong brand and reputation.
Eyes On Sales Selling Value Against PriceKenneth_Lam
This document provides guidance on key account management. It discusses identifying strategically important customers and managing those customer relationships to achieve competitive advantage. It recommends tiering customers into categories like platinum, gold, silver, and lead based on factors like loyalty, importance, and potential. It also provides tips for staffing key account teams, setting account objectives and strategies, and implementing processes to effectively manage key customer relationships. The overall message is that strategic account management is crucial for growth and requires understanding customers' needs and developing the entire organization and its resources to deliver value to key accounts.
Real world communications on a reputation frameworkUbiquus
Keynote presentation 'Real world communications on a reputation framework' by Anuradha Altekar at Conference Asia Corporate Communications and Reputation India 2012, Mumbai, 23-24 August 2012. Heads and managers of corporate communications, public affairs, social media, brand and reputation, and marcom from retail, BFSI, telecom, auto, steel, oil, and cement companies, among others, attended the conference.
This document discusses branding and marketing concepts for SA Communication Group. It defines marketing and branding, explaining how branding creates value by developing customer loyalty and differentiation. Branding is meant to inspire and connect through a clear message and value proposition. The document discusses how branding establishes consistency in all aspects of customer experience. It emphasizes the importance of positioning a brand through expertise and benefits rather than trying to be everything to everyone. Overall the goal of branding is to standardize excellence.
Create Compelling Marketing Messaging and PositioningIntelligent_ly
The document provides guidance on developing a brand essence and product messaging brief, which are two core branding tools. It explains that a brand essence articulates a company's vision, promise, attributes, personality, and style. An example brand essence for Nike is also given. The document also outlines what a product messaging brief should include: the product name, category, key benefits, differentiators, positioning statement, and a concise 25-word description. An example brief is also provided for the social HR software TribeHR.
Why your agency positioning (probably) sucks. And what to do about it. Boom Online Marketing
This document discusses common problems with agency positioning and provides advice on how to improve it. It notes that most agency positioning uses overused and vague clichés that do not differentiate agencies and drive down prices. It recommends that agencies should 1) define their target audience based on specific attributes, 2) have a clear sense of purpose and values, and 3) use authentic, jargon-free language. Defining the ideal client and standing for meaningful purposes can help agencies attract the right clients, say no to wrong fits, and increase win rates and prices by focusing on the right opportunities. Agencies should interview staff and clients to understand how they are uniquely valuable in order to craft effective positioning.
This document provides an overview of tools and strategies for creating patient enchantment. It discusses defining the patient experience through experience mapping and touchpoint analysis. Key touchpoints are identified and priorities for improving the patient experience are established. Communications are aligned with the patient experience and an action plan is created to implement strategies across basic, performance, and enchantment requirements. The goal is to transform satisfied patients into raving fans by anticipating and exceeding their needs.
You can use the same strategies as billion dollar brands to grow your business. The strategies big brands use are not complicated, and you can learn them here from Gerry O’Brion, an expert at building big brands.
If you’re a business owner, executive, or manager, this information will improve your business, regardless of the size. My blog presents in-depth articles and case studies about what big brands know.
The What Big Brands Know presentation is packed with information, strategies and case studies about companies that are doing it right. When I speak to your organization, it’s a fun, thought-provoking dialogue that generates real action by the participants.
The document discusses how to build brand advocacy in a consumer-driven world using a "Friendship Model". It introduces the model as a way to view the relationship between brands and customers as friendships. The key aspects of the model are playing a meaningful role in customers' lives, identifying actions to increase advocates, and creating momentum to get customers talking about and engaging with the brand. The document argues that treating customers like friends can significantly increase brand advocacy.
This document discusses process optimization and customer experience. It notes that moments of truth (any customer interaction) and breakpoints (hand-offs between processes or systems) can create complexity, costs and failures. The document advocates documenting moments of truth, breakpoints, and business rules to understand the causes of work and points of failure in a process in order to optimize it for performance, agility and quality. Dates are also listed for CPP training sessions.
Similar to Keeping Commitments in the Organization- Are We Two-Faced? (20)
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
IMPACT Silver is a pure silver zinc producer with over $260 million in revenue since 2008 and a large 100% owned 210km Mexico land package - 2024 catalysts includes new 14% grade zinc Plomosas mine and 20,000m of fully funded exploration drilling.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
How to Implement a Strategy: Transform Your Strategy with BSC Designer's Comp...Aleksey Savkin
The Strategy Implementation System offers a structured approach to translating stakeholder needs into actionable strategies using high-level and low-level scorecards. It involves stakeholder analysis, strategy decomposition, adoption of strategic frameworks like Balanced Scorecard or OKR, and alignment of goals, initiatives, and KPIs.
Key Components:
- Stakeholder Analysis
- Strategy Decomposition
- Adoption of Business Frameworks
- Goal Setting
- Initiatives and Action Plans
- KPIs and Performance Metrics
- Learning and Adaptation
- Alignment and Cascading of Scorecards
Benefits:
- Systematic strategy formulation and execution.
- Framework flexibility and automation.
- Enhanced alignment and strategic focus across the organization.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
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Top mailing list providers in the USA.pptxJeremyPeirce1
Discover the top mailing list providers in the USA, offering targeted lists, segmentation, and analytics to optimize your marketing campaigns and drive engagement.
4. What the heck is a paradox?
A paradox is a seemingly true statement
that leads to a contradiction or a
situation which seems to defy logic or
intuition.
10. Today’s takeaways
– Examine 3 paradoxes that hinder performance
– Identify areas of frustration and opportunities for improvement
– Provide 3 sets of leadership actions to improve performance
– Extra offer for Ownership Thinking fans
16. #1 Leadership action
Take a fresh look at our values
1. Are our values in writing?
2. Do our values look like everyone else’s or do they
describe our distinctive personality?
3. Do our values reflect our real behavior?
4. Do our values serve as a filter for decision-
making?
17. Greatest satisfaction for your team?
Top motivator of performance is “progress.” Harvard Business Review, Feb. 2010
18. Greatest satisfaction for your team
Top motivator of performance is “progress.” Harvard Business Review
19. The bottom-line impact of culture
One-third of 12,000 entries were “unhappy,
unmotivated or both. Gallup estimates the cost of
U.S. disengagement at a staggering $300 billion
in lost productivity annually.”
The New York Times, Sept. 4, 2011
20. Paradox #2
Paradox #2: Leaders and staff
want the same thing: Progress.
One-third of 12,000 entries were “unhappy,
unmotivated or both. Gallup estimates the cost of
U.S. disengagement at a staggering $300 billion
in lost productivity annually.”
The New York Times, Sept. 4, 2011
21. #2 Leadership action
Ensure that every employee knows…
1. …why we’re here.
2. …what’s expected of them.
3. …how they’re doing.
4. …what’s in it for them.
5. …where to go for help.
23. Who are we? The Identity Pyramid™
HBR: “The dirty
Our best
little secret is that
customer
most firms cannot
articulate their How we deliver
strategy.” on promises
Our personality
Why people buy from us
What we do best
Our mission
History & Values
25. Who are we?
How we deliver Customers
on promises
26. Who are we?
How we deliver Customers
on promises
Satisfaction
Longevity
Repeat biz
Referrals
Partnership
27. Who are we?
OUTSIDE
How we deliver Customers
on promises
Satisfaction
Longevity
Repeat biz
Referrals
Partnership
28. Who are we?
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Commitment Satisfaction
Respect Longevity
Accountability Repeat biz
Trust Referrals
Partnership Partnership
29. Whatever it takes – The Heroic Event
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Commitment Satisfaction
Respect Longevity
Accountability Repeat biz
Trust Referrals
Partnership Partnership
30. Whatever it takes – The Heroic Event
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Has this happened?
31. Whatever it takes – The Heroic Event
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Has this happened?
Our response?
32. Whatever it takes – The Heroic Event
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Has this happened?
Our response?
The cost?
33. Whatever it takes – The Heroic Event
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Has this happened?
Our response?
The cost?
Preventable?
34. “Whatever it takes” kills performance
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
How often? Has this happened?
Who responds? Our response?
Who pays? The cost?
Who’s accountable? Preventable?
35. Paradox #3
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
Respect Satisfaction
Commitment Longevity
Accountability Referrals
Partnership Partnership
Trust Trust
History & Values
36. Paradox #3
INSIDE OUTSIDE
Colleagues How we deliver Customers
Paradox #3: We treat people
on promises
outside our organization with
Respect Satisfaction
greater care than our colleagues.
Commitment Longevity
Accountability Referrals
Partnership Partnership
Trust Trust
History & Values
38. Values = Observed behavior = Culture
INSIDE OUTSIDE
Colleagues How we deliver Customers
on promises
History & Values
39. Root cause analysis
INSIDE OUTSIDE
Colleague How we deliver Customer
Commitment on promises Satisfaction
People Process
History & Values
40. Problems with Process
INSIDE OUTSIDE
Colleague How we deliver Customer
Commitment on promises Satisfaction
People Process
1. Work flow
2. Training
3. Communication
History & Values
41. Problems with People
INSIDE OUTSIDE
Colleague How we deliver Customer
Commitment on promises Satisfaction
People Process
1. Skill
2. Will
3. Fear
History & Values
42. #3 Leadership action
Remove barriers hindering performance
1. When did we last ask “What’s not working?” and
then act on it? Are we driving to root causes?
2. Do we ask our people “What do you need to be
more effective?” on a regular basis?
3. Does everyone know the difference between a
mistake and under-performance?
4. How do we respond to a mistake? What’s it like in
our culture to speak truth to power?
5. Does our behavior match our values?
43. Today’s takeaways
– Examine 3 paradoxes that hinder performance
– Identify areas of frustration and opportunities for improvement
– Provide 3 sets of leadership actions to improve performance
– Extra offer for webinar attendees
44. What one change can you make
to create the most significant
positive impact on your
organization’s performance
in the next 60 days?
45. Extra for webinar attendees
Accountability in the Workplace assessment
$100 value available FREE through May 21
FREE 10-minute online survey
FREE detailed report on your organization’s culture of accountability
Go to bustin.com
click on Accountability Assessment in top left corner