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Kasey C. Wood is a graphic and web designer. The document outlines an Agile lifecycle process that includes requirements gathering, daily scrums, sprint planning, sprint execution and review, and retrospectives. It also lists several customer engagement tools the Social Security Administration provides, such as Dynamic Help, Click to Callback, Online Notices, Click to Chat, Universal Customer Support, Universal Routing, and the Message Center.
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kcw samples info
- 1. KASEY C. WOOD Graphic and Web Designer
- 2. AGILE Lifecycle REQUIREMENTS Lorem ipsum dolor sit amet, consectetur dor ipsum lorm caseq hut. Contains a list of features prioritized for development team Contains assignment of features in the sprint 15 minute daily meetings Average two week cycles New functionality is show at the end of the sprint PRODUCT BACKLOG DAILY SCRUMS Backlog is broken down into stories by the team USER STORIES SPRINT DEMO Potentially Shippable Product Increment DELIVERABLE SPRINT BACKLOG PRODUCT PLANNING AGILE LIFECYCLE Sprint Execution INSP E C T A D APT Sprint Review INSP EC T AD APT Sprint Retrospective
- 3. Customer Engagement Tools FY 17 FY 15 FY 16 DH DH-E MC MC-E ON CTC CTC -E UCS UR CT CB CT CB-E DYNAMIC HELP (DH) User-initiated help feature that allows the user to ask questions and request a callback from a SSA technician. DH - Enhancements FY17 August 2015 Release Date Release Date Users with additional questions can request a callback from a SSA technician using the DH. CTCB - Enhancements March 2016 CLICK TO CALLBACK (CTCB) September 2015 Release Date View, print, respond & save SSA notices securely online through mySSA. ONLINE NOTICES (ON) FY2017 CLICK TO CHAT (CTC) Release Date Users can receive 1-on-1 communication via chat with a SSA technician. CTC - Enhancements FY17 CUSTOMER ENGAGEMENT TOOLS A SSA technician hub to route work to the right technician anywhere and at anytime. UNIVERSAL CUSTOMER SUPPORT (UCS) UNIVERSAL ROUTING (UR) Release Date Secure communication hub behind mySSA to view alerts & messages. MC - Enhancements FY17 MESSAGE CENTER (MC) Release Date Question help?I have a How can I Sure! What’s the best way for us to talk 11