Kasper Sipke DerkBraunius is a senior field support engineer based in Twello, Netherlands. He has over 18 years of experience in IT support across various industries, currently providing daily support for intelligent transportation systems. He is responsible for hardware and software support, monitoring, and ticket handling. He has strong customer service skills and experience supporting desktops, servers, networks and applications in both Dutch and English.

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Kasper Sipke DerkBraunius
Year of birth 04-12-1969, Male
Residence Twello
Job title Engineer
Profile Senior Field Support Engineer Traffic
As a Senior Field Support Engineer I’m responsible for the daily baseline support at
ITS (Traffic). I support Hardware and Software, Monitoring, Ticket handling and Work
Flow. I'm also responsible for the daily support on Speed Camera Systems, Section
Speed Control Systems and Weight monitoring systems for National and International
Governments. I’m cooperating in user related and project requests when needed
within the Client support environment. Communicating in Dutch and English are
common practices. I have knowledge of IT related issues like Networks, servers and
desktops (applications). ITS (Traffic) specific Hardware and Software support. I also
have CMDB and Stock responsibilities. My customer care skills are good
Personality::
- I have a good customer focus
- I’m a team player.
- I Perform well in Communications.
ProfessionalExperience
Senior Field Support Engineer.
As a Senior Field Support Engineer for the global accounts Urenco, UTC and account
BritNed
As a Field Support Engineer I’m responsible for the daily baseline desktop support at
the several Client sites for above mentioned accounts. I’m cooperating in user related
and project requests when needed within the user environment. Communicating in
Dutch and English are common practices. I have knowledge of IT related issues like
Networks, servers and desktops (applications). My customer care skills are good
Senior Field Support Engineer.
As a Senior Field Support Engineer I’m responsible for the daily baseline desktop
support at several Client sites. I’m cooperating in user related and project requests
when needed within the user environment. Communicating in Dutch and English are
common practices. I have knowledge of IT related issues like Networks, servers and
desktops (applications). My customer care skills are good
System Administrator.
As a System Administrator I’m responsible for the daily baseline administration on
Linux and Wintel based servers at Client site. I’m cooperating in user related and
project requests when needed within the user environment. Communicating in Dutch
and English are common practices. I have knowledge of IT related issues like
Networks, servers and desktops (applications).
Field Support Engineer.
As a Field Support Engineer I’m responsible for the daily baseline desktop support at
several Client sites. I’m cooperating in user related and project requests when needed
within the user environment. Communicating in Dutch and English are common
practices. I have knowledge of IT related issues like Networks, servers and desktops
(applications). My customer care skills are good

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Operator/Analyst,
As an Operator/Analyst I’m responsible for the daily job transactions and Back-up
operations for several CSC customers on the Mainframe and Midrange systems at the
CSC Datacenter in Apeldoorn. Communicating in Dutch and English are common
practices
Print operator
As a print operator I’m responsible for handling of all print jobs, reorganizing the print
jobs and print handling. Reorganizing the Print room of the CSC Datacenter in
Apeldoorn, and reorganize the distribution of all output.
Tape operator
As a Tape operator I’m responsible for all tape operations on the Mainframe /
Midrange systems in the CSC Datacenter in Apeldoorn
Working History:
Jan. 2015 -- Current
Sept. 2014 -- Jan.
2015
Senior Field Services Engineer – Intelligent Transportation Systems (Traffic)
Senior Field Services Engineer - UTC account Amersfoort, BritNed Arnhem
March 2013 – Sept.
2014
Senior Field Services Engineer –Urenco account Almelo
Sept. 2010 – March
2013
Senior Field Services Engineer – Junior Server Engineer Urenco account Almelo
Feb. 2010 - Aug. 2010 Senior Field Support Engineer, Intres BV Hoevelaken
Jan. 2005 - Jan. 2010 Senior Field Support Engineer, Kluwer Bv Deventer
March 2000 – Jan.
2005
Back-up Field Support Engineer,
Project Field Service Engineer, Quaker Chemicals Uithoorn
July 2003 - Nov. 2003 Field Support Engineer, ISS BV Utrecht
June 2003 - July 2003
March 2002 - July
2004
Field Support engineer, Albert Heijn Zaandam
Responsible for Documentation and transfer of Knowledge to SCC Infoproducts Field
services Team
Back-up Field Support engineer, Motorola Nederland BV/ NS Reizigers
March 2000 - July
2003
Onsite Field Support Engineer, CSC Computer Sciences BV (headquarter
Netherlands)
Dec 1998 – March
2000
Tape operator/Print operator/ Analyst, CSC Computer Sciences BV, Datacenter
Apeldoorn
Qualifications
Education MAVO in Velp, 1986 certificate
LTS - Restaurant Techniques in Arnhem, 1987, certificate
SBBO - Restaurant Techniques in Arnhem, 1993, certificate
MHS-Hotel school in Almelo, 1988, no certificate

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Additional education Windows 7 MCTP
LPIC1 101 Linux
Server 2008 Networking Essentials
Server 2008 Active Directory
Server 2008 server administration
Introduction to Server 2012 Virtual Private Network Essentials
Windows 2003 Networking Essentials 70-291
Windows 2003 server administration 70-290
Windows XP 70-270
A+ Computer Essentials
IBM OS390
Introduction Course Office365
Languages speaking writing
Dutch native native
English good good
German excellent excellent
Knowledge and experience
Business domains IT Industry (1998-Present Day)
Subject matter
experience
Desktop / Server environment Several Customers
Measuring Unit changes EG100 NOK2
Location Measurements EG100 NOK2
Methods and
techniques
Hardware and Software Knowledge to support several Customers
Hardware/software Support Intelligent Transportation Systems
EG023 P1/P2 / EG033 A2 / EG100 NOK2
Measuring Unit Change Process EG100 NOK2
Location Measuring Process EG100 NOK2
Management GUI EG100 NOK2 Production and Acceptance environment
Stock and CMDB Management ITS
Server / Desktop Hardware/ Software support LINUX environment ITS CSC NL
Business domains Hotel/Restaurant Industry (1988-1998)
Subject matter
experience
Before I started working for CSC Computer Sciences I made a career in the
Restaurant/Hotel industry. I functioned in several roles from Student Waiter to first
head Waiter and from Barkeeper to Restaurant manager.
Methods and
techniques
1 year study 5th grade School for Restaurant techniques (LTS Consumptieve
Techniek)
Graduated in 1987
1 year Hotel School (Middelbare Hotel School)
4 Years of Special education Restaurant Techniques (SBBO Streekschool)
Graduated in 1993
1988-1989 Restaurant Kasteel Doorwerth, Doorwerth (Student Waiter)
1989-1990 Hotel de Bilderberg, Oosterbeek ( Student Waiter)
1990-1991 Hotel Velp, Velp (Student Waiter/Barkeeper)
1991-1992 Hotel Wolfheze, Wolfheze (Student Waiter/Barkeeper)
1992-1993 Hotel de Bilderberg, Oosterbeek (barkeeper)
1993-1993 Hotel de Rozenhoek, Velp (barkeeper)
1993-1993 Sportpark Gouda (1st Head Waiter A la carte restaurant)
1993-1995 Restaurant de Spiegeltent, Gouda (Oproepkracht bediening)
1995-1997 Hotel het Hof van Holland, Noordwijk (Assistent Head Waiter)
1997-1998 Restaurant de Goudrenet, Beekbergen (Restaurant manager)

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Business domains Construction Industry (1993 – 1995)
Subject matter
experience
1) Renovation wooden flooring (Restaurant de Spiegeltent, Gouda)
2) Renovation old warehouse into 2 Bridal Suites / Apartments
(Restaurant de Spiegeltent, Gouda)
Methods and
techniques
1) Removal of 20 year old Wax coating from wooden floor / Sanding / painting with
Epoxy lacquer / Renovation of wooden floor panels.
2) Carpentry / Stucco / Painting / mounting of Hinges and locks and Ceiling Pieces.
Business domains IT Industry (1995)
Subject matter
experience
Employee Order pick department Central Warehouse (Digital, Gouda)
Forklift truck Driver
Methods and
techniques
Order pick for Central Warehouse, collect and shipping orders/goods/parts and other
electric components. Head responsible for the Parts warehouse of the Repair
department of the factory at Digital.
TechnicalSkills
Description First
year
Last
year
Level
Operating System Microsoft Windows
95,98+SE,ME,NT,W2000,XP,Vista,Windows
7,Windows 8 / 8.1 / 10
Apple OSX
UBUNTU Linux
CENT0S Linux
Linux SE
Microsoft Server 2000/2003/2008
Windows CE/Mobile
Palm OS
Android OS / Google OS
1995
2007
2008
2010
2015
2008
2005
2006
2012
Current
Current
Current
2014
Current
2014
2014
2007
Current
***
**
**
**
*
**
*
*
***
Hardware IBM Laptops/Desktops
Dell Desktops/Notebooks
HP Printers
Compaq Laptops/Desktops
ICO Servers
IBM Servers
COMPAQ Servers
HP Servers
Shoebox System LINUX distro
iRose v1 / v2
2000
1999
1998
1998
2015
2011
2011
2011
2015
2015
2015
2015
2015
2011
Current
Current
2014
2014
Current
Current
***
***
***
***
**
**
**
**
**
**
Office tools Open Office
Microsoft Office 97-2010
Office 2013 – 365
2007
1998
2015
Current
2011
Current
***
***
***
Level
* - Junior
** - Medior
*** - Senior