Katie Hickman has over 3 years of experience in customer service roles at retail stores like Target and Barnes & Noble. She is accustomed to fast-paced environments and has taken on leadership and supervisory responsibilities, such as planning successful events. Her work experience also includes administrative and secretarial work at Centura College, where she scheduled appointments, processed financial aid, and performed other administrative duties. She has proficiency with Microsoft Office from taking a college course and obtained her Associate's Degree in General Studies from John Tyler Community College in 2014.