The document is a resume for Kathia J. Jimenez seeking an administration position in healthcare. It outlines her objective, employment history including roles as a Member Service Representative, Health Administrator Consultant, and Office Administrator. Her experience includes customer service, front desk operations, patient registration, data entry, quality assurance, and supervising staff. Her education includes a master's degree in healthcare administration and certifications in HIPPA, bookkeeping, and quality care. She is bilingual in Spanish and English with proficiency in Microsoft Office programs.

1. Kathia J. Jimenez
13321 SW 88th Terrace Unit B
Miami, FL 33186
Phone: 305-903-3934-305-316-9805
kathiajimenez184@yahoo.com
Objective
Seeking a administration position wherein I can showcase the knowledge that I have acquired over the
course of my professional career in the Health care industry; as well as my skills in bookkeeping,
recording and accounting duties.
Employment History
Member Service Representative
Preferred Medical Plan
November 2015 – Jan 2016
 Processing member monthly insurance payment
 Providing pharmacy information
 Answering any questions members may have regarding their policy
 Advising members of coverage benefits
 Provide members of referral authorization status
 Provide members with HMO network specialist information
Health Administrator Consultant
SNI Staffing-Baptist Hospital
2015 – 2015
 Provide excellent customer service.
 Front-desk coverage for rehab service areas as assigned.
 Able to handle high volume incoming calls with optimal courtesy and professionalism.
 Registering all new patients upon arrival for initial treatment
 Updating recurring patients information
 Gathering information accurately from patient and/or guardian, health care providers, and/or
funding source.
 Enter all data into the Net Access registration system that pertinent to patient and/or guardian
demographic and insurance or funding information.
 Informing patients of coverage limitations and financial responsibility for prescribed
therapy/treatment. Other duties as assigned.
Office Administrator
Miami Preferred Home Care
2009 - 20013
 Reported directly to the Director of Operations/General Manager
 Worked closely with the Director of Nursing Services and the Medical Director
 Responsible for quality assurance and performance improvement initiatives
 Established relationships with primary contact/liaison for the agency with all outside contract;
State Departments of Aging & Disabilities Services, Collection for Private Insurance Company's
 Established goals and objectives, monitoring employee performance, prepared written
performance evaluations and developed corrective action plan.
 Trained home health supervisors and employees on laws, regulations and company policies and

2. Kathia J. Jimenez
13321 SW 88th Terrace Unit B
Miami, FL 33186
Phone: 305-903-3934-305-316-9805
kathiajimenez184@yahoo.com
procedures that govern their job assignments to ensure compliance
 Resolve customer complaints or answer customers' questions regarding policies and procedures.
 Supervise the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.
 Provide employees with guidance in handling difficult or complex problems or in resolving
escalated complaints or disputes.
 Implement corporate or departmental policies, procedures, and service standards in conjunction
with management.
 Discuss job performance problems with employees to identify causes and issues and to work on
resolving problems
Case Aide
Child Support State of
Florida
12/2001 – 06/2002
 Assisted clients in identifying and obtaining available benefits like social and community services.
 Developed, organizing, and conducted programs to prevent and resolve problems relevant to
substance abuse, human relationships, rehabilitation, or dependent care.
Education
San Sebastian: - 1982 -Master Degree – Health Care Administration
Certification & Occupational Licenses
HIPPA, Quick Books & Quality Care
Skills
Spanish and English (verbal & written)
Proficient in MS Word / Excel and PowerPoint
Intuit bookkeeping
References Available on Request